Knowledge Base

Install the Intel® USB 2.0 Controller Driver - Software Reinstall Guide

Install the Drivers and Utilities CD

NOTE: If the Drivers and Utilities CD has already been installed, go directly to the Extract the Driver section.
  1. Insert the Drivers and Utilities CD into the CD drive.

  2. If the CD does not start on its own, click Start, then click Run. In the Open box type x:\autorcd, where x is the drive letter for your CD-ROM drive, click OK.

  3. In the Resource CD Installation window, click OK.

  4. In the InstallShield Wizard window, click Next.

  5. After the program is installed, click Finish and reboot your computer when prompted to do so.

Extract the Intel USB 2.0 Driver

  1. Insert the Drivers and Utilities CD in the CD drive.

  2. Click the Next button.

  3. Click to select your system from the System Model menu.

  4. Click to select Windows XP from the Operating System menu.

  5. Click to select Drivers from the Topic menu.

  6. Click to select Intel® USB 2.0 under Controller Drivers.

  7. Scroll down, and then click the Extract button.

  8. Click the Continue button.

  9. Click the OK button to accept the default directory C:\dell\Drivers\R42697\.
    The message Folder 'C:\dell\Drivers\R42697' does not exist. Do you want to create it? appears.

    NOTE: If the application was already installed the message Folder 'C:\dell\Drivers\R42697' already exists. Do you want to overwrite it? appears. If so, click the Yes to All button.
  1. Click the Yes button.

  2. Click the OK button. The README window with the message Microsoft USB 2.0 Driver for Windows XP appears.

  3. Click the red X on the top right corner to close this window.

    NOTE: The instructions that were on README window are provided below. It is extremely important to run all of the steps to properly install the driver. Go to the next section.

Update the USB 2.0 Controller Driver File

  1. Click the Start button, and then right-click My Computer.

  2. Click Properties.

  3. Click the Hardware tab.

  4. Click the Device Manager button.

  5. Locate and right-click Universal Serial Bus (USB) Controller with the yellow question mark next to it.

  6. Left-click Update Driver.

  7. The Hardware Update Wizard will appear; under What do you want the wizard to do?, select Install from a list of specific location (Advanced).

  8. Click the Next button.

  9. Click to uncheck Search removable media, and then click to check Include this location in the search.

  10. In the text box, type the following directory:
    C:\dell\Drivers\R42697\EHCI Package.

  11. Click the Next button.

  12. Click the Finish button.

Run Windows XP Q312370 Update

  1. Click the Start button, and then click Run.

  2. Type the following in the Open field:

  3. Click OK to display the directory window.

  4. Double-click the file Q312370_WXP_SP1_x86_ENU.EXE to display the message Welcome to the Windows XP Q312370 Setup Wizard.

  5. Click Next to display the message Completing the Windows XP Q312370 Setup Wizard.

  6. Remove the Drivers and Utilities CD from the CD drive.

  7. Click the Finish button.
    The system restarts.

Microsoft® Windows® XP Additional Support Information

Support Options

For more help with troubleshooting Windows XP, visit Dell Community Forums - Windows XP. Obtain answers from Dell customers helping each other.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN86003

Last Date Modified: 06/08/2015 03:30 PM

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