Knowledge Base

Drivers and Downloads FAQs


Dell Drivers & Downloads website allows you to download device drivers, firmware and some software applications for your Dell PCs, tablets, mobile devices, printers, monitors, projectors, servers, storage & networking devices etc,.

Microsoft Windows comes with device drivers for many hardware devices such as keyboards, mice, monitors, printers, video cards, network cards ,etc. A device driver is a software that a hardware device uses to work efficiently with your PC. Microsoft Windows can download a device driver automatically through Windows update or you can install the updated drivers yourself by downloading the device driver from the device manufacturers website. Dell recommends that you download the device drivers for your Dell PC, printer, tablet and other Dell devices from Dell Drivers & Downloads website.

Warning: Downloading and installing device drivers or software from unknown sources may cause the device not to work correctly, cause your PC to crash or not boot into the operating system or sometimes even infect your PC with malicious software.

Click to expand the sections below for more information.



General information

A driver is a piece of software that allows Microsoft Windows (or another operating system) to communicate with the hardware devices in your PC. Devices such as video cards, sound cards, and modems all require drivers to function correctly within Windows. Sometimes, Windows includes drivers for most devices, but device specific drivers may need to be downloaded and installed separately.

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Device Manager is a control panel applet in Microsoft Windows operating system. It allows users to view and control the status of hardware attached to the PC. Device manager is also an important troubleshooting tool which will help you troubleshoot issues with hardware devices. It displays all the hardware devices installed in your PC and allows you to manage the drivers, view devices which are not functioning and disable specific devices (if required).

In device manager, for each device you can:

  1. Install the device driver.
  2. Enable or disable the hardware device.
  3. Check to see if the hardware device is working properly.
  4. View technical properties of the hardware device.

By default, the device manager displays a list of the installed hardware devices which are sorted by category. You can expand these categories to view which specific hardware component is installed in your PC.

Note: Some hardware devices may not appear in this list by default. To view all the devices installed in your PC, open Windows Device Manager, click the View menu and then select Show hidden devices.

Manage device drivers

A device’s properties window contains information and settings that are specific to that type of hardware. The settings that matter most for troubleshooting are the driver settings. After right-clicking a device, select Properties and click the Driver tab. You will find information about the currently installed driver.

  • Driver Details: View details about the exact location of the driver files being used by the device on your PC.
  • Update Driver: Install an updated driver. Windows allows you to search online for an updated driver or manually choose a driver that has been downloaded to your PC, just as you can when installing devices normally. Searching for an updated driver may help if the driver is old and outdated. If you want to manually choose a custom, downloaded driver for a device, you can do it from here.
  • Roll Back Driver: Revert to the driver the device was previously using. If you have updated the driver to a new version and the hardware is not working quite right, you should consider downgrading the driver to the previous version. You may download the old driver and manually install it, but this button provides a quick way to downgrade your driver to the previous version. If this button is grayed out, the driver has not been updated, so there is no previous driver to roll back to.
  • Disable: Disable the device, preventing it from working in Windows until you re-enable it.
  • Uninstall: Uninstall the drivers associated with the device from your PC. Note that this may not remove all driver files, uninstall the device drivers from Programs and Features (previously known as Add/Remove Programs) in Windows Control Panel. Once the device driver has been uninstalled, ensure to reboot your PC.
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Dell System Detect (DSD) is an application that runs on your Windows-based PC or tablet with your permission and interacts with Dell Support website so that we can provide a better and more personalized support experience.

The three main actions that you can take on Dell Support website that use Dell System Detect (DSD) application are:

  1. Detect product - Identify the Service Tag or Express Service Code of your Dell product.
  2. Detect drivers - Scan the existing device drivers and present a list of available driver updates.
  3. Run diagnostics - DSD helps invoke Dell SupportAssist, a diagnostic tool to run a hardware diagnostic test.

For more information, refer to the Dell knowledge-base article Dell System Detect: Common Questions.

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System Analysis/Detect Drivers on the Dell Drivers & Downloads website will automatically detect your Dell PC's Service Tag and system configuration. Dell will automatically detect and display your current system configuration details and Service Tag, enabling us to:

  • Determine whether or not your PC is still covered under warranty.
  • Know what software is currently installed on your PC.
  • Find compatible drivers and utilities for your Dell product.
  • Provide you with relevant articles and self-help topics.
  • Collect software usage data.

For more information, refer to the Dell knowledge-base article Drivers by System Analysis or Detect Drivers.

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Dell Download Manager is a tool that has been developed by Dell to speed up and enhance the process of downloading device drivers to your PC. Dell Download Manager offers a fast, more efficient method of downloading files as well as offering the ability to pause and resume your downloads along with downloading multiple files by adding them to a queue.

For more information, refer to the Dell knowledge-base article FAQs - Dell Download Manager

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Dell Update or Dell Update Package (DUP) is a software that automates the installation of driver and application updates specific for your device. Dell Update software is supported on Inspiron, Vostro, XPS and Alienware PCs running Microsoft Windows 7, Windows 8.1, and Windows 10. This application is needed in order to receive driver and application updates. Drivers and applications updates may help in the following areas:

  • Performance improvements
  • Expand compatibility
  • Fix Minor issues
Note: You must log in as a user with administrator privileges to apply updates using Dell Update.

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Dell Command | Update is installed as a standalone application on a business client supported platform to provide a Windows update experience for systems software released by Dell. This application is installed locally on the target systems and simplifies BIOS, firmware, drivers, and application update experience on Dell Client Hardware. This application can also be used to install drivers after the Operating System and network drivers are installed based on the system identity.

Dell Command | Update is designed to allow users to specify their update preferences and apply updates based on the criticality. Alternatively, you can use the scheduling option to keep your PCs up-to-date with the latest systems software released by Dell.

Supported Dell PCs:

  • Dell OptiPlex
  • Dell Latitude
  • Dell Precision
  • Dell XPS
Note: You must log in as a user with administrator privileges to apply updates using Dell Command | Update.

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Device drivers are categorized into different sections on Dell Drivers & Downloads website. It allows you to easily identify and download a specific type of driver based on functionality of the device. The categories of drivers varies between different Dell products. Some of the generic categories are:

Applications

Applications category lists software downloads that Dell is providing for use with your Dell PC, including but not limited to:

  • Dell Quickset utility
  • Dell Webcam Manager
  • Fingerprint Reader application
  • Dell Digital Delivery
  • Dell Update
  • Dell Help & Support

Other factory installed softwares or digital purchases may be available at one of the following locations:

  • Dell Digital Delivery - Provides an easy and new way to buy software when you purchase a PC. You can automatically download and install available software titles on select systems. All it takes is an internet connection and a few minutes — so you can enjoy the customization Dell stands for, without the wait, and get right back to work. For more information, refer to the Dell knowledge-base article My Dell Downloads & My Locker - Frequently Asked Questions.
  • My Dell Downloads - Contains certain software titles that were factory-installed on your Dell PC at the time of purchase. It allows you to access and download these software titles to your hard drive. You can choose to reinstall a title or create a backup copy on an external storage device (for example, a DVD or a USB Key). For more information, refer to the Dell knowledge-base article How do I use Dell Digital Delivery?.

Audio

Audio category lists device drivers for the audio/sound card in your Dell PC. Audio drivers increase or enable functionality for sound by enabling the speaker ports to transmit sound. Installing the audio drivers can typically fix no sound or even sound quality issues.


BIOS

BIOS category lists System BIOS flash utilities that allows you to update the System BIOS firmware of your Dell PC. The acronym BIOS stands for Basic Input/Output System which controls and activates most hardware components of a PC. When the PC is first started, the BIOS activates all the hardware components required by the PC to boot into an Operating System including but not limited to:

  • Chipset
  • Processor
  • System Memory (RAM)
  • Hard Disk Drive
  • Graphics card
  • Keyboard & Mouse

For more information about BIOS, browse to the Dell knowledge-base article What is BIOS and how do I download and install the latest BIOS.


Chipset

The chipset category lists the chipset drivers required for your Dell PC. Before installing the other device drivers, it is essential to install the Chipset drivers first.
Chipset is a collection of multiple integrated circuits designed to perform one or more related functions on the motherboard. Chipsets are specially designed to work with a specific type of central processing unit (CPU) or processor.


Modem/Communications

The modem/communications category contains drivers and utilities for internal or external 56k dial-up modems, mobile broadband cards, and in some rare cases drivers for bluetooth cards.


Mouse, Keyboard and Input Devices

The mouse, keyboard and input devices category contains drivers for touchpad, integrated webcam, mice and keyboard.

Note: CD, DVD, Blu-ray drives, mice and keyboard drivers are usually pre-installed with the operating system.
Webcam drivers are pre-installed with Microsoft Windows 8, 8.1 or Windows 10 operating systems.

Network

The network category contains drivers for ethernet (wired), Wi-Fi (wireless) and bluetooth cards.

In order to recognize these devices and perform optimally, the operating system requires the network drivers to be installed.

Note: Before installing the drivers, determine which ethernet, Wi-Fi or bluetooth card is configured with your PC. Refer to the How do I Determine the Components in my PC? section of this article.

Removable storage

This section contains firmware upgrades for CD, DVD or Blu-ray drives. The firmware for CD, DVD or Blu-ray drive increases or expands reading and recording functionality with different types of optical media. It can typically fix reading or recording issues with the optical drive.

Note: Drivers for the CD, DVD or Blu-ray drive is included within the operating system and hence do not require any specific driver to be installed. This section contains only the firmware upgrades for the optical drives (if available only).

Security

This category contains drivers and utilities required for some Dell Latitude laptops. Depending on the system configuration, you may not need to install these drivers.


Serial ATA

This category contains hard disk drive utilities for storage management.


System utilities

Dell System Software is a utility that provides critical updates and patches for the operating system. It is necessary for proper functioning of your Dell PC.

Note: Dell System Software may not be available for all Dell PCs. If Dell System Software is available, ensure to install this driver first, followed by the chipset drivers and then install the other device drivers.

Video

This category contains drivers and utilities for the video/graphics card that is installed on your Dell PC. Video/graphics driver is a program that controls how your video/graphics card works with the rest of your PC: applications you are using, the monitor being used and so on.

Dell recommends that you download and install the video/graphics driver from the Dell Drivers & downloads website.

Refer to the informational videos section in this knowledge-base article for a video guide on how to download and install device drivers from Dell Drivers & Downloads website.

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Device drivers should be updated when you have reinstalled the operating system using either CD, DVD or a USB key or when you are facing any issues like Wi-Fi or other network issues, video/graphics issues or audio/sound issues etc,.
We also recommended that you install or update the device drivers if you have performed a factory reset of your Dell PC using Dell Backup and Recovery or other factory reset methods. This will ensure that you have the latest device drivers installed on your PC and ensure that the devices function optimally.

However, if your PC is working fine and the driver is not listed as an Urgent or Recommended download, there may be no reason to update. Updating drivers unnecessarily can and in some rare cases, create new problems. Review the criticality information listed on the driver download page for more information.

Installing or update device drivers may help with:

  • Increased system performance.
  • Patch security risks.
  • Expanded compatibility.
  • To fix problems.
  • Include additional features.
Note: Dell recommends that you download and install the device drivers from the Dell Drivers & Downloads website. Installing device drivers from a non-Dell website can cause system performance issues, corrupt operating system files, bluescreen errors, unexpected shutdown or infect your PC with malicious software.

Refer to the informational videos section in this knowledge-base article for a video guide on how to download and install device drivers from Dell Drivers & Downloads website.

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Dell factory installed software can be downloaded from:

  • Dell Digital Delivery - Provides an easy and new way to buy software when you purchase a PC. You can automatically download and install available software titles on select systems. All it takes is an internet connection and a few minutes — so you can enjoy the customization Dell stands for, without the wait, and get right back to work. For more information, refer to the Dell knowledge-base article My Dell Downloads & My Locker - Frequently Asked Questions.
  • My Dell Downloads - Contains certain software titles that were factory-installed on your Dell PC at the time of purchase. It allows you to access and download these software titles to your hard drive. You can choose to reinstall a title or create a backup copy on an external storage device (for example, a DVD or a USB Key). For more information, refer to the Dell knowledge-base article How do I use Dell Digital Delivery?.
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How-To's

Dell Drivers & Downloads website can scan your PC and present a list that can be referenced to help you identify what components were installed in the original configuration or current system configuration.

  1. Browse to Dell Drivers & Downloads website.
  2. Identify your Dell product by clicking on Detect Product.
    Follow the on-screen instructions to install the Dell System Detect application. Refer to the Dell knowledge-base article Dell System Detect for more information.
    Alternatively, you can either enter the Service Tag, Express Service Code or Serial number of your Dell product and click Submit.
    Or, select your Dell product manually by clicking on View Products.
  3. Click System Configuration under the product banner.
  4. Click Original configuration or Current configuration tab.
    Note: Dell System Detect application is required to identify the Service Tag or Express Service Code and identify the list of components. Dell System Detect may be installed automatically in the process.
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To check what version of Microsoft Windows is installed on the PC:

  1. Press the Windows logo key + R on the keyboard.
  2. In the Run dialog box, type sysdm.cpl and press the Enter key.
  3. Click the General tab.
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WARNING: Downloading and installing device drivers or software from unknown sources may cause the devices to not work correctly, cause your PC to crash or not boot into the operating system or even harm your PC through malware infections.
  1. Browse to Dell Drivers & Downloads website.
  2. Identify your Dell product by clicking on Detect Product.
    Follow the on-screen instructions to install the Dell Detect application. Refer to the Dell knowledge-base article Dell System Detect for more information.
    Alternatively, you can either enter the Service Tag, Express Service Code or Serial number for your Dell product and click Submit.
    Or, select your Dell product manually by clicking on View Products.
  3. Under Optimize your system with drivers and updates, click the Guide me tab to download and install the device drivers automatically.
    To download the device drivers manually, click the Find it myself tab.
  4. Next to View all available updates, verify if the correct version of Microsoft Windows operating system is listed.
    Click Change OS to select the correct operating system that is currently installed on your Dell PC.
  5. Identify the device driver from the categories listed in the download page. See the Categories of drivers and download section of this article for more information.
  6. Click Download under the driver that you wish to update and save the file. Make a note of the location where the downloaded file is being saved.
  7. Using File Explorer (also known as Windows Explorer), browse to the location where the downloaded file was saved.
  8. Double-click on the .exe driver installation file and follow the on-screen instructions to complete the installation process.
    Some device drivers may require you to reboot the PC to complete the installation process.

Refer to the informational videos section in this knowledge-base article for a video guide on how to download and install device drivers from Dell Drivers & Downloads website.

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  1. Browse to Dell Drivers & Downloads website.
  2. Identify your Dell product by clicking on Detect Product.
    Follow the on-screen instructions to install the Dell Detect application. Refer to the Dell knowledge-base article Dell System Detect for more information.
    Alternatively, you can either enter the Service Tag, Express Service Code or Serial number for your Dell product and click Submit.
    Or, select your Dell product manually by clicking on View Products.
  3. Under Optimize your system with drivers and updates, click the Guide me tab to download and install the device drivers automatically.
    To download the device drivers manually, click the Find it myself tab.
  4. Next to View all available updates, verify if the correct version of Microsoft Windows operating system is listed.
    Click Change OS to select the correct operating system that is currently installed on your Dell PC.
  5. Identify the device driver from the categories listed in the download page. See the Categories of drivers and download section of this article for more information.
  6. Click Add to My Download List under the driver that you wish to download.
  7. Repeat Step 6 until you have selected all the required device drivers.
  8. Click Go to My Download List.
  9. Click Download this list to start the download process. Make a note of the location where the downloaded files are being saved.
  10. Using File Explorer (also known as Windows Explorer), browse to the location where the downloaded file was saved.
  11. Double-click on the .exe driver installation file and follow the on-screen instructions to complete the installation process.
    Some device drivers may require you to reboot the PC to complete the installation process.
Note: You can use the download manager to create an exact copy of your driver files, called an ISO image. The ISO image can be used to create a CD or DVD disc or external USB drive that will contain all the downloaded driver installation files. If you are installing the drivers on the same device where you are downloading, you do not need to create an ISO image and can simply download and install the files.

Refer to the informational videos section in this knowledge-base article for a video guide on how to download and install device drivers from Dell Drivers & Downloads website.

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You may use any working PC to download the device drivers from Dell Drivers & Downloads website.

Once the necessary device drivers are downloaded, you can save the downloaded files to an external USB key, USB hard disk drive or even copy the files to a CD/DVD.

Refer to the informational videos section in this knowledge-base article for a video guide on how to download and install device drivers from Dell Drivers & Downloads website.

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Note: Some devices may work with native device drivers that come pre-installed with the 32-bit operating system. However, 32-bit device drivers may not be available for all Dell PCs. If your Dell PC was pre-installed with 64-bit version of Windows and if you are unable to find 32-bit device drivers, we recommend that you reinstall the 64-bit version of Windows.

To download 32-bit drivers for your Dell PC, follow these steps:

  • Browse to the Dell Drivers & Downloads website.
  • Identify your Dell product by clicking on Detect Product.
    Follow the on-screen instructions to install the Dell Detect application. Refer to the Dell knowledge-base article Dell System Detect for more information.
    Alternatively, you can either enter the Service Tag, Express Service Code or Serial number for your Dell product and click Submit.
    Or, select your Dell product manually by clicking on View Products.
  • Under Optimize your system with drivers and updates, click the Guide me tab to download and install the device drivers automatically.
    To download the device drivers manually, click the Find it myself tab.
  • Next to View all available updates, verify if the correct version of Microsoft Windows operating system is listed.
    Click Change OS to select the 32-bit operating system that is currently installed on your Dell PC.
  • Download and install the required drivers from the list.
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Driver installation is critical if you have reinstalled Microsoft Windows operating system on your Dell PC. It is equally important that you install the drivers in the correct order for your PC to function correctly. In some scenarios you may be required to reinstall or update the device driver if you are encoutering any issues with a specific device.

Refer to the Dell knowledge-base article How to reinstall drivers in the correct order? for more information.

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You should consider updating device drivers in Windows when you install a new hardware device and it doesn't work automatically or after reinstalling or upgrading Windows on your PC.

Updating device drivers is also a great troubleshooting step when the device is not functioning properly or generating an error, like a Device Manager error code. In some instances, an updated device driver might enable new features for the hardware as provided by the manufacturer.

Device drivers can be updated by downloading and installing the latest device drivers through:

  • Windows Update - Some device drivers get updated through Windows Update.
  • Dell Drivers & Downloads website or the device manufacturer's website.
    Note: For devices that was pre-installed in your Dell PC, it is recommended that you download the device drivers from Dell Drivers & Downloads website.
    For non-Dell devices, visit the device manufacturer's website for more information.

Refer to the informational videos section in this knowledge-base article for a video guide on how to identify the driver version and how to download and install the latest device drivers from Dell Drivers & Downloads website.

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When you need to uninstall a device driver completely, it is recommended to use the device's uninstaller program. If an uninstaller is available, you should find it under Programs and Features (previously called Add/Remove Programs) in Windows Control Panel. Some devices won't have an uninstaller, or the uninstaller may not appear in Programs and Features (previously called Add/Remove Programs) list. In those instances, you may use Device Manager to remove the device driver completely.

Uninstalling a device driver from Windows Control Panel

  1. Press the Windows logo key + R key on the keyboard.
  2. In the Run dialog box, type appwiz.cpl and press the Enter key.
  3. In the Programs and Features (previously called Add/Remove Programs), locate the device driver from the list.
  4. Double-click the entry to begin the uninstallation process.
  5. Reboot the PC.

Uninstalling a device driver from Device Manager

  1. Press the Windows logo key + R key on the keyboard.
  2. In the Run dialog box, type devmgmt.msc and press the Enter key.
  3. In Device Manager, locate the device that you want to uninstall.
    Note: Navigate through the hardware categories by clicking on > or + sign, depending on the version of Windows.
  4. Right-click the device and click Uninstall.
  5. In the Confirm Device Uninstall window, check the box Delete the driver software for this device (if available).
  6. Click OK to confirm and proceed with uninstallation.
  7. Once the uninstallation is complete, reboot the PC.
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The rollback driver feature available in Windows Device Manager is used to uninstall the current device driver and then automatically install the previously installed version of the device driver.

The most common reason to use the driver rollback feature is to reverse a driver update that caused any problem to the functionality of a hardware device.

To rollback a device driver in Microsoft Windows:

  1. Press the Windows logo key + R key on the keyboard.
  2. In the Run dialog box, type devmgmt.msc and press the Enter key.
  3. In Device Manager, locate the device that needs a driver rollback.
    Note: Navigate through the hardware categories by clicking on > or + sign, depending on your version of Windows.
  4. Right-click on the device's name or icon and select Properties.
  5. In the Properties window, click the Driver tab.
  6. Click Roll Back Driver button, to revert the device driver to the previous version.
    Note: If Roll Back Driver button is disabled, Windows does not have a previous version of device driver available to roll back. Driver roll back only allows you to roll back a device drive once. Driver roll back feature is not available for printer drivers.
  7. Click Yes to confirm and proceed with driver roll back.
  8. Click Close.
  9. Click Yes on the System Settings Change dialog box to reboot the PC.
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To access device manager in Microsoft Windows:

  1. Press the Windows logo + R key on the keyboard.
  2. Type devmgmt.msc in the run dialog box.
  3. Press the Enter key.
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Troubleshooting

Symbol Description
Automatic settings not selected A blue "i" on a white field on a device resource in PC properties indicates that the Use Automatic Settings feature is not selected for the device and that the resource was manually selected. Note that this does not indicate a problem or disabled state
Device is disabled A black down-arrow on a white field on a device resource in Device Manager indicates that the device has been disabled. Note that this does not indicate that there is a problem with the device. Right-click on the device and click Enable.
Device in problem state A black exclamation point (!) on a yellow field indicates the device is in a problem state. Note that a device that is in a problem state can be functioning.
Device is not working or corrupt driver A red "X" indicates a disabled device. A disabled device is a device that is physically present in the PC and is consuming resources, but does not have a protected-mode driver loaded.
Unknown device A device with a yellow "?" with an exclamation point (!) under Other devices or sometimes also listed as "Unknown device" indicates that the device or its drivers are not available or installed.

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To find an error code for a device in Windows Device Manager, follow these steps:

  1. Press the Windows logo key and R key on the keyboard.
  2. In the run dialog box, type devmgmt.msc and press the Enter key.
  3. Right-click on the device that has the problem and click Properties.
  4. In the Properties dialog box, the error code is mentioned under Device status.

Refer to Microsoft's knowledge-base article Error codes in Device Manager in Windows for more information.

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Some hardware devices may be listed as an "Unknown Device" in Windows Device Manager if the device driver is not available or installed on the PC.

  • Windows Update
    Run Windows Update on your Dell PC. Windows Update will scan your PC and auto-detect the device driver, install all the recommended device drivers.
  • Dell Drivers & Downloads
    For hardware devices that was pre-installed on your Dell PC, download the device drivers from the Dell Drivers & Downloads website.
  • Device manufacturer's website
    If the "Unknown Device" appeared after you plugged in a 3rd party device to your Dell PC, use the CD/DVD disc or USB key that came with the device to install the driver. Or, you may also visit the device manufacturer's website to download and install the latest device driver.

Refer to the informational videos section in this knowledge-base article for a video guide on how to download and install the latest device drivers from Dell Drivers & Downloads website.

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A yellow exclamation mark in Device Manager indicates that Windows has detected a problem with the device. Most device manager errors can be resolved by uninstalling and/or installing the latest device driver.

  1. Press the Windows logo key + R key on the keyboard.
  2. In the Run dialog box, type devmgmt.msc and press the Enter key.
  3. In Device Manager, locate the device that has a yellow exclamation mark.
  4. Right-click the device and click Uninstall.
  5. In the Confirm Device Uninstall window, check the box Delete the driver software for this device (if available).
  6. Click OK to confirm and proceed with uninstallation.
  7. Once the uninstallation is complete, reboot the PC.

Once the PC has rebooted, Microsoft Windows will automatically detect and attempt to reinstall the device driver. If the red X still remains after the reboot, depending on the device, download and install the device driver from Dell Drivers & Downloads website or the device manufacturer's website.

Refer to the informational videos section in this knowledge-base article for a video guide on how to download and install the latest device drivers from Dell Drivers & Downloads website.

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A red X next to a device in Windows Device Manager indicates that the device is either disabled or Microsoft Windows is unable to communicate with the device due to a corrupt or deleted driver file. To resolve this issue:

  1. Press the Windows logo key and R key on the keyboard.
  2. In the run dialog box, type devmgmt.msc and press the Enter key.
  3. Right-click on the device that has the problem and click Properties.
  4. Click the Device Usage drop-down and select Use this device (enabled). If this option is already selected, move to the next step.
  5. In the Properties window, click the Driver tab and click Uninstall.
  6. In the Confirm Device Uninstall window, check the box Delete the driver software for this device (if available).
  7. Click OK to confirm and proceed with uninstallation.
  8. Once the uninstallation is complete, reboot the PC.

Once the PC has rebooted, Microsoft Windows will automatically detect and attempt to reinstall the device driver. If the red X still remains after the reboot, depending on the device, download and install the device driver from Dell Drivers & Downloads website or the device manufacturer's website.

Refer to the informational videos section in this knowledge-base article for a video guide on how to download and install the latest device drivers from Dell Drivers & Downloads website.

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Related Videos


Finding device drivers for your Dell PC - (2:27)


How to use Dell Drivers & Downloads website - (2:07)


How to check the driver version and download the latest device driver - (2:06)





Article ID: SLN128938

Last Date Modified: 10/04/2016 08:35 AM


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