Knowledge Base

Scan or Copy Problems on the Dell V313, V313w, V515w, V715w or P513w All-in-One Inkjet Printer


Table of Contents:

  1. A Scanned or Copied Image Has Poor Quality
  2. A Scan Takes Too Long or Freezes Computer
  3. Cannot Scan to a Computer Over a Network
  4. A Scan or Copy Only Captures Part of the Original

 


This article helps troubleshoot problems scanning or copying documents on the Dell V313, V313w, V515w, V715w or P513w All-in-One Inkjet printers.


A Scanned or Copied Image Has Poor Quality 

  1. Open the Dell Printer Home by clicking  or Start, All Programs, Dell Printers, then click Dell Printer Home.
  2. In Dell Printer Home, make sure the correct printer model appears in the pulldown window at the top.
  3. Click the Maintenance Tab and click Print Test Page. If the test page shows the same symptoms, continue troublshooting print quality {link to PQ KB for this printer}.
  4. If the test page does not show the same symptoms, check to make sure the document is loaded properly. If you are using an ADF(Automatic Document Feeder) the document should be loaded face up in the feeder. Otherwise, the document should be face down on the scanner glass.
  5. Verify the quality of the original document. A poor quality original will produce a poor quality scan or copy.
  6. Clean the scanner glass using a damp lint-free cloth. Make sure all originals are completely dry before scanning.
  7. Verify the correct paper type is selected. On the printer control panel, press Setup . Use the arrow keys to change the display to read Paper Setup, then press OK. Using the arrow keys again, change the Paper Type to the correct type of media, then press OK.
  8. Check the Ink Levels in the Dell Printer Home.

A Scan Takes Too Long or Freezes Computer 

  1. Open the Dell Printer Home by clicking  or Start, All Programs, Dell Printers, then click Dell Printer Home.
  2. In Dell Printer Home, make sure the correct printer model appears in the pulldown window at the top.
  3. Click the Maintenance Tab and click Print Test Page. If the test page does not print, continue troublshooting the printer connection {links to communications KBs for this printer}.
  4. Try closing any other applications running at the same time.
  5. Lower the scanning resolution.

Cannot Scan to a Computer Over a Network

 

  1. Verify that the printer and the destination computer are connected to the same network.
  2. Make sure the printer software is installed on the destination computer.

A Scan or Copy Only Captures Part of the Original

 

  1. Place the original face-down on the scanner glass and make sure it is oriented in the correct cornerLook for the arrows on the corner of the scanner bed.
  2. Verify the paper size is large enough for the size of the scanned photo or document.
  3. Check the paper size setting on the printer. Press the Setup Button . When Paper Setup appears in the display, press OK. Use the arrow buttons to select the correct paper size, then press OK again.

 



 

If these problems persist, Contact Technical Support


 




Article ID: SLN113827

Last Date Modified: 10/16/2014 05:14 PM


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