Knowledge Base

Resolving Connection Issues on Your Wi-Fi Network for Windows 8


Table of Contents:

  1. Resolving Connection Issues
  2. Turn Off and Then Turn on All the Devices on the Network
  3. Configure the Wireless Adapter Settings for Optimal Performance


This article provides information on resolving intermittent, slow, no connection or cant get to the Internet issues on your Wi-Fi network.


Resolving Connection Issues

  1. Make sure the wireless switch is on. It will be either a sliding switch on the left or right side edge of the computer, a key combination or single key. Look for the universal wireless icon next to the switch, which appears as a radio tower with two signal arcs on each side.

    For more information on where the wireless switch is located for your specific computer, browse to the Product support page for your computer model to view the User Guide's wireless switch information section.

  2. Move the computer to within 10-20 ft (1-3 meters) of the wireless router.
  3. Make sure the latest driver is installed, for more information refer to Dell Knowledge Base article, "How to Use the Drivers and Downloads Website"
  4. Make sure the correct network name (SSID) and key (if any) were used to create a profile.
    (For more information on how to perform these steps refer to the appropriate sections in the Dell Knowledge Base article, "Wireless Networking for the Home for Windows 8".)
  5. From the Start page, click Desktop.
  6. Right-click the network icon Picture of the wireless network icon or Picture of the wired network icon in the notification area of your taskbar, and then click Troubleshoot problems and follow the instructions.
  7. Run the "Fix it" or follow the troubleshooting steps provided in Microsoft Knowledge Base Article, "Internet Explorer cannot display the webpage".
  8. Turn off and then turn on all the devices on the network to reset and synchronize them, for more information refer to the Turn Off and Then Turn on All the Devices on the Network section.
  9. Configure the wireless adapter settings for optimal performance, for more information refer to the Configure the Wireless Adapter Settings for Optimal Performance section.
  10. Refer to Microsoft Knowledge Base Article, "Wireless network connection problems in Windows" for additional information.
    (A downloadable and printable version of the Knowledge Base article is available.)
  11. Reseat the wireless adapter and antennas.

    For more information on opening the computer and reseating the wireless adapter and antennas for your specific computer, browse to the Product support page for your computer model to view the User Guide's wireless switch information section.

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Turn Off and Then Turn on All the Devices on the Network

  1. Disconnect the power from the broadband modem and leave the broadband modem disconnected for at least 3 minutes.
  2. Shut down all the computers that are connected to the network.
  3. Disconnect the power from the wireless router.
  4. Verify that a network cable is connected from the Broadband Modem into the Internet or WAN port on the wireless router.
  5. Verify that no USB cables or serial cables are connected to the Broadband Modem.
  6. Connect the power to the broadband modem. Wait for at least 2 minutes for the Broadband Modem to initialize.
    (If the Modem does not establish an Internet connection successfully, unplug the Modem. Wait for at least 5 minutes, then plug in the Modem.)
  7. Connect the power to the wireless router. Wait for at least 2 minutes for the wireless router to initialize.
  8. Turn on the computer and try connecting to the Internet.

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Configure the Wireless Adapter Settings for Optimal Performance

For information on finding which wireless adapter is installed in your computer, refer to Dell Knowledge Base Article, "Which Wireless Networking Adapter is Installed in Your Dell Computer"
For Intel Wireless adapters:
  1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
  2. Click Search.
  3. Right-click Computer and then click Properties.
  4. Click Device Manager in the upper left corner.
    (If you are prompted to continue by the User Account Control, click Continue).
  5. In the Device Manager window, click the plus <+> sign next to Network Adapters.
  6. Double-click the Intel PRO Wireless.
  7. Click the Advanced tab.
  8. In the Property: box, click Roaming Aggressiveness and select 2. Medium-Low from the drop-down menu.
  9. In the Property: box, click lick Throughput Enhancement and click to select Enable: from the drop-down menu.
  10. In the Property: box, click lick Transmit Power and click to select 5. Highest from the drop-down menu.
  11. Click OK.

For Dell Wireless adapters:
  1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
  2. Click Search.
  3. Right-click Computer and then click Properties.
  4. Click Device Manager in the upper left corner.
    (If you are prompted to continue by the User Account Control, click Continue).
  5. In the Device Manager window, click the plus <+> sign next to Network Adapters.
  6. Double-click the Dell Wireless WLAN Card.
  7. Click the Advanced tab.
  8. In the Property: box, click to highlight AP Compatibility Mode, select Broader Compatibility under Value: from the drop-down menu.
  9. In the Property: box, click to highlight Minimum Power Consumption, select Disabled under Value: from the drop-down menu.
  10. Click OK.

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Article ID: SLN130171

Last Date Modified: 09/21/2014 08:29 PM


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