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Dell Studio 1747 Manifests Seven (7) Beep Error Code on Start-Up and Does Not Complete POST - Product Support Alert - 366655




Summary: Dell Studio 1747 Seven (7) Beep Error Code.

Article Summary: This article contains information about Dell Studio 1747 Seven (7) beep code error on boot.



Problem Description: Dell Studio 1747 Manifests Seven (7) Beep Error Code and Does Not Complete POST

This problem is being investigated by Dell’s engineering team and a permanent solution is scheduled to be available by mid January 2010. A temporary workaround of resetting the BIOS is available and should resolve the situation.



Workaround Steps: Studio 1747 Seven (7) Beep Code Problem

Notice:
To perform this workaround, the back plate of the system needs to be removed. Before proceeding, the user should be sure they are comfortable performing this procedure.

Caution:
Before you perform any of the following steps, read the Precautionary Measures warning located in the Before Working Inside Your Computer section of the Service Manual for this system, which can be found by navigating to the Dell Manuals Page and choosing the Studio 1747 manuals.

Workaround Steps:

  1. Remove main battery.
  2. The rear plate for the system is held on by 6 screws. Remove all 6 screws and remove the plate.
  3. With the battery compartment nearest to you in the top left corner you will see the CMOS battery.
  4. Using a minimal amount of force and a flat tool, pry the battery gently from its seat (it is held on by sticky substance).
  5. Unplug the battery from the motherboard by disconnecting the white connector.
  6. Wait for two to five minutes and then reattach the battery cable and reseat the battery.
  7. Replace the rear plate and the retaining screws and reseat the main battery.
  8. Attach the AC adapter and power on the system.
  9. If a 5 beep code is heard, switch off the system and restart it.
  10. When the system restarts and completes POST successfully, browse to the Drivers and Downloads page.
  11. Download and Install BIOS Version A04 or higher.



DO NOT REPLACE ANY HARDWARE

Do not replace any hardware for this problem until resolution by following the above steps has been attempted by the customer or a Dell service technician A permanent BIOS solution is scheduled for implementation mid January 2010. This alert will be updated.



 
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN32613

Last Date Modified: 08/13/2010 12:00 AM


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