Help Me Choose: Warranty and Services

Your Dell system comes with America’s Best Standard Support, which includes a minimum of 90 days Premium Phone Support plus 1-year In-Home Service After Remote Diagnosis. Additional service packages are available that allow you to extend your support and upgrade your protection. How many years of support and protection are right for you?

In-Home Service After Remote Diagnosis
— If your system’s issue is covered by Dell’s Limited Hardware Warranty* and that issue cannot be resolved remotely, this service enables you to have a technician and/or part dispatched to your home, usually in 1–2 business days following remote diagnosis.
Premium Phone Support — With Dell Premium Phone Support, you’ll get “how to” support for operating system and common software applications, plus assistance related to anti-virus setup, data transfer, data backup and wireless network device setup. Whether the software is preinstalled or purchased separately from Dell.com, we can help.

  • Get expert support: Speak to an advanced technician.
  • Faster call answering times than standard phone support.
  • Getting started with anti-virus: Let us help in setting up your anti-virus software and scheduling automated scans. Excludes virus or spyware removal.
  • Need help with your operating system? Dell can help you restore your system back to original factory settings.
  • Connect your computer to existing networks: We’ll help you with wired or wireless networks. Excludes setting up a new network.
  • Connect your peripherals to your computer: Assistance helping you connect a printer or peripheral to your computer. Excludes advanced Bluetooth® or WiFi connections.
  • Need help with data transfer or backup? We provide you simple “how-to” instructions to transfer files to your new computer or perform data backup.
  • Software assistance:
    • “Step-by-step” support for Dell-branded software.
    • Simple “how-to” instructions for software applications in the following categories: browser, email, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and softwares such as Windows 7, Microsoft Office, McAfee® AntiVirus, Quicken®, Adobe® Photoshop®.
    • We will help you install, uninstall and reinstall all other software purchased from Dell not listed in above categories.

 

In-Home Service After Remote Diagnosis — if your system’s issue is covered by Dell’s Limited Hardware Warranty* and that issue cannot be resolved remotely, this service enables you to have a technician and/or part dispatched to your home, usually in 1–2 business days following remote diagnosis.
Premium Phone Support — With Dell Premium Phone Support, you’ll get “how to” support for operating system and common software applications, plus assistance related to anti-virus setup, data transfer, data backup and wireless network device setup. Whether the software is preinstalled or purchased separately from Dell.com, we can help.

  • Get expert support: Speak to an advanced technician.
  • Faster call answering times than standard phone support.
  • Getting started with anti-virus: Let us help in setting up your anti-virus software and scheduling automated scans. Excludes virus or spyware removal.
  • Need help with your operating system? Dell can help you restore your system back to original factory settings.
  • Connect your computer to existing networks: We’ll help you with wired or wireless networks. Excludes setting up a new network.
  • Connect your peripherals to your computer: Assistance helping you connect a printer or peripheral to your computer. Excludes advanced Bluetooth® or WiFi connections.
  • Need help with data transfer or backup? We provide you simple “how-to” instructions to transfer files to your new computer or perform data backup.
  • Software assistance:
    • “Step-by-step” support for Dell-branded software.
    • Simple “how-to” instructions for software applications in the following categories: browser, email, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and softwares such as Windows 7, Microsoft Office, McAfee® AntiVirus, Quicken®, Adobe® Photoshop®.
    • We will help you install, uninstall and reinstall all other software purchased from Dell not listed in above categories.
LoJack for Laptops — A software-based theft recovery and data security service by Absolute® Software — has a dedicated Theft Recovery Team that works to find and recover your stolen laptop, while giving you tools to remotely protect your private and sensitive data.

  • Recover — In the event of theft, contact the Absolute Customer Center. When your computer connects to the internet, the Absolute Theft Recovery Team can track the location of your computer and work with local law enforcement to help recover your stolen laptop and return it to you.
  • Locate — Using GPS or WiFi geolocation, LoJack® for Laptops® can map and display your laptop's location to track your computer on an internet map.

  • Lock and delete — If your computer is missing, Absolute Data Delete service can remotely delete your personal information and sensitive files from the hard drive. You can also limit access to your laptop by remotely locking your computer and displaying a custom message to the user.

  • In-Home Service After Remote Diagnosis — If your system's issue is covered by Dell's Limited Hardware Warranty* and that issue cannot be resolved remotely, this service enables you to have a technician and/or part dispatched to your home, usually in 1–2 business days following remote diagnosis.
    Premium Phone Support — With Dell Premium Phone Support, you’ll get "how to" support for operating system and common software applications, plus assistance related to anti-virus setup, data transfer, data backup and wireless network device setup. Whether the software is preinstalled or purchased separately from Dell.com, we can help.

    • Get expert support: Speak to an advanced technician.
    • Faster call answering times than standard phone support.
    • Getting started with anti-virus: Let us help in setting up your anti-virus software and scheduling automated scans. Excludes virus or spyware removal.
    • Need help with your operating system? Dell can help you restore your system back to original factory settings.
    • Connect your computer to existing networks: We’ll help you with wired or wireless networks. Excludes setting up a new network.
    • Connect your peripherals to your computer: Assistance helping you connect a printer or peripheral to your computer. Excludes advanced Bluetooth® or WiFi connections.
    • Need help with data transfer or backup? We provide you simple “how-to” instructions to transfer files to your new computer or perform data backup.
    • Software assistance:
      • “Step-by-step” support for Dell-branded software.
      • Simple “how-to” instructions for software applications in the following categories: browser, email, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and softwares such as Windows 7, Microsoft Office, McAfee® AntiVirus, Quicken®, Adobe® Photoshop®.
      • We will help you install, uninstall and reinstall all other software purchased from Dell not listed in above categories.
     

    LoJack for Laptops — A software-based theft recovery and data security service by Absolute® Software — has a dedicated Theft Recovery Team that works to find and recover your stolen laptop, while giving you tools to remotely protect your private and sensitive data.

    • Recover — In the event of theft, contact the Absolute Customer Center. When your computer connects to the internet, the Absolute Theft Recovery Team can track the location of your computer and work with local law enforcement to help recover your stolen laptop and return it to you.
    • Locate — Using GPS or WiFi geolocation, LoJack® for Laptops® can map and display your laptop's location to track your computer on an internet map.
    • Lock and delete — If your computer is missing, Absolute Data Delete service can remotely delete your personal information and sensitive files from the hard drive. You can also limit access to your laptop by remotely locking your computer and displaying a custom message to the user.

     

    lojack 
    Accidental Damage Service — No matter how careful you are, accidents can happen. Help protect your laptop against the dangers of everyday use. Accidental Damage Service provides repair or replacement of your system for accidents not otherwise covered by the Limited Hardware Warranty, including: 

    Accidental drops and falls
    Repair or replacement of your computer in the event of drop, fall or other accidental collision.

    Surges and screen breaks
    Repair or replacement of your computer in the event of an unforeseen electrical surge or screen breaks, or original monitor (LCD, flat panel and others) damage.

    Liquid spills
    Repair or replacement of your computer in the event of liquid spilled on or in unit.
    Accident damage 
    1-year Mail-in Repair After Remote Diagnosis — If your system’s issue is covered by Dell’s Limited Hardware Warranty* and that issue cannot be resolved remotely, this service offers a 10–14 day Mail-in Repair service (shipping included) for defects in materials and workmanship in your PC.mail in support