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Repairing Problems With Dell™ MediaDirect™ 2 and 3 - KB Article - 330711


Repairing Dell MediaDirect
Most MediaDirect issues are caused by corrupted or deleted software or when partitions on the hard drive have been changed. As a result, MediaDirect has limited troubleshooting options available and in most cases reinstalling MediaDirect is required to resolve any issues.
Article Summary: This article assists in repairing MediaDirect after it has become corrupted or has been deleted.

Before you begin -
Are you using Media Direct 2 or Media Direct 3?

How can I tell?
The easiest way to tell which operating system you are using is by looking at color of the screen. If you see the image below then you are using Media Direct 2.
http://dsnimg.dell.com/images/external/images/Applications/MediaDirect2%20Screen.jpg
If you see this then you are using Media Direct 3.
http://dsnimg.dell.com/images/external/images/Applications/MediaDirect3%20Screen.jpg

How can I tell which one I have when MediaDirect is not loaded or working?
The MediaDirect CD will have its version printed on it. The number will start with a 2 or 3.

Step 1 – Backup Data
  • Verify your data has been backed up.
http://dsnimg.dell.com/images/external/images/UI/new_notice.jpg Notice:
Repairing or reinstalling MediaDirect results in loss of all data. Data is no longer available after performing these procedures. Make sure that all necessary backups are created before proceeding.
Step 2 – Restore/Repair MediaDirect
Please answer the question in the Before You Begin section to proceed. Verify you have the MediaDirect Repair CD before you start this procedure.
http://dsnimg.dell.com/images/external/images/UI/new_note.jpg Note:
If you are using the Drivers and Utilities CD, press <Q> after you boot from the CD.
  1. Insert the Repair Utility CD or the Drivers and Utilities CD, if applicable, into the CD drive and restart your computer.
  2. Press <F12> as soon as the Dell logo screen appears to enter the boot menu.
  3. Press <Down Arrow> to highlight the first CD listing.
  4. Press <Enter> to boot from the CD.
  5. At the prompt, type cd \MD2 and then press <Enter>.
  6. Type Repair and press <Enter>. The Dell MediaDirect repair utility opens.
  7. Use the arrow keys on the keyboard to select OK and press <Enter>.
  8. When Done appears, remove the CD from the drive and press the power button to turn off the computer.
  9. Press the Media Direct button and allow Media Direct to start up.
  10. Perform several functions, such as playing a movie or viewing pictures to verify Media Direct is working properly.
Verify you have the following items that will be required to compete this procedure:
  • MediaDirect CD
  • Operating system reinstallation CD
  • Drivers CDs
Note:
Hard drive sizes usually come in even numbers such as 40GB, 60GB, 80GB, 100GB, etc. Confirm if the size is 2 GB less, such as 38GB, 58GB, 78GB, 98GB, etc.
  1. Restart the system and press <F2> at the Dell splash screen.
  2. Use the <Down Arrow> key to highlight the Device Info field.
  3. On the right pane, confirm the Primary Hard Drive size.
If you do not have the 2GB partition, click here to perform these additional required steps
Note:
Depending on the current configuration of the hard drive, there may not be any existing partitions to delete. Proceed to step 7 if no existing partitions exist.
  1. Insert the operating system CD, into the CD drive and restart your computer.
  2. Press <F12> as soon as the Dell logo screen appears to enter the boot menu.
  3. Press <Down Arrow> to highlight the first CD listing.
  4. Press <Enter> to boot from the CD.
  5. Proceed through the setup to the partitioning screen.
  6. Use the <Up Arrow> and <Down Arrow> to highlight the first partition, and then press <D>.
  7. Press <Enter>.
  8. Press <L>.
  9. Repeat steps 3-5 until there is only unpartitioned space left on the drive.
    The number remaining is the maximum available space remaining on the drive.
  10. Take the number from the previous step and subtract 2000 from it to determine the size of the new partition you will be creating.
  11. Press <C> to create a single partition.
  12. In the Create partition of size (in MB): field, type in the number from step 10.
  13. Press <Enter> to create the partition.
  14. Continue with Step 4 below.
Note:
For specific instructions on reinstalling your operating system, please refer to the "Software Reinstall Guide" Article ID: 295204.
  1. Reinstall the operating system.
  2. Insert the MediaDirect installation CD into the optical drive.
  3. Press <Enter> to copy files to the MediaDirect partition and begin the installation.
  4. When Installation Complete appears, press <Enter>.
  5. Press the Power button to shut down the computer.
  6. Press the Media Direct button and allow Media Direct to start up.
  7. Perform several functions, such as playing a movie or viewing pictures to verify Media Direct is working properly.



Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN130264

Last Date Modified: 06/25/2015 04:03 AM


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