Dell Inc. Sells El Salvador Contact Center Operations to Stream Global Services, Inc.
“We are pleased with our experience in El Salvador and its people and government. This allows us to leverage our long-standing relationship with Stream to continue providing the best possible U.S. Spanish-speaking and Latin American consumer sales and technical support from El Salvador. We appreciate the contributions of our El Salvador team in this effort.”” said Ray Roman, VP Dell global consumer operations and services. “We will do all we can to help our employees and our community partners through this transition.”
Dell continues to broaden the portfolio of technology products and services it offers in the country to both consumers and commercial customers. As of today, Dell is growing retail presence with local partners like Wal-Mart de Centro America. On the commercial business front, Dell continues to work with major local airlines, telecommunication carriers, banks, corporate groups and the government.
Stream is recognized as a leading provider of complex technical support and other business process outsourcing services to companies across a variety of industries. The company provides services to some of the world’s most respected Fortune 1000 clients in the technology, software, computing, consumer electronics, communications and media sectors.
Stream’s acquisition of the El Salvador site follows several international acquisitions by the company, including contact centers in Dominican Republic, Costa Rica and Ireland. The site will provide English and Spanish-language support for Stream's North American and Latin American clients. Terms of the transaction were not disclosed.
El Salvador’s English and Spanish-speaking workforce will allow Stream to provide flexible customer service and technical support solutions for both North America and Latin America.
"We are extremely excited to enhance our relationship with Dell. This site's management and support professionals are extremely talented and experienced and they will clearly enhance our strength in our core support models of customer service, technical support and revenue generation. We also see El Salvador as a great market for us to be in as we continue to expand our commitment to the CALA region." said Chairman and CEO Scott Murray.
About Stream Global Services, Inc. (Stream)
Stream Global Services, Inc. (“Stream”) is a leading provider of integrated business process outsourcing services such as Web and data hosting, technical support, customer retention and recovery services, warranty support, customer care and other professional services for Fortune 1000 clients in the technology, software, computing, consumer electronics, media and communications sectors. Stream has more than 17,000 technical experts and other employees across 32 service solution centers in 18 countries.
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