Supporting Your Unique Environment
The right support is not one-size-fits-all, so Dell™ ProSupport™ provides a flexible, reliable and easy support model — empowering you to customize services to meet your unique business needs. For example, organizations with an IT team can take advantage of Dell ProSupport for IT. You get the tech-to-tech support you need, and the ability to bypass phone-based trouble shooting when you already know the problem with Fast-Track dispatch.
Dell ProSupport options give you the opportunity to directly align support to address critical challenges — like maximizing the uptime of your server and storage infrastructure. With the right options, the Dell ProSupport Mission Critical option is designed to help you reduce critical downtime by as much as 48 percent*. Dell is recognized as a leader in the industry for mission critical support — and is the 2005 and 2007 winner of the highly coveted SSPA Award for Mission Critical Support. Further maximize the availability and stability of your infrastructure through Dell ProSupport Proactive Maintenance with scheduled assessments, streamlined patch management and detailed reporting.
Additionally, Dell ProSupport Remote Advisory options can provide telephone access to technical expertise on applications and solutions such as Microsoft® Exchange, Virtualisation and more.
To learn more about Dell ProSupport visit www.dell.com/prosupport.
Strengthening Your IT Infrastructure
Dell Infrastructure Consulting can help integrate your new enterprise hardware into an existing or evolving IT infrastructure. We can provide guidance whether you’re adding single or multiple servers, a storage area network or virtualising your environment.
We can also help you enhance the overall performance of your IT infrastructure and data center by consolidating software and hardware, reviewing data usage to optimize the environment, developing a business continuity plan and by helping you migrate to standards-based technologies.
Dell helps simplify implementation with deployment services that speed time to production of new hardware and IT solutions. During the initial system-build of your server, we can customize software and hardware to match your specific requirements. By helping you rapidly deploy new capabilities while minimizing disruptions, we can contribute to improved efficiencies and lower costs.
Empowering Your Team
Our education services provide training and certification courses to help you and your team better manage and use your new hardware so you can reap the full benefits of standards-based technologies.
Get the most from your new systems. Turn to Dell for the services you need to help get IT faster, run IT better and grow IT smarter.
For more information, please visit www.dell.com/services.