One global portal for efficient problem resolutionMany hardware incidents require rapid, repeatable intervention. Time spent during phone-based troubleshooting means less time for IT resources to focus on more strategic projects and business requirements.
Dell TechDirect allows internal IT staff to obtain parts and manage tech support cases for Dell products, while reducing time spent on traditional phone-based troubleshooting. IT staff can log incidents, troubleshoot Dell hardware and control the dispatch of parts to almost any location around the world through the Dell TechDirect intuitive online portal.
With TechDirect, you can improve your support productivity and effectiveness:
- Conveniently prioritize day-to-day parts maintenance — Create and customize administrator and technician accounts to help prioritize and maintain necessary hardware repairs.
- Share progress on hardware resolution processes — Monitor dispatch and technical support requests created by team members within your organization.
- Avoid delays and focus on your business — Your IT staff diagnoses the hardware issue, creates a case online and dispatches necessary parts to resolve issues in-house.
- Labor reimbursement option: Efficient online end-to-end labor reimbursement option for organizations that have a high volume of parts replacements.