Customer Support Think Tank
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Join the conversation. #WinningService
On June 25th, Dell hosted a Customer Service Think Tank in Austin, Texas to discuss best practices and innovations in customer support as well as how organizations can proactively adopt support models that create better outcomes for their customers.
Dell brought together a group of 15 vocal, social-savvy customer support experts and several leading brands. The discussion was moderated by author & Church of the Customer blogger, Jackie Huba, and included participants from Wells Fargo, Threadless, Nationwide Insurance, Intuit Demandforce, Salesforce Radian6, Citrix and Symantec. It also included a group of authors/consultants who are influential in this space and widely followed as bloggers on the topic of customer service.
The agenda for the day included sessions on the following topics, identified by feedback from the participants:
> Integration of social media support
> Internal challenges & how support needs to work more closely with sales, marketing & communications
> Mobile support & Customer Experience
> Metrics & Tools
> The future of customer service
Additional participants tuned in online via Livestream and the Twitter hashtag #WinningService.
We look forward to continuing the dialogue with this influential group of attendees via a dedicated LinkedIn Group and working together internally to put ideas into action.