Get ahead of hardware issues with Dell SupportAssist
The only good time to solve a problem is before it happens. We know you simply can't afford to be surprised by hardware failures that put your business at risk.
That's why Dell offers SupportAssist, automated support software that is available — free of charge — on select Dell™ PowerEdge™ servers, PowerVault™ storage and PowerConnect™ networking equipment covered under a Dell ProSupport™ contract.
SupportAssist integrates with Dell OpenManage™ Essentials to give you the added capabilities of secure remote monitoring so you know how your systems are performing at all times. We designed SupportAssist to help you manage your environment proactively with the following features:
- Detects and analyzes problems using automated data collection and diagnostics
- Helps accelerate resolution by automatically generating notifications and accurate case information with your Dell support team
- Provides parts replacement, as needed, directly from Dell
The result? Hardware issues get identified and resolved faster. Your IT staff has more time to keep your business running at top speed. And your employees and customers experience the most up time.
OpenManage Essentials 1.2 with SupportAssist
Want to learn more or see it in action? Visit the SupportAssist Community Group or:
Which systems are eligible?
Dell SupportAssist features are available at no additional charge on most Dell servers and storage covered by a current Dell ProSupport service contract. For a complete list of eligible products, please see the Product and model list.
Learn more about OpenManage Essentials
The Dell OpenManage™ Essentials Console gives you a single, easy-to-use, one-to-many interface through which to manage resources in multivendor operating system and hypervisor environments. It automates basic repetitive hardware management tasks — like discovery, inventory, monitoring and updates — for Dell servers, storage and network systems.