Knowledge Base

How to Restore Factory Defaults on the Dell™ M5200 or W5300 Laser Printers



M5200 or W5300 Laser Printers may experience connection and printing issues if the NVRAM is corrupted.

If the M5200 or W5300 printer NVRAM becomes corrupted:

  • The printer may not be able to print.
  • The printer may not be seen on the network.
  • The printer's Embedded Web Server (EWS) may not be accessible.
  • User-configured parameters may not be seen or can not be changed.




Determine which M5200 or W5300 printer settings to reset: Base or Network

If the printer experiences paper type/size, tray assignment, or other operational issues (but the printer can still be seen and accessed on the network or computer) restoring the default Base settings may resolve the issue.

Refer to the Figure 1 for the printer buttons to use.

Figure 1 - Buttons on the printer.




Print the Menu Settings and restore the M5200 or W5300 laser printer Base Settings.

  1. Press the right MENU arrow 3 times.
    The LCD displays UTILITIES MENU
  2. Press SELECT button.
    Print Menus appears on the the LCD display
  3. Press the SELECT button.
    The LCD display indicates the Printing Menu Settings

    NOTE:
    Save the Printing Menu settings for future comparison.
  4. Power off the printer
  5. Depress and hold the SELECT and RETURN buttons while powering on the printer.

    NOTE: Continue to hold these two buttons until the LCD display indicates Performing Self Test.
  6. Release the buttons.
    The self test completes.
    The LCD displays CONFIG MENU, Maint Cnt Value.
  7. Press the right (or left) MENU arrow 6 times until the LCD displays Factory Defaults and then press the SELECT button.
    =Restore Base is added to the LCD display
  8. Press SELECT.
    The LCD displays Activating Menu Changes followed by Resetting the Printer.
    The printer will run an extended self test then return to Ready status.
  9. Repeat step 1 and compare the original menu settings page with that just printed.

NOTE: The new Menu Settings page just printed shows the factory defaults. All added options (additional trays, ram, etc) will be shown in the Installed Features section on the 1st page.




Print the current network settings and then restore default network settings.

Note:: Resetting the Network defaults will cause the printer to lose connection to the network. Depending on the network environment, the printer may re-connect using a different IP address and will need to have the print server port parameters adjusted and/or the drivers re-installed.
Before restoring the printer's default network settings, print the current network settings to compare to the defaults after they are reset.

To print the current printer's networking settings, perform the following steps:
  1. Press the left MENU arrow 2 times.
    The NETWORK MENU appears on the LCD display.
  2. Press the Select button.
    STANDARD NETWORK appears on the LCD display.
  3. Press the Select button.
    PCL SmartSwitch appears to the LCD display.
  4. Press the left MENU arrow once.
    STD NET SETUP appears on the LCD display.
  5. Press the Select button.
    Print Setup Page appears on the LCD display.
  6. Press the Select button.
    The printer prints your network settings which you can save to compare later.

Once the printer's networking settings are printed, perform the following steps to restore the printer's default network settings:
  1. Power off the printer and disconnect the network cable.
  2. Depress and hold the SELECT and RETURN buttons while powering on the printer, and continue to hold these two buttons until the LCD display indicates Performing Self Test.
    Performing Self Test appears on the LCD display.
  3. Release the buttons.
    After the self test completes, the LCD displays CONFIG MENU, Maint Cnt Value.
  4. Press the right (or left) MENU arrow 6 times to display Factory Defaults and then press the SELECT button.
    =Restore Base appears on the LCD display.
  5. Press the right MENU arrow once to display =Restore Network and then press SELECT.
  6. The display will indicate Activating Menu Changes followed by Resetting the Printer. The printer will run an extended self test then return to Ready status.
  7. Re-connect the network cable.
    If the printer is connected to a DHCP network, the printer should automatically print a Network Settings page (entitled Ethernet 10/100) within 1 minute (dependant on network load and activity).
  8. Open a web browser from any system located on the same subnet.
  9. Enter the IP address (provided on the Network Settings page) into the address line of the browser and click GO.
    A web page provided by the printer appears.



 


Article ID: SLN99342

Last Date Modified: 04/24/2012 12:00 AM


Rate this content

Accurate
Useful
Easy to understand
Did this article solve your problem?
Yes
No
Send us feedback
CAPTCHA
Change the CAPTCHA codeSpeak the CAPTCHA code
 
Enter Captcha Code
There is an error with an entry. Please try again entering your CAPTCHA code.
Feedback shows invalid character, not accepted special characters are <> () \
Sorry, our feedback system is currently down. Please try again later.

Thank you. Your feedback has been sent.