If you encounter problems with your computer hanging on certain functions or freezing and becoming unresponsive, see the following methods for fixing your issue.
Method 1: Run the Startup Repair.
If you are running Windows Vista or newer, your computer has a program installed called Startup Repair. Startup Repair is a recovery tool that automatically fixes some problems that might stop Windows from starting.
If Startup Repair doesn't start on its own
Remove any CDs, DVDs or other disks from the computer and restart using the computer's power button.
Press and holdF8as your computer restarts. Press F8 before the Windows logo appears or restart your computer and try again.
On the Advanced Boot Options screen, highlightRepair your computerand pressEnter.
Select a keyboard layout and clickNext.
On the System Recovery Options menu, clickStartup Repair.
If repairs aren't successful Windows will display any problems, it has identified.
Note:If theRepair your computeroption isn't listed, your computer either doesn't include preinstalled recovery options or your network administrator has disabled them.
Method 2: Run a hard drive diagnostic.
A PSA diagnostic can tell you if your computer is experiencing certain hardware problems. These problems could include out-of-date hardware drivers or a need for Basic Input/Output System (BIOS) updates. For help, seeHow to run and read a hard drive diagnostic.
Method 3: Run the System File Checker.
Log on to an account that has administrator rights. You must have admin rights to run the System File Checker.
Click theStartbutton. For Windows XP, clickStart, thenRunand skip to step4.
ClickAll Programs, clickAccessories, right-clickCommand Promptand clickRun as administrator.
At the command prompt, typesfc /scannowand pressEnter. Be sure to type a space between sfc and /scannow
The Command Prompt will display the messageWindows Resources Protection did not find any integrity violationsif there is no problem with your system.
The Command Prompt will display the messageWindows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.log *windir*\logs\CBS\CBS.logif there was a problem with your system and repairs were made.
Note:The System File Checker may need to be run three or more times to identify an issue and fix it completely. This operation must be repeated because some items need to be fixed in order such as a boot sector before a Windows boot file.
Method 4: Update the drivers and BIOS
Outdated device drivers or BIOS settings can cause computers to lockup or hang. Try updating each of your drivers individually and then retest the computer.
Use theCategorydrop-down menu under theRefine your resultsfilter to find your drivers and install them in the following order.
Method 5: Update Windows
Make sure that you are running the most recent version of your Windows OS by running the Windows Update.
If updates are available, they will be listed in the program window.
If your copy of Windows is up to date, it will read No Important Updates Available.
For Windows Vista
Typeupdatein the Start Search box and clickWindows Updatein Programs list.
ClickCheck for updatesin the upper left corner of the window.
ClickView available updates.
Select the updates you want to install from the list provided, then clickInstall.
Method 6: Uninstall, reinstall, repair and update software
Sometimes conflicts between software can result in problems with Windows running properly. If your computer is only freezing or hanging when using a particular program, you can attempt to repair that program or uninstall the program completely and then reinstall it.
To uninstall or repair a program
ClickControl Panelfrom the right-hand column of your start menu.
ClickUninstall a Program(Add or Remove Programson Windows XP).
Choose the program you want to remove or repair from the list.
If the program can be repaired, the Repair option will be listed at the top of the list. ClickRepairto fix any problems with the program.
If Repair isn't listed, or you want to uninstall the program completely, clickUninstall.
Note:Most programs can also be uninstalled by using the program's uninstall feature in the program folder. To reinstall a program
Insert the software disc into your computer or download the program from the internet or a network location.
Run the installation program.
From a disc:wait for the installation to autorun, then follow the on-screen prompts. If the disc doesn't autorun, open the disc folder and double-click the installation program.
From the internet:clickOpenorRunto install immediately. To install later clickSave, then double-click the installation program from the Downloads folder to run it later.
From a network:Open Get Programs by clickingStart, thenControl Panel,ProgramsandGet Programs. Select the program from a list and clickInstall.
Visit the software vendor's website and install any updates to the application.
Method 7: Check for multiple anti-virus programs
Running more than one anti-virus program may cause your system to lockup. You may have installed an anti-virus program without realizing that one came preloaded on your computer, or you installed new software without completely removing the existing anti-virus program.
To fix anti-virus conflicts
Make sure that any anti-virus software on your computer has been uninstalled (see the steps To uninstall a program above). This includes anti-virus programs that came preloaded.
Choose only one anti-virus program and reinstall it.
Do not install any other anti-virus software without first removing the existing software.
Note:Anti-spyware software packages that do not include an anti-virus (AV) application do not cause conflicts and do not need to be removed.
The system restore feature allows you to reverse any changes you might have made to your computer recently, and return it to an earlier restore point. For more information on using the system restore, seeHow to perform a system restore for Windows 7.
From a disc You may also reinstall the OS manually from a disc, then reinstall drivers, configure the OS and install any other necessary updates. Refer for instructions to manually reinstall your operating system in Win 8.1, Win 8, Win 7, Win Vista and Win XP
Article ID: SLN101572
Last Date Modified: 03/18/2014 12:00 AM
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