Knowledge Base

Factory image restore method for Windows 8 (DBRM)


Table of Contents :

  1. Restore Dell Factory Image


Factory image restore method for Windows 8, using Dell Backup and Recovery Manager.


1. Restore Dell Factory Image


Please be aware this process will erase your hard drive, including your data, then re-install the previous backup file. This process once started, cannot be interrupted. If you attempt to interrupt the process (for instance, by turning off your system), your computer may not boot and could cause data loss.


Dell Backup and Recovery can recover the Operating system or backup from the recovery partition as well. To recover the OS from the recovery partition, follow these steps:

  1. Plug in the AC adapter.
  2. Point to the right hand corner of the screen to bring up the charms bar.
  3. Click Settings.

Windows 8 charm bar

  1. Click the shutdown button, hold down the  and click Restart from the options provided.

 Shift Restart

  1. The system restarts, login and click Troubleshoot.


  1. Click the Dell Backup and Recovery icon.

 Dell Backup and Recovery

  1. The system restarts and comes back up, click Next on the Dell Backup and Recovery Screen.


  1. The system would be checked to see if the smart repair option can fix the issue, click Next once this is done.


  1. You will be prompted to select the backup to be used, click the factory image option or select from one of the backups. Click Next.


  1. You will be prompted to backup your files, if needed do so by selecting the option Yes, backup my personal files (Make sure to have an external backup hard drive handy.) or select No, Erase my files.


  1. The system goes ahead and completes the restore of the operating system. Click Restart when prompted.


  1. Follow the on-screen instructions to setup the system with windows.


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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN155115

Last Date Modified: 08/29/2014 06:38 AM

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