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Error 2131 When Attempting to Burn CDs Using iTunes - KB Article - 338814




Error Code 2131 When Burning CDs Using iTunes

You may encounter the error "Itunes was unable to create CD due to an unknown error. Code 2131" when attempting to burn CDs using the iTunes program.

The error only occurs when the computer is equipped with a TSST 8x DVD+/-RW drive. The drive is able to burn CDs in all other applications, such as Roxio and Windows native CD burning features.

This is caused by a firmware issue. A firmware update for the TSST drive will resolve this issue.



Download and Install the Latest Optical Drive Firmware Update, If Available

Check Dell Support for firmware updates regarding the drive in question. If a new update is available for your CD/DVD drive, then download and install the update.

Note:

Not all optical drives have firmware updates available. If there is no firmware update available, please continue troubleshooting normally..

  1. Browse to Dell Support.

  2. Click Drivers and Downloads under the Option 1: Most Popular Selections section.

  3. Input the Service Tag or Product Type and Product Model.

  4. Select your Operating System and Language and click Find Downloads.

  5. Select CD/DVD to expand your choice list.

  6. Click the name of your CD drive.

    Note:

    It is not necessary to download and install firmware that does not address the issue you are seeing. Make sure to read the release notes found below the firmware download link to find out if the update addresses the problem you are seeing.

  7. Click Download Now in the File Name section.

  8. Click Save.

  9. Click Open when the download completes.

  10. Click Continue and then click OK.

  11. When the Folder does not exist. Do you want to create it? window appears, click Yes.

    Note:

    When the message appears asking to overwrite the folder, click the Yes to All button.

To install the firmware update, perform the following steps:

  1. Locate the file you downloaded.

  2. Double-click the file to open it.

  3. Follow the onscreen instructions to create the bootable floppy disk that is used to update the firmware on your CD drive.



 
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN37264

Last Date Modified: 04/05/2016 03:21 PM


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