Knowledge Base

How to reinstall drivers in the correct order





Device drivers should be installed or updated when you reinstall the operating system using either CD, DVD or a USB key or when you are experience issues like Wi-Fi not connecting, video/graphics issues, audio/sound issues or system performance issues etc,.
It is recommended that you install or update the device drivers if you have performed a factory reset on a Dell PC using Dell Backup and Recovery or other factory reset methods. Installing the latest device drivers ensures optimal performance of hardware components.
Note: We recommend you print this list for reference when installing device drivers.

Downloading and Installing Device Drivers in Correct Order

Warning: Downloading and installing device drivers or software from unknown sources may cause the device not to work correctly, cause your PC to crash or not boot into the operating system or sometimes even infect your PC with malicious software.

For information on how to download and install a device driver for a Dell PC, refer to the Dell knowledge-base article Drivers & Downloads FAQ.

Note: For information on driver or firmware installation on Dell server, storage or networking system, refer to the Dell knowledge-base article Dell Driver and Firmware Update Strategies for Server Storage and Networking Systems.
Driver or application name Category What it does
BIOS BIOS Support the system that controls the keyboard, monitor, disk drivers and other devices (also Basic Input/Output System). This driver updates the BIOS firmware on the system board.
Dell System Software (if available) System Utilities Provides critical updates and patches for the operating system.
Chipset Driver Chipset Helps Microsoft Windows or other operating system control the system board components and controllers such as USB ports and other internal components. Chipset category may contain multiple drivers such as Intel Management Engine driver and application, Intel vPro or Intel AMT drivers, Intel Thunderbolt Controller drivers etc,. It is recommended that you install all the chipset device drivers under the Chipset category.
The chipset software installs Windows INF files which provide the operating system with information about the hardware components on a PC. This allows the operating system to show the correct name for that hardware component in Device Manager.
Chipset driver or software does not install device drivers for AGP (video) or USB. Installing chipset device driver will not resolve issues with AGP (video) or USB on a PC.
During installation of the chipset drivers or software, ignore any error message if the driver or software is not applicable for your PC and continue to install the other drivers under the Chipset category.
Memory Card Reader Driver Chipset Enables and enhances the memory card reader on your Dell PC.
Accelerometer Driver for Free Fall Data Protection (if available) Chipset Free Fall Data Protection enables the feature to power down the hard disk drive when it senses a jolt to protect it from damage.
Ethernet or Network Interface Card (NIC) Network Enables and enhances the ethernet controller for LAN connectivity.
WiFi or Wireless Network Card (Wireless NIC) (if available) Network Enables and enhances the wireless network controller for WiFi connectivity. Your Dell PC may have either Dell Wireless, Intel Wireless, Killer Wireless or Qualcomm Wireless network card, refer to the original System Configuration of your Dell PC to identify which wireless network card is installed.
Intel Graphics Driver or nVIDIA Graphics Driver or AMD Graphics Driver Video Drivers for video cards, also known as video adapters, graphics card, display adapters and video boards. Video drivers control how data is passed between a PC and its display (monitor or built-in LCD). In some cases, a driver allows the user to adjust display properties such as refresh rate, color depth and screen resolution.
Bluetooth (if available) Network Enables and enhances the bluetooth controller for bluetooth connectivity.
Audio or Sound driver Audio Audio drivers help improve the performance of your Dell audio components such as sound cards and speakers.
Dell Touchpad (if available) Mouse, Keyboard & Input Devices Enables and enhances the touchpad functionality on your Dell laptop PC.
Touchscreen Driver (if available) Mouse, Keyboard & Input Devices Enables touchscreen input on select Dell Laptop or Dell All-in-One Desktop PCs.
Webcam (if available) Mouse, Keyboard & Input Devices Enables the webcam on select Dell Laptop or Dell All-in-One Desktop PCs.
Airplane Mode Switch (if available) Network Enables and allows you to control the WiFi toggle switch using pre-defined keyboard hot-keys.
Fingerprint Sensor Driver (if applicable) Security Enables and allows you to control the fingerprint sensor for enhancing security on select Dell Laptop PCs.
Intel Matrix Storage Manager (if available) Serial ATA The Intel Matrix Storage Manager driver is only applicable to certain Intel chipset PCs.
Dell Data Protection (if applicable) Dell Data Security Helps detect data security risks, protect data by enforcing access control policies, authentication and encryption, manage data centrally with policies and supports key and data recovery for protected devices. Note: This may be applicable for select Dell PCs only.
Docking Station (if available) Docks/Stands Drivers to enable and enhance the functionality of ethernet controller (LAN), display controller (VGA, DVI, HDMI or DisplayPort (DP)) ports, USB 3.0 ports and other components on Dell docking stations such as Dell Thunderbolt WD15, TB15 or TB16 docking station. We recommend that you refer to the User Guide or User Manual of the docking station on how to install the drivers correctly.
Dell Wireless Mobile Broadband Driver (if applicable) Modem/Communications Enables and enhances the mobile broadband controller for mobile broadband connectivity. Mobile broadband connectivity is provided through like AT&T, Verizon or other mobile service providers.
ControlPoint Drivers & Software (if available) Control Point Dell ControlPoint (DCP) controls power management for certain Dell Latitude PCs. ControlPoint System Manager controls power management and ambient light sensor settings, ControlPoint Security Manager controls security features and ControlPoint Connection Manager controls wireless connection profiles.
Dell Command | Update (if available) System Management Utility that allows you to automate driver, BIOS and firmware updates on your Dell PC.
Dell Command | Monitor (if available) System Management Utility that allows IT administrators to remotely collect asset information, modify CMOS settings, receive proactive notifications about potential fault conditions and get alerts for potential security breaches.
Dell Command | Power Manager (if available) System Utilities Replaces Dell Power Manager, it allows end users to maximise their battery life by configuring how the battery should be maintained based on preferences. IT administrators can enforce specific settings or limit features through Group Policy snap-in.
Dell Update (if available) Application Allows your PC to automatically updates critical fixes and important device drivers as they become available. This is applicable for select Dell Inspiron, Dell Vostro, Dell XPS and Alienware PCs.
Dell Digital Delivery (if applicable) Application Allows you to download and install available software titles on select Dell PCs. Installation files and product keys (if any) of purchased software can be accessed through Dell Digital Delivery.
Dell Help & Support (if available) Application Helps you start using your Dell quickly and easily with step-by-step guides, videos, system information and support.
Dell Quickset (if available) Application Utility that provides easy access to configure settings for power manage, icon and font size, display brightness, volume control and WiFi toggle switch on most Dell PCs. This utility may be available for select Dell PCs only.
Printer Driver (if applicable) Enables and allows you to control the printer and settings of a printer. You may be required to visit the manufacturers' website to download the printer specific device driver and software package. For more information, refer to the Dell knowledge-base article Getting Dell Printer Drivers, Software, User Guides and Firmware.
Operating System Recovery Image (if required) Operating System Download the recovery image of the operating system that came installed on your Dell PC. Use the Dell OS Recovery Tool to create a USB recovery drive that you can use to reinstall the version of Windows or Linux that came with your PC.


Article ID: SLN148687

Last Date Modified: 10/04/2017 10:54 AM


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