Knowledge Base

How to reinstall drivers in the correct order

After manually reinstalling Microsoft Windows operating system on your Dell laptop or desktop PC, you must also reinstall the Dell device drivers and applications in the correct order for your computer to work properly. Device drivers should be updated when you have reinstalled the operating system using either CD, DVD or a USB key or when you are facing any issues like Wi-Fi or other network issues, video/graphics issues or audio/sound issues etc,.
We also recommended that you install or update the device drivers if you have performed a factory reset of your Dell PC using Dell Backup and Recovery or other factory reset methods. This will ensure that you have the latest device drivers installed on your PC and ensure that the devices function optimally.

Note: We strongly recommend that you print this list for reference while you are in the process of installing the device drivers.

Downloading and Installing Drivers in the Correct Order

WARNING: Downloading and installing device drivers or software from unknown sources may cause the devices to not work correctly, cause your PC to crash or not boot into the operating system or even harm your PC through malware infections.
  1. Browse to Dell Drivers & Downloads website.
  2. Identify your Dell product by clicking on Detect Product.
    Follow the on-screen instructions to install the Dell Detect application. Refer to the Dell knowledge-base article Dell System Detect for more information.
    Alternatively, you can either enter the Service Tag, Express Service Code or Serial number for your Dell product and click Submit.
    Or, select your Dell product manually by clicking on View Products.
  3. Under Optimize your system with drivers and updates, click the Guide me tab to download and install the device drivers automatically.
    To download the device drivers manually, click the Find it myself tab.
  4. Next to View all available updates, verify if the correct version of Microsoft Windows operating system is listed.
    Click Change OS to select the correct operating system that is currently installed on your Dell PC.
  5. Identify the device driver from the categories listed in the download page.
  6. Click Download under the driver that you wish to update and save the file. Make a note of the location where the downloaded file is being saved.
  7. Using File Explorer (also known as Windows Explorer), browse to the location where the downloaded file was saved.
  8. Double-click on the .exe driver installation file and follow the on-screen instructions to complete the installation process.
    Some device drivers may require you to reboot the PC to complete the installation process.

For more information, refer to the Dell knowledge-base article Drivers and Downloads FAQ.

Driver or application name Category What it does
1. BIOS BIOS Update the BIOS firmware.
2. Dell System Software System Utilities Provides critical updates and patches for the operating system.
3. Chipset driver Chipset Helps Windows control system board components and controllers, such as USB ports and other internal components.
The chipset software installs the Windows INF files. The INF files provides the operating system with information about the hardware on the PC. This allows the operating system to show the correct name for that hardware in Windows Device Manager.
Note: The chipset software does not install drivers for AGP or USB. Installing the chipset driver will not resolve issues with AGP or USB on the PC.
4. PCMCIA and/or Smartcard drivers Security Enables PCMCIA and Smartcard slot capability.
5. Intel Matrix Storage Manager Serial ATA The Intel storage driver is only applicable to Intel chipset computers.
6. Audio driver Audio Enables and enhances the audio controller.
7. Video driver Video Enhances video performance.
8. Network interface card or Ethernet drivers Network Enhances the network controller for internet or network access.

9. ControlPoint System Manager, ControlPoint Security Manager, and ControlPoint Connection Manager

Note: This driver is only needed for some Latitude laptops, and depending on your system configuration, you might not need to install all three parts
Control Point The Dell ControlPoint (DCP) controls power management for some Dell Latitude laptops. ControlPoint System Manager controls power management and ambient light sensor settings, ControlPoint Security Manager controls security features, and ControlPoint Connection Manager controls wireless connection profiles.
10. Dell Quickset Application Controls power management and ambient light sensors.
11. Wireless network drivers Network Enables and enhances the wireless network controller.

12. Bluetooth drivers

Note: If this driver is not available, then your computer doesn't have Bluetooth capability. Continue to the next driver on the list.
Network Enables and controls Bluetooth connectivity.
13. Mouse, keyboard, touchpad and input device drivers Mouse, Keyboard & Input Devices Enhances pointing device features.
14. Intel vPro or AMT (if available) Chipset Enhances system manageability.
15. Dell wireless mobile broadband card drivers (if available) Network Enables wireless broadband connectivity.
16. Modem drivers (if available) Modem/Communications Allows dial-up capability.
17. Dell Digitech touch screen driver (if available) Mouse, Keyboard & Input Devices Enables touch screen input on select Dell laptops.

Article ID: SLN148687

Last Date Modified: 06/27/2017 02:58 PM

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