Knowledge Base

Touchpad Usage and Troubleshooting Guide



When your touchpad is not working as it should, refer to the expanding section below that best matches the issue you are having and follow the instructions.

Suggested Quick Fixes:

  1. Make sure the touchpad is turned on. For more information, refer to Dell Knowledge Base article How to Disable or Enable the Notebook Touchpad.
  2. Make sure the touchpad and your finger does not have any dirt, grease, liquids or food on them (the touchpad has to make a good contact with your finger to work correctly).
  3. Save any data, close any open program(s) and restart the computer.
    Note: Do not touch the touchpad until the computer is completely booted up, as it goes through a calibration process while booting up.

  1. Make sure the touchpad and your finger does not have any dirt, grease, liquids or food on them (the touchpad has to make a good contact with your finger to work correctly).


  2. Make sure the touchpad is turned on. For more information, refer to Dell Knowledge Base article How to Disable or Enable the Notebook Touchpad.


  3. Save any data, close any open program(s) and restart the computer by using a wired USB mouse (if available) or Bluetooth mouse if it is already installed, if not, press hold the power button for at least 15 seconds to turn the computer off (you will lose any data not saved).


  4. Unplug everything except the power cord, including the following:
    • Speakers.
    • Printers.
    • Scanners.
    • USB devices.
    • USB flash drive or other external storage devices.
    • External monitor.
    • External keyboard.
    • External mouse.

    When your computer is attached to a docking station, undock it.



  5. Turn the computer back on and retest the touchpad.
    Note: Do not touch the touchpad until the computer is completely booted up, as it goes through a calibration process during booting up.


  6. When the cursor does work correctly, attach one external device at a time and test the cursor movement to see which one may have caused the issue.


  7. Make sure the BIOS is updated to the latest version. For more information, refer to Dell Knowledge base article What is BIOS and How to Download and Install the latest BIOS?


  8. Also some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties.

    This section covers the Microsoft Windows Operating System (OS) that is installed on your computer; select the tabs below to find out more information.

    1. In the Search box, type main.cpl.


    2. Touch or click main.cpl in the list of programs.


    3. Touch or click the Dell Touchpad tab.
      Notes:

      When the Dell Touchpad tab is not listed, it means one of two things:



    4. Touch or click on the picture of the touchpad.


    5. Touch or click Gestures (depending on your computer there may not be a Gestures option).


    6. Change the options as preferred.


    7. Touch or click Save.


    8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.


    9. Touch or click OK on the Mouse Properties window.
    Note: For more information, refer to the Microsoft Knowledge Base Article, Touch and Keyboard. External Link

    1. Press and hold the Windows (Windows Button) key, and then press the q key.


    2. In the Search box, type main.cpl.


    3. Click or touch main.cpl in the list of programs.


    4. Click or touch the Dell Touchpad or Cypress Trackpad tab.
      Notes:

      When the Dell Touchpad or Cypress Trackpad tab is not listed, it means one of two things:



    5. Touch or click on the picture of the touchpad.


    6. Touch or click Gestures (depending on your computer there may not be a Gestures option).


    7. Change the options as preferred.


    8. Touch or click Save.


    9. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.


    10. Touch or click OK on the Mouse Properties window.
    Note: For more information, refer to the following video (English only).

    FAQ About Dell Touchpads - Windows 8(8.1)

    1. Press the Windows (Windows Button) key.


    2. In the search box, type Touchpad.


    3. Touch or click Dell Touchpad.
      Note: When Dell Touchpad is not listed, it means the utility is not installed. Refer to Dell Knowledge Base article Drivers and Downloads FAQs, for more information on downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard & Input Devices.


    4. Touch or click Gestures (depending on your computer there may not be a Gestures option).


    5. After changing the options touch or click Save.
    Note: For more information, refer to the following video (English only).

    FAQ About Dell Touchpads - Windows 7

    1. Click Start


    2. In the search box, type Mouse.


    3. Click Mouse.


    4. Click the Dell Touchpad tab.
      Note: When the Dell Touchpad tab is not listed, it means the utility is not installed. Refer to Dell Knowledge Base article Drivers and Downloads FAQs, for more information on downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard & Input Devices.


    5. Touch or click the picture of the touchpad.


    6. Click Scrolling & Zoom Settings.


    7. After changing the options click OK.


  9. When the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article Resolve Hardware Issues Using ePSA or PSA Diagnostics and Guide to Error Codes.
    Notes:
    • The test will determine if the touchpad is detected at a hardware level below the Operating System (OS). When it is detected, it means the OS or installed software is preventing the touchpad from working. You can use a restore point to return the OS to a previous state when the touchpad worked (in Windows 10 it is called refreshing the OS). If that does not work you may need to reinstall your OS. For more information, refer to Dell Knowledge Base article How To Restore or Reinstall Microsoft Windows on a Dell Computer.
    • When an error is reported during the test, write down the error and the validation code as seen. Then on another internet device, browse to the SupportAssist Pre-Boot System Performance Check page to submit the issue.
  1. Make sure the BIOS is updated to the latest version. For more information, refer to Dell Knowledge base article What is BIOS and How to Download and Install the latest BIOS?

Select the tab below that matches the Operating System (OS) that is installed on your computer. Follow the steps to make sure the settings are correct to prevent the cursor from moving around erratically while typing.

  1. In the Search box type, main.cpl.


  2. Touch or click main.cpl in the list of programs.


  3. Touch or click the Dell Touchpad tab.
    Notes:

    When the Dell Touchpad tab is not listed, it means one of two things:



  4. Touch or click on the picture of the touchpad.


  5. Touch or click Sensitivity.


  6. Make sure there is a checkmark in the Turn On box to the right of Touch Guard.


  7. Move the circle under Touch Guard all the way to the right (this can always be adjusted back if the setting is too high).


  8. Touch or click Save.


  9. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.


  10. Touch or click OK on the Mouse Properties window.
Note: For more information, refer to the Microsoft Knowledge Base Article, Touch and Keyboard. External Link

  1. Press and hold the Windows (Windows Button) key, and then press the q key.


  2. In the Search box type, main.cpl.


  3. Click or touch main.cpl in the list of programs.


  4. Click or touch the Dell Touchpad or Cypress Trackpad tab.
    Notes:

    When the Dell Touchpad or Cypress Trackpad tab is not listed, it means one of two things:



  5. Touch or click on the picture of the touchpad.


  6. Touch or click Sensitivity.


  7. Make sure there is a checkmark in the Turn On box to the right of Touch Guard.


  8. Move the circle under Touch Guard all the way to the right (this can always be adjusted back if the setting is too high).


  9. Touch or click Save.


  10. Touch or click the X in the upper-right corner to close the Dell Touchpad or Cypress Trackpad Utility.


  11. Touch or click OK on the Mouse Properties window.

  1. Press the Windows (Windows Button) key.


  2. In the search box, type Touchpad.


  3. Touch or click Dell Touchpad.
    Note: When Dell Touchpad is not listed, it means the utility is not installed. Refer to Dell Knowledge Base article Drivers and Downloads FAQs, for more information on downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard & Input Devices.


  4. Touch or click on the picture of the touchpad.


  5. Touch or click Sensitivity.


  6. Make sure there is a checkmark in the Turn On box to the right of Touch Guard.


  7. Move the circle under Touch Guard all the way to the right (this can always be adjusted back if the setting is too high).


  8. Touch or click Save.


  9. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.


  10. Touch or click OK on the Mouse Properties window.

  1. Click Start.


  2. In the search box, type Mouse.


  3. Click Mouse.


  4. Click the Dell Touchpad tab.
    Note: When the Dell Touchpad tab is not listed, it means the utility is not installed. Refer to Dell Knowledge Base article Drivers and Downloads FAQs, for more information on downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard & Input Devices.


  5. Click the picture of the touchpad.


  6. Click Sensitivity.


  7. Make sure there is a checkmark in the Turn On box to the right of Touch Guard.


  8. Move the circle under Touch Guard all the way to the right (this can always be adjusted back if the setting is too high).


  9. Click Save.


  10. Click the X in the upper-right corner to close the Dell Touchpad Utility.


  11. Click OK on the Mouse Properties window.
  1. Make sure the touchpad and your finger does not have any dirt, grease, liquids or food on them (the touchpad has to make a good contact with your finger to work correctly).


  2. Make sure the latest driver for the touchpad is installed (see notes below), you may need to use a external USB or Bluetooth mouse. For more information, refer to Dell Knowledge Base article How do I download and install a device driver?
    Notes:
    • Some newer Notebooks and Tablets with Keyboards have a Precision Touchpad that uses a driver built into Windows and will not need a driver to be downloaded. For more information on how to find out when your Notebook or Tablet has a Precision Touchpad, refer to Dell Knowledge Base article How to Use the Precision Touchpad Features in Windows 8(8.1) and 10.
    • For those Notebooks and Tablets that do not have a Precision Touchpad, the touchpad drivers are located in the Input section, listed as Dell Touchpad / Pointing Stick, Alps - Driver or Synaptics - Driver.


  3. Change the touchpad settings to adjust the pointer speed.

    Click on the tab that matches the Operating System (OS) installed on your computer and perform the steps within that section to change the settings.

    1. In the Search box type, main.cpl.


    2. Touch or click main.cpl in the list of programs.


    3. Touch or click the Dell Touchpad tab.
      Notes:

      When the Dell Touchpad tab is not listed, it means one of two things:



    4. Touch or click on the picture of the touchpad.


    5. Touch or click Sensitivity.


    6. Move the slider under Pointer Speed to adjust the cursor speed to the desired level.


    7. Touch or click Save.


    8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.


    9. Touch or click OK on the Mouse Properties window.

    1. Press and hold the Windows (Windows Button) key, and then press the q key.


    2. In the Search box type, main.cpl.


    3. Click or touch main.cpl in the list of programs.


    4. Click or touch the Dell Touchpad or Cypress Trackpad tab.
      Notes:

      When the Dell Touchpad or Cypress Trackpad tab is not listed, it means one of two things:



    5. Touch or click on the picture of the touchpad.


    6. Touch or click Sensitivity.


    7. Move the slider under Pointer Speed to adjust the cursor speed to the desired level.


    8. Touch or click Save.


    9. Touch or click the X in the upper-right corner to close the Dell Touchpad or Cypress Trackpad Utility.


    10. Touch or click OK on the Mouse Properties window.

    1. Press the Windows (Windows Button) key.


    2. In the search box, type Touchpad.


    3. Touch or click Dell Touchpad.
      Note: When the Dell Touchpad is not listed, it means the utility is not installed. Refer to Dell Knowledge Base article Drivers and Downloads FAQs, for more information on downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard & Input Devices.


      For more information, refer to the following video for Windows 7 (English only), How to Check If Dell Touchpad Drivers are Installed - Windows 7.



    4. Move the slider under Pointer Speed to adjust the cursor speed to the desired level.


    5. Touch or click Save.

    1. Click Start.


    2. In the search box, type Mouse.


    3. Click Mouse.


    4. Click the Dell Touchpad tab.
      Note: When the Dell Touchpad tab is not listed, it means the utility is not installed. Refer to Dell Knowledge Base article Drivers and Downloads FAQs, for more information on downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard & Input Devices.


    5. Touch or click the picture of the touchpad.


    6. Move the slider under Pointer Speed to adjust the cursor speed to the desired level.


    7. Touch or click Save.


  4. Turn off the computer.


  5. Unplug any devices, including the following:
    • Speakers.
    • Printers.
    • Scanners.
    • Other USB devices even a external keyboard.
    • USB flash drive or other external storage devices.


  6. Turn the computer back on and retest the cursor movement.
    • When the cursor does work correctly, attach one external device at a time and test the cursor movement to see which one may have caused the issue.


  7. When the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article Resolve Hardware Issues Using ePSA or PSA Diagnostics and Guide to Error Codes.
    Notes:
    • The test will determine if the touchpad is detected at a hardware level below the Operating System (OS). When it is detected, it means the OS or installed software is preventing the touchpad from working. You can use a restore point to return the OS to a previous state when the touchpad worked (in Windows 10 it is called refreshing the OS). If that does not work you may need to reinstall your OS. For more information, refer to Dell Knowledge Base article How To Restore or Reinstall Microsoft Windows on a Dell Computer.
    • When an error is reported during the test, write down the error and the validation code as seen. Then on another internet device, browse to the SupportAssist Pre-Boot System Performance Check page to submit the issue.

There may be times where the functions of the touchpad buttons have accidently been changed, or you want to change them.

Click on the tab that matches the Operating System (OS) installed on your computer and perform the steps within that section to change the settings.

  1. In the search box, type Touchpad.


  2. Touch or click Mouse & touchpad settings (System settings).


  3. Under Select your primary button, use the drop down menu to select whether you want the Left or the Right button to be the primary button (the one that selects items).

  1. Press and hold the Windows (Windows Button) key, and then press the q key.


  2. In the search box, type Touchpad.


  3. Touch or click Mouse & touchpad settings.


  4. Under Select your primary button, use the drop down menu to select whether you want the Left or the Right button to be the primary button (the one that selects items).

  1. Press the Windows (Windows Button) key.


  2. In the search box, type Touchpad.


  3. Touch or click Dell Touchpad.
    Note: When the Dell Touchpad is not listed, it means the utility is not installed. Refer to Dell Knowledge Base article Drivers and Downloads FAQs, for more information on downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard & Input Devices.


  4. Touch or click Buttons.


  5. Using the drop down menus under Left Button and Right Button select what you want the Left and Right buttons to do when pressed.
    Note: the typical settings is Click for the Left button and Shortcut Menu for the Right button.


  6. Touch or click Save.

  1. Click Start.


  2. In the search box, type Mouse.


  3. Click Mouse.


  4. Click the Dell Touchpad tab.
    Note: When the Dell Touchpad tab is not listed, it means the utility is not installed. Refer to Dell Knowledge Base article Drivers and Downloads FAQs, for more information on downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard & Input Devices.


  5. Touch or click the picture of the touchpad.


  6. Click Button Settings.


  7. Using the drop down menus under Left Button and Right Button select what you want the Left and Right buttons to do when pressed.
    Note: the typical settings is Click for the Left button and Shortcut Menu for the Right button.


  8. After changing the options click OK.

For information on how to how to Disable or Enable the Notebook Touchpad on your computer, refer to Dell Knowledge Base article How to Disable or Enable the Notebook Touchpad.

The following videos are for Windows 7 and is in English only.


(FAQ About Dell Touchpads)

(How to Check If Dell Touchpad Drivers are Installed)



Article ID: SLN305031

Last Date Modified: 02/20/2017 11:32 AM


Rate this article

Accurate
Useful
Easy to understand
Was this article helpful?
Yes No
Send us feedback
Feedback shows invalid character, not accepted special characters are <> () &#92;
Sorry, our feedback system is currently down. Please try again later.

Thank you. Your feedback has been sent.