Knowledge Base

Photoconductor Kit Error on a Dell 2230d or 1700-Series Laser Printer



  1. Power off the printer and reseat the photoconductor (PC) drum.


  2. If the PC drum has been recently replaced, reset the PC drum counter using the instructions below. If resetting the PC drum counter does not resolve the issue, Contact Technical Support.


    NOTICE: Resetting the PC drum's counter without replacing the drum may damage the printer and void the warranty.


    • Reset the PC Drum counter for the Dell Laser Printer 1700 or 2230d:
      1. Turn off the printer using the power switch on the back.
      2. Open the front cover of the printer.
      3. Hold the Continue button and turn the printer on. Hold the Continue button until all of the lights flash, and then release the button.
      4. When the lights stop flashing and the Error light is lit, close front cover. The Continue, Ready/Data, Toner Low, and Load Paper lights should be lit.
      5. Press the Cancel button 4 times (slowly). The Toner Low light should be the only light on (if not start over at step 1).
      6. Press and hold the Continue button until the lights all begin flashing in sequence, then release the Continue button.
      7. Turn the printer off using the power switch on the back, wait 10 seconds, and then turn the printer back on.


    • Reset the PC Drum Counter for the Dell Laser Printer 1710(n)/1720(dn)
      1. Turn on the printer.
      2. Open the front cover of the printer.
      3. Hold the Cancel button until all of the lights flash in sequence, and then release the Cancel button.
      4. Close the front cover. The Continue, Ready/Data, Toner Low, and Load Paper lights should be lit.
      5. Turn the printer off using the power switch on the back, and then open the front cover of the printer.
      6. Disconnect the power cable, wait 10 seconds, and then reconnect the power cable.
      7. Turn the printer on and close the front cover.
      8. Wait for the printer to complete the POST process. The POST process is completed when the printer begins emitting a fan noise and the rollers start, then stop.


  3. If the PC drum has not been recently replaced, press and release the Continue button to print a test page, and check the page count. If the test page does not print, or the page count is greater than 30000, a replacement PC drum kit will need to be purchased.


  4. If the page count is less than 30000, swap with a known-good PC drum. If the known-good drum works, Contact Technical Support.


  5. If a known-good drum does not resolve the problem, reset the PC drum counter. If resetting the PC drum counter does not resolve the problem, Contact Technical Support.
 


Article ID: SLN135690

Last Date Modified: 05/12/2011 12:00 AM


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