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Support Services

Complex environments require true enterprise-class support

The enterprise landscape is evolving at a fast pace, and the pressure to introduce new technologies into your IT environment has never been greater. Managing maintenance costs, vendor requirements and system stability demands requires time and expertise — but doing so results in substantial business benefits.

Dell Support Services makes it easy to respond to IT demands and complexities. We will provide you with expert assistance, tools and technologies that will keep your users up and productive, allowing you to focus on business growth and stay competitive. Find out more about our industry-leading IT support options for your hardware and software systems.

Services

  1. Dell ProSupport Plus

    ProSupport Plus for Enterprise

    Enjoy first-class system maintenance, expertise and technical support assistance and keep your focus where it matters — on your business.

  2. Dell Data Storage, Protection and Management

    ProSupport for Enterprise

    Our highly trained experts and software options deliver enterprise-level, tech-to-tech support for your hardware.

  3. dell prosupport accelerated response time services

    Parts and Labor Response Options

    When you need parts or a technician, our next-day and same-day service options to keep things up and running.

Resources

  1. Click here to read PDF

    Optimize for Storage

    2/13/2018

    Optimize for Storage provides in-depth, predictive analysis and consultative guidance to keep your Dell EMC storage systems optimized and configured for year-round peak performance. Get highly skilled expertise from a designated Dell EMC Enterprise System Analyst who proactively monitors storage health and identifies areas for improvement.

  2. prosupport enterprise

    ProSupport Plus for Enterprise Data Sheet

    8/16/2017

    Learn the ways Dell ProSupport Plus proactively improves performance through environmental intelligence, elite engineers and technical account management.

Services

  1. Dell ProSupport Plus for PCs and Tablets

    ProSupport Plus for PCs and Tablets

    ProSupport Plus provides the support essentials to reduce IT effort, protect devices and prevent issues from happening.

  2. dell prosupport

    Dell ProSupport

    Whether you are a small business or global enterprise, this support package provides hardware and software support designed to give you peace of mind.

  3. Accidental Damage Services

    Accidental Damage Service

    Dell Accidental Damage and Repair Services keep your device up and running to get your equipment back in working order.

  4. dell prosupport value-added services

    IT Advisory Services

    Reduce unplanned downtime and optimize operational performance and stability with IT Advisory Services (ITAS), a two-tier program featuring proactive reporting and analytics.

Services

  1. Warranty Renewal

    Take this opportunity to extend your limited hardware warranty or service contract over the phone or online to protect your investment.

  2. Fix Your PC

    Keep your gear running longer and let Dell fix your Dell PC or tablet. Whether your PC is broken or just slowing down, don’t worry, we‘re ready to help.