Knowledge Base

How to resolve printer paper jams


Table of Contents:

  1. Resolving Printer Paper Jams
  2. Downloading and Viewing Printer Manuals

This article provides information on how to resolve a printer paper jam.


1. Resolving Printer Paper Jams

  1. Turn the printer off and unplug the printer from the A/C outlet.


  2. Open the printer and check the paper path for a paper jam or misfeed.
    • Refer to the paper path diagrams usually located on the inside cover for key areas or your printer manual, for additional information on accessing the printer's manual refer to the Downloading and Viewing Printer Manuals section.
    CAUTION: Internal printer components can be extremely hot! Handle with CAUTION.


  3. When the paper appears as crumpled or waded up, carefully remove all the jammed paper.


  4. When the paper appears to be angled incorrectly, it may be misfeeding through the printer, remove the sheet of paper.
    • Remove the paper stock and reinsert the paper, make sure the paper guides are adjusted correctly.


  5. Close the printer cover(s).


  6. Plug the printer into the A/C outlet.


  7. Turn the printer back on.
    Note: If the printer still indicates a paper jam, repeat steps 1 through 6.


  8. Resend the print job.

Back to Top


2. Downloading and Viewing Printer Manuals

  1. Browse to the Dell Product Selector page.


  2. Under Enter your Service Tag, enter your printer's Service Tag to get a concise list of drivers and manuals for your specific product model. Click Submit to continue.
    Note: For information on how to locate your printer Service Tag refer to Dell Knowledge base article How to Find the Service tag on a Dell Printer.
    Note: If the Service Tag is not available:
    1. Click Printers.
    2. Click Mono Laser Printers, Color Laser Printers or All-In-One Inkjet Printers.
    3. Select your printer model (the model number of your printer is shown on the front of the printer).


  3. Click Manuals.


  4. Click PDF to the right of the manual you want.
    Note:
    • If the manual(s) are available in other languages a More Languages option will show.
    • A PDF reader (called Acrobat) is available for free from Adobe.

Back to Top


Click the button below to Tweet feedback or request assistance on anything in the above article.





Article ID: SLN289847

Last Date Modified: 04/29/2015 01:04 PM


Rate this article

Accurate
Useful
Easy to understand
Did this article solve your problem?
Yes No
Send us feedback
CAPTCHA
Change the CAPTCHA codeSpeak the CAPTCHA code
 
Enter Captcha Code
There is an error with an entry. Please try again entering your CAPTCHA code.
Feedback shows invalid character, not accepted special characters are <> () &#92;
Sorry, our feedback system is currently down. Please try again later.

Thank you. Your feedback has been sent.