If the battery is not performing as expected refer to Battery Performance Troubleshooting
Diagnostic tests guide you to determine a hardware issue with your laptop battery.
The notebook might not power on either because the AC Adapter is not charging the battery or it is not providing adequate power to the system board.
To resolve this situation refer to AC Adapter troubleshooting
Video (English Only) - My Laptop Battery is plugged in and not charging
Article ID: SLN129145
Last Date Modified: 08/14/2015 02:14 PM