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024-914, 024-910, 024- 911, 024-360 Error on Dell™ 2130cn Laser Printer


Article Summary: This article provides information on "024-914, 024-910, 024- 911, 024-360 Error on Dell™ 2130cn Laser Printer".


Table of Contents:
  1. 024-914, 024-910, 024- 911, 024-360 Error on Dell™ 2130cn Laser Printer

Issue 1.


024-914, 024-910, 024- 911, 024-360 Error on Dell™ 2130cn Laser Printer


1. Turn the printer off.

2. Wait 10 seconds.

3. Turn the printer on.

4. Determine if the issue still occurs.

5. Determine the paper specifications that were used.

-> Refer to the online
User's Guide for more information which paper type is compatible with 250-Sheet Tray.

6. Cancel all jobs in the Print Queue.

7. Set the paper size to Auto on the operator panel..


For Tray 1:

-> With the printer in a Ready to Print state, press the Menu button.

-> Press the down arrow button to scroll to Tray Settings, then press the select button.

-> Press the down arrow button to scroll to Tray 1, then press the select button.

-> Press the down arrow button to scroll to Paper Size, then press the select button.

-> Press the down arrow button to change the value to Auto, then press the select button. (An asterisk * appears next to Auto.)

-> Restart the printer for the settings to take effect.



For SSF (Single Sheet Feeder):

-> With the printer in a Ready to Print state, press the Menu button.

-> Press the down arrow button to scroll to Tray Settings, then press the select button.

-> Press the down arrow button to scroll to MPF, then press the select button.

-> Press the down arrow button to scroll to Driver Specified, then press the select button.

-> Restart the printer for the settings to take effect.


8. Adjust the Paper Guides and feed paper into the Single Sheet Feeder (SSF).



9. Print a Windows Test Page

Refer to article
Printing a Windows Test Page using Windows XP, Vista or Windows 7.

10. If the problem still persists, please download the latest Firmware.

See article:
Updating the firmware using The Firmware Utility on a Dell Laser Printer


11. If you have followed all of the above steps and the issue persists, please call Dell Technical Support.

Click the button below to Tweet feedback or request assistance on anything in the above article.




Article ID: SLN143143

Last Date Modified: 01/18/2017 10:17 AM


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