Knowledge Base

Dell Optiplex 380 STOP Error: NMI Parity Check/Memory Parity Error



This article provides information on an OptiPlex 380 displaying STOP Error: NMI Parity Check/Memory Parity Error


Table of Contents:

  1. OptiPlex 380 STOP Error: NMI Parity Check/Memory Parity Error
  2. Solution

1. Optiplex 380 STOP Error: NMI Parity Check/Memory Parity Error

The Dell Optiplex 380 may report a Stop Error or BSOD (Blue Screen Of Death)

"NMI Parity Check/Memory Parity"

This error can be caused by the integrated network card driver.

Running the PSA diagnostics and memory test will result in all tests passing.

This error is mainly evident when booting into Safe Mode with Networking. If the Network card is disabled in the BIOS, the system will boot to Windows normally.

Back to Top


2. Solution

Please refer to www.dell.com/support/drivers and download the latest version of the Broadcom Gigabit Controller driver. This can be found under the Network drop down within Drivers & downloads.

  1. Download the Network Driver preferably on a different system and save to a USB memory key.

  2. On the suspect system, restart and boot into Safe Mode.

  3. Uninstall the Broadcom drivers, including the INF file so the system does not reinstall the driver automatically.

  4. Please refer to the instructions below on how to delete the Network driver for


Windows XP

Follow these steps to remove the Network Driver after you have the latest driver ready for installation:

  1. Remove the driver software from Add\Remove Programs. DO NOT reboot.

  2. Check Device Manager to make sure the driver is no longer present.

  3. Navigate to C:\Windows. Click Tools at the top of the window. Click Folder Options. On the View tab, click Show Hidden files and folders. Click Apply, then OK.

  4. Open the inf folder. Scroll down to the oem inf files. There will be an inf and a pnf. Double-click on oem0.inf. Look at the description in the header for the commodity listing. If it is not it, then go to oem1.inf and open it. Continue until you find the driver name. Once found, delete it.

  5. Navigate to C:\Program Files. See if the driver folder exist. If there, delete it.

  6. Reboot the system. When the new hardware wizard appears, cancel it and install the latest driver from the memory stick


Windows 7


Follow these steps to remove the Network Driver after you have the latest driver ready for installation:
  1. Navigate to the Device Manager. Select Start - Control Panel - Device Manager.

  2. Navigate to Network Adapters & select the driver entry. Double-click the entry to open the properties box.

  3. Select the Details tab. Click the drop-down and choose Inf name. Make a note of it.
    Close the properties window.

  4. Right click the Network Driver name again and select Uninstall.

  5. Check Device Manager to make sure the driver is no longer present.

  6. Open a Windows Explorer Window and Navigate to C:\Windows\INF

  7. Scroll down until you find the inf name you made a note of earlier and delete it.

  8. Reboot the system. When the new hardware wizard appears, cancel it and install the latest driver using the file from the USB Memory key.

Back to Top





Article ID: SLN143140

Last Date Modified: 10/11/2016 06:17 AM


Rate this article

Accurate
Useful
Easy to understand
Was this article helpful?
Yes No
Send us feedback
Feedback shows invalid character, not accepted special characters are <> () &#92;
Sorry, our feedback system is currently down. Please try again later.

Thank you. Your feedback has been sent.