Knowledge Base

3110cn Print Quality, Streaks, Deletions, Background, Ghosting, Faint Image, Skew Issues


Print Quality problem on Dell 3110cn Laser Printer

Make sure the power source is a dedicated wall outlet.
Verify the print media used is compatible with the laser printer.
Reset the NVRAM.
To reset the NVRAM, perform the following steps:

  1. Press the Menu button.
  2. Press the down button until Admin Menu appears, and then press the (Select) button.
  3. Press the down button until Maintenance appears, and then press the (Select) button.
  4. Press the down button until Reset Default appears, and then press the (Select) button.
    Are you sure? appears.
  5. Press the (Select) button.
    Initializing and Restart Printer appears.
  6. Power off the printer and power back on.

Print a Contamination Check Report:

  1. Turn off printer using switch on the back
  2. Hold down the up and down buttons and turn unit on while still holding them down
  3. When the LCD says "Diagnosing", you can let go.
  4. Panel will say "Customer Mode and ESS Diag"
  5. Press the (down arrow) button until Test Print appears and press the (check mark) button
  6. Press the (down arrow) button until ContaminationChk appears and press the (check mark) button twice.
  7. The LCD displays Busy while the 3110cn prints the ContaminationChk pages

Identify the Print Quality Issue On the printer:

Image Skew

  1. Open and Close the Front Cover
  2. Remove and Reseat the Belt Unit / Transfer Belt
  3. Reseat the four toner cartridges on the Dell™ 3110cn printer.
  4. Check the Paper Tray for Signs of Damage
    1. If the paper tray is damaged, Contact Technical Support.
    2. If the paper tray is not damaged,
      1. Determine if the Multipurpose Feeder (MPF) Is Being Used to Print< >MPF is being used to print.Contact Technical Support.MPF is NOT being used to print.
        1. Determine if the Duplexer is being used.< >Duplexer is being usedReseat the duplexer (test)If the error persists, Contact Technical Support.Duplexer is not being used.
          1. Remove and reseat the paper tray (test)
          2. If the error persists, Contact Technical Support.

Horizontal deletions

  1. Using the Contamination report you printed earlier, see if the deletions are on all the pages or just one color.< >Deletions on black test page only.Reseat the Black toner cartridgeReplace the Black toner cartridgeDeletions on yellow test page only.Reseat the yellow toner cartridgeReplace the yellow toner cartridgeDeletions on magenta test page only.Reseat the magenta toner cartridgeReplace the magenta toner cartridgeDeletions on cyan test page only.Reseat the cyan toner cartridgeReplace the cyan toner cartridge
  2. Deletions on multiple test pages.
    1. Remove and reseat the Transfer Belt / inspect for damage.
      1. If the error persists, Contact Technical Support.

Random deletions

  1. Using the Contamination report you printed earlier, see if the deletions are on all the pages or just one color.< >Deletions on black test page only.Reseat the Black toner cartridgeReplace the Black toner cartridgeDeletions on yellow test page only.Reseat the yellow toner cartridgeReplace the yellow toner cartridgeDeletions on magenta test page only.Reseat the magenta toner cartridgeReplace the magenta toner cartridgeDeletions on cyan test page only.Reseat the cyan toner cartridgeReplace the cyan toner cartridge
  2. Deletions on multiple test pages.
    1. Remove and reseat the Transfer Belt / inspect for damage.
      1. If the error persists, Contact Technical Support.

Random or regular spots or dots

  1. Using the Contamination report you printed earlier, see if the defects are on all the pages or just one color.< >Defects on black test page only.Reseat the Black toner cartridgeReplace the Black toner cartridgeDefects on yellow test page only.Reseat the yellow toner cartridgeReplace the yellow toner cartridgeDefects on magenta test page only.Reseat the magenta toner cartridgeReplace the magenta toner cartridgeDefects on cyan test page only.Reseat the cyan toner cartridgeReplace the cyan toner cartridge
  2. Defects on multiple test pages.
    1. Remove and reseat the Transfer Belt / inspect for damage.
      1. If the error persists, Contact Technical Support.

Vertical streaks

  1. Using the Contamination report you printed earlier, see if the defects are on all the pages or just one color.< >Defects on black test page only or black streaks on each page.Reseat the Black toner cartridgeReplace the Black toner cartridgeDefects on yellow test page only or yellow streaks on each page.Reseat the yellow toner cartridgeReplace the yellow toner cartridgeDefects on magenta test page only or magenta streaks on each page.Reseat the magenta toner cartridgeReplace the magenta toner cartridgeDefects on cyan test page only or cyan streaks on each page.Reseat the cyan toner cartridgeReplace the cyan toner cartridge
  2. Defects on multiple test pages.
    1. Reseat the four toner cartridges and look for drum surface damage.
      1. Toner drums do not appear damaged
        1. Remove and reseat the Transfer Belt / inspect for damage.
          1. If the error persists, Contact Technical Support.
      2. Black drum appears to be damaged, Contact Technical Support.
      3. Yellow drum appears to be damaged, Contact Technical Support.
      4. Magenta drum appears to be damaged, Contact Technical Support.
      5. Cyan drum appears to be damaged, Contact Technical Support.

The entire printout is consistently faint

To run diagnostics on the toner dispense motors, perform the following steps:

  1. Remove and Reseat the Belt Unit / Transfer Belt
  2. Reseat the four toner cartridges on the Dell™ 3110cn.
  3. Run diagnostics on the toner dispense motors on the Dell™ 3110cn printer.
    1. Power off the printer.
    2. Close all printer covers and doors.
    3. Hold down the up and down buttons on the printer and power the printer on.
    4. Release your fingers from the keys when the message Diagnosing... appears.
      Customer Mode and ESS Diag are displayed.
    5. Press the check button to select ESS Diag.
    6. Press the down button until IOT Diag appears and press the check button.
      On the LCD, Digital Input appears.
    7. Press the down button until Digital Output appears and press the check button. (Yellow=DO-21, Magenta=DO-23, Cyan=DO-25, Black=DO-27)
    8. Press the down button until DO-21 READY appears and press the check button.
      On the LCD, DO-21 EXEC appears and the motor noise should be heard with no grinding noise.
    9. Press the Cancel button to stop the test.
      On the LCD, DO-21 READY appears. Press up or down to select the remaining toner motor diags and repeat steps 8-9.
    10. Press the Menu button.
    11. Power the printer off and then back on.
  4. IF, any one diagnostic fails, replace that color toner cartridge.
  5. IF the error persists, Contact Technical Support.

Horizontal streaks

  1. Using the Contamination report you printed earlier, see if the defects are on all the pages or just one color.< >Defects on black test page only.Reseat the Black toner cartridgeReplace the Black toner cartridgeDefects on yellow test page only.Reseat the yellow toner cartridgeReplace the yellow toner cartridgeDefects on magenta test page only.Reseat the magenta toner cartridgeReplace the magenta toner cartridgeDefects on cyan test page only.Reseat the cyan toner cartridgeReplace the cyan toner cartridge
  2. Defects on multiple test pages.
    1. Remove and reseat the Transfer Belt / inspect for damage.
      1. If the error persists, Contact Technical Support.

The page is completely blank and there is no toner on the page

  1. Remove and Reseat the Belt Unit / Transfer Belt
  2. Reseat the four toner cartridges on the Dell™ 3110cn printer.
  3. Run diagnostics on the toner dispense motors on the Dell™ 3110cn printer.
    1. To run diagnostics on the toner dispense motors, perform the following steps:
      1. Power off the printer.
      2. Close all printer covers and doors.
      3. Hold down the up and down buttons on the printer and power the printer on.
      4. Release your fingers from the keys when the message Diagnosing... appears.
        Customer Mode and ESS Diag are displayed.
      5. Press the check button to select ESS Diag.
      6. Press the down button until IOT Diag appears and press the check button.
        On the LCD, Digital Input appears.
      7. Press the down button until Digital Output appears and press the check button. (Yellow=DO-21, Magenta=DO-23, Cyan=DO-25, Black=DO-27)
      8. Press the down button until DO-21 READY appears and press the check button.
        On the LCD, DO-21 EXEC appears and the motor noise should be heard with no grinding noise.
      9. Press the Cancel button to stop the test.
        On the LCD, DO-21 READY appears. Press up or down to select the remaining toner motor diags and repeat steps 8-9.
      10. Press the Menu button.
      11. Power the printer off and then back on.
    2. IF, any one diagnostic fails, replace that color toner cartridge.
    3. If the error persists, Contact Technical Support.

Background (Fog/Grey Hue)

  1. Reseat all four toner cartridges.
  2. Download and update the latest firmware for the printer.
  3. Remove and reseat the Transfer Belt / inspect for damage and excess toner.
    1. Transfer belt is damaged, Contact Technical Support.
    2. Transfer Belt is NOT damaged
      1. Print 10 blank pages from Notepad.
      2. Determine the background color.< >The background color is magenta or light pinkSwap the toner with a known good tonerIf, the defect is gone, replace the toner.If the error persists, Contact Technical Support.The background color is yellow or pale yellowSwap the toner with a known good tonerIf, the defect is gone, replace the toner.If the error persists, Contact Technical Support.The background color is cyan or light blueSwap the toner with a known good tonerIf, the defect is gone, replace the toner.If the error persists, Contact Technical Support.The background color is black or greySwap the toner with a known good tonerIf, the defect is gone, replace the toner.If the error persists, Contact Technical Support.The background color is a mixture of colors, Contact Technical Support.

Image is not completely fused to the paper

  1. Try a different piece of paper in the printer.
  2. Reseat the fuser.
  3. If the error persists, Contact Technical Support.

The page is all black

  1. Remove and Reseat the Belt Unit / Transfer Belt
  2. Reseat the four toner cartridges on the Dell™ 3110cn printer.
  3. Using the Contamination report you printed earlier, see if the defects are on all the pages or just one color.< >Defects on black test page only or black streaks on each page.Reseat the Black toner cartridgeReplace the Black toner cartridgeIf the error persists, Contact Technical Support.Defects on yellow test page only or yellow streaks on each page.Reseat the yellow toner cartridgeReplace the yellow toner cartridgeIf the error persists, Contact Technical Support.Defects on magenta test page only or magenta streaks on each page.Reseat the magenta toner cartridgeReplace the magenta toner cartridgeIf the error persists, Contact Technical Support.Defects on cyan test page only or cyan streaks on each page.Reseat the cyan toner cartridgeReplace the cyan toner cartridgeIf the error persists, Contact Technical Support.
  4. Defects on multiple test pages.
    1. Replace Fuser
    2. If the error persists, Contact Technical Support.

Vertical deletions

  1. Using the Contamination report you printed earlier, see if the deletions are on all the pages or just one color.< >Deletions on black test page only.Reseat the Black toner cartridgeReplace the Black toner cartridgeDeletions on yellow test page only.Reseat the yellow toner cartridgeReplace the yellow toner cartridgeDeletions on magenta test page only.Reseat the magenta toner cartridgeReplace the magenta toner cartridgeDeletions on cyan test page only.Reseat the cyan toner cartridgeReplace the cyan toner cartridge
  2. Deletions on multiple test pages.
    1. Remove and reseat the Transfer Belt / inspect for damage.
      1. If transfer belt is damaged or the error persists, Contact Technical Support.

The page comes out of the printer wrinkled, folded, or torn

Due to physical design limitations of this type of printer, some wrinkling of envelope printing may occur. This wrinkling is usually limited to the edges of the envelope and away from the address area, but can occur over the entire surface of the envelope. The amount of wrinkling varies with envelope paper types and envelope sizes.
The printer is working as designed.

  1. Envelopes are being printed.
    1. Wrinkling Is Limited To the Edges Of the Envelope
  2. Envelopes are NOT being printed.
  3. Reseat the Transfer belt and the fuser.
  4. Verify the printer is on flat level surface.
  5. Set the paper size to Auto in the Operator Panel.
    1. Press the Menu button.
    2. Press the down arrow button to scroll to Tray Settings, then press the select button.
    3. Press the down arrow button to scroll to the desired tray (Tray 1, Tray 2, MPF), then press the select button.
    4. Press the down arrow button to scroll to Paper Size, then press the select button.
    5. Press the down arrow button to scroll to Auto, then press the select button. (The default paper size should be Auto and is denoted with an asterisk *.)
    6. To quit setting new values, press the Cancel button.
  6. Determine from which tray the paper is being fed.
  7. The page is being fed from the Manual paper Feed (MPF)
  8. Adjust the paper guide with on the MPD
  9. Clean the Feeder Assembly Freed Roller
  10. If the error persists, Contact Technical Support.
  11. Adjust the Length and Width paper tray guides.
  12. Clean the Feeder Assembly Freed Roller
  13. Determine if the paper tray is easily removed, Contact Technical Support with the results.
  14. Adjust the Length and Width paper tray guides.
  15. Clean the Feeder Assembly Freed Roller
  16. Determine if the paper tray is easily removed, Contact Technical Support with the results.y
  17. Determine if the duplexer is being used.< >Duplexer being usedReseat the duplexerIf the error persists, Contact Technical Support.Duplexer NOT being used
    1. Contact Technical Support.
  • The page is being fed from Tray 1
  • The page is being fed from Tray 2
  • The page is being fed from any tray

The colored pixels that make up the image are not aligned (Color Registration)

Caution:
After printing the color registration chart, do not turn off the printer until the motor has stopped running.
Determining values:
The registration chart is printed in landscape format, where the color alignment is vertical, so this adjustment can only impact horizontal color positioning (when the portrait is printed) or vertical positioning (when the landscape is printed).
For each color, there is separate column of alignments. The actual alignment is determined by the colored-line position toward black lines. Write down the number where the colored line creates a continual direct line with the black lines. For more information, refer to the printed color registration chart.
If any of the colors noted contained a number other than 0, adjust the alignment:
Run diagnostics on the registration clutch on the Dell™ 3110cn printer.
To run diagnostics on the registration clutch, perform the following steps:

  1. Reseat the Transfer belt and all four toner cartridges.
  2. Print a test page to verify defect.< >Test page have colors that are NOT misplaced horizontally.Run diagnostics on the registration clutch on the Dell™ 3110cn printer. To run diagnostics on the registration clutch, perform the following steps:Power off the printer.Close all printer covers and doors.Hold down the up and down buttons on the printer and power the printer on.Release your fingers from the keys when the message Diagnosing... appears.
    Customer Mode and ESS Diag are displayed.Press the check button to select ESS Diag.Press the down button until IOT Diag appears and press the check button.
    On the LCD, Digital Input appears.Press the down button until Digital Output appears and press the check button.Press the up button until DO-29 READY appears and press the check button.
    On the LCD, DO-29 EXEC appears and the motor noise should be heard with no grinding sound.Press the Cancel button to stop the test.
    On the LCD, DO-29 READY appears.Press the Menu button.Power the printer off and then back on.If the error persists, Contact Technical Support.Test page have colors that are misplaced horizontally onlyAdjust Color RegistrationPrint the color registration chart:Press Menu button on the printer.Press the button until Admin Menu appears, and then press the button.Press the button until Maintenance appears, and then press the button.Press the button until Color Reg Adj appears, and then press the button.Press the button until ColorRegi Chart appears, and then press the button.Press Menu on the printer.Press the button until Admin Menu appears, and then press the button.Press the button until Maintenance appears, and then press the button.Press the button until Color Reg Adj appears, and then press the button.Press the button until Enter number appears, and then press the button.Press the or button until the needed value is reached, and then press the button to move to the next color.Repeat step 6 until all three colors are populated with numbers that were written down from the registration chart, and then press the button.Print the next registration chart with new values.This process can be repeated until all colors Y (Yellow), M (Magenta), and C (Cyan) are correctly aligned to 0.Power off the printer.
  3. Close all printer covers and doors.
  4. Hold down the up and down buttons on the printer and power the printer on.
  5. Release your fingers from the keys when the message Diagnosing... appears.
    Customer Mode and ESS Diag are displayed.
  6. Press the check button to select ESS Diag.
  7. Press the down button until IOT Diag appears and press the check button.
    On the LCD, Digital Input appears.
  8. Press the down button until Digital Output appears and press the check button.
  9. Press the up button until DO-29 READY appears and press the check button.
    On the LCD, DO-29 EXEC appears and the motor noise should be heard with no grinding sound.
  10. Press the Cancel button to stop the test.
    On the LCD, DO-29 READY appears.
  11. Press the Menu button.
  12. Power the printer off and then back on.
    1. If the error persists, Contact Technical Support.

Ghosting image

  1. Print 10 blank pages from Notepad
  2. Reseat the transfer belt, all four toners, and the fuser
  3. If the error persists, Contact Technical Support.




Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN114815

Last Date Modified: 08/05/2014 04:51 AM


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