Knowledge Base

How to repair the Windows Blue Screen error "STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED"


This article provides information how to repair the Windows Blue Screen error "STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED".

If you have a Windows blue screen error 0x0000001E, you may be able to gain some basic information on the code alone. For additional information, refer to Microsoft Support Article: How to troubleshoot a "Stop error code 0x0000001E KMODE_EXCEPTION_NOT_HANDLED)" error message. Troubleshooting from the Microsoft support site is re-published here for your convenience:

  1. Try to replace the driver that is identified in the STOP error message, either with a known good copy from your installation media, or with an updated version from the manufacturer.
  2. Disable the driver that is identified in the STOP error message or any newly installed drivers.
  3. Verify that any new hardware or software is properly installed. Disconnect the new hardware or replace it to see if this resolves the issue.
  4. If you have a video driver that was not supplied with the operating system, try switching to the standard VGA driver or a driver that is compatible with the operating system
  5. View the following Hardware Compatibility Matrix from the Microsoft web site to verify that all your hardware and drivers are compatible with the operating system.
  6. Run any system diagnostics that are supplied by your computer manufacturer, especially a RAM check. If this is a new installation of the hardware or software, contact the manufacturer for any requires updates for drivers or firmware.
  7. Disable all filter drivers, such as remote control software, antivirus programs, backup programs, and so on.

Included below are generic troubleshooting steps. Not every Blue Screen error requires an Operating System reinstall. In fact most can be repaired. These steps are not specific to the actual code and may not be necessary for every Blue Screen error.




Solution:

To isolate the cause, run PSA/ePSA diagnostics.
For detailed instructions on running PSA/ePSA diagnostics, refer to Dell Knowledge Base Article: Run Built-In Diagnostics for Your System.

Included below are generic troubleshooting steps. Not every Blue Screen error requires an Operating System reinstall. In fact most can be repaired. These steps are not specific to the actual code and may not be necessary for every Blue Screen error.

  • If diagnostics fail, access the Dell Interactive Support Agent and search the error codes to determine which part is causing the error.

  • If diagnostics pass, identify when the Windows Blue Screen occurs.
    • Pre-boot: To determine a faulty part, isolate the memory by connecting 1 module at a time, and isolate the hard disk by connecting a known good hard disk to the system until the faulty part is discovered.
    • Pre-logon: Boot into Safe Mode and disable all Startup entries. Isolate 1 Startup entry at a time until you find the causing agent.
    • Intermittent / post logon: Collect the minidump files by navigating to C:\windows\minidump and analyzing the minidump files using a tool called BlueScreenView developed by Nirsoft. You can also use Windbg and use the link to Dell.com to set up the debug. Identify the causing agent and reinstall the appropriate driver or application. If the issue still persists, it may be necessary to perform a windows reinstallation.



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Article ID: SLN167355

Last Date Modified: 04/24/2017 10:47 AM


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