Knowledge Base

Disabling or Enabling the Touchpad on a Dell Notebook



There are times you may want the touchpad disabled, so as not to interfere with typing when using the internal keyboard on your notebook.

This article provides information on how to disable or enable the touchpad. It also includes a means to enable the touchpad without an external mouse or touchscreen using the keyboard.


Notes:
  • Before disabling the touchpad, make sure you have an external USB, Bluetooth mouse installed or your computer has a touchscreen. Also make sure the latest driver/utility for the touchpad is installed!
    Refer to Dell Knowledge Base article Drivers and Downloads FAQs for more information on downloading drivers (the Dell Touchpad Driver/Utility is listed under Mouse, Keyboard & Input Devices).
  • When the correct driver/utility is not installed, you WILL NOT see the touchpad options as detailed in the instructions below.
  • If there are no touchpad drivers listed, then no Dell drivers are available for the touchpad.
  • Depending on the manufacturer and software version of the drivers and software for your touchpad, an option to disable or enable the touchpad may or may not be available.

Click on the expanding section that matches the Operating System installed on your computer for guidance.

  1. In the search box type Touchpad.
  2. Touch or click Mouse & touchpad settings (System settings).
  3. Look for a Touchpad On/Off toggle.
    • When there is a Touchpad On/Off toggle option.
      1. Touch or click the Touchpad On/Off toggle, to toggle the touchpad on or off.
    • When there is not a Touchpad On/Off toggle.
      1. Touch or click Additional Mouse Options at the bottom of the screen.
      2. Touch or click the Dell Touchpad tab.
        Note: When the Dell Touchpad is not listed, it means the utility that enables and disables the touchpad is not installed. Refer to Dell Knowledge Base article Drivers and Downloads FAQs for more information on downloading drivers (the Dell Touchpad Driver/Utility is listed under Mouse, Keyboard & Input Devices).
      3. Touch or click the Touchpad on/off toggle, to toggle the touchpad on or off.
      4. Touch or click Save.
Note: After following the preceding steps and the touchpad still does not work correctly, refer to the Touchpad Diagnostics section below.
  1. Press the Windows (Windows Button) key.
  2. In the search box type Touchpad.
  3. Using the up or down arrows, highlight Mouse & touchpad settings (System settings), and then press the Enter key.
  4. Look for a Touchpad On/Off toggle.
    • When there is a Touchpad On/Off toggle option.
      1. Press the Tab key until the Touchpad On/Off toggle is highlighted (it should have the outline of a box around it), and press the Spacebar key to enable the touchpad.
    • When there is not a Touchpad On/Off toggle.
      1. Press the Tab key until Additional Mouse Options is highlighted, and press the Spacebar key (a picture of a touchpad should be showing).
        Notes:
        • When the highlighted tab is not the Dell Touchpad tab, perform the following steps:
          1. Press the Tab key until one of the tabs at the top is active (it should have the outline of a box around it).
          2. Using the left or right arrow keys make Dell Touchpad the active tab (a picture of a touchpad should be showing).
        • When the Dell Touchpad tab is not listed, it means the utility that enables and disables the touchpad is not installed and you will not be able to enable the touchpad without a external mouse. Refer to Dell Knowledge Base article Drivers and Downloads FAQs for more information on downloading drivers (the Dell Touchpad Driver/Utility is listed under Mouse, Keyboard & Input Devices).
      2. Press the Tab key once, and then press the Spacebar.
      3. Press the Tab key once (the minimum icon should have the outline of a box around it).
        Note: Should you lose your place in the steps below, start over by pressing the Tab key until the the minimum icon has an outline of a box around it.
      4. Press the Down arrow key twice (the Default button should have the outline of a box around it).
      5. Press the Spacebar (the Touchpad on/off toggle should light up).
      6. Press the Down arrow key once.
      7. Press the Right arrow key twice.
      8. Press the Up arrow key once.
      9. Press the Left arrow key once.
      10. Press the Spacebar (the Save button should turn from blue to black and your touchpad should now be active).
Note: After following the preceding steps and the touchpad still does not work correctly, refer to the Touchpad Diagnostics section below.
  1. Press and hold the Windows (Windows Button) key, and then press the q key.
  2. In the search box type Touchpad.
  3. Using the up or down arrows, highlight Mouse & touchpad settings, and then press the Enter key.
  4. Look for a Touchpad On/Off toggle.
    • When there is a Touchpad On/Off toggle option.
      1. Press the Tab key until the Touchpad On/Off toggle is highlighted (it should have the outline of a box around it), and press the Spacebar key to enable the touchpad.
    • When there is not a Touchpad On/Off toggle.
      1. Press the Tab key until Additional Mouse Options is highlighted, and press the Spacebar key (a picture of a touchpad should be showing).
        Notes:
        • When the highlighted tab is not the Dell Touchpad tab, perform the following steps:
          1. Press the Tab key until one of the tabs at the top is active (it should have the outline of a box around it).
          2. Using the left or right arrow keys make Dell Touchpad the active tab (a picture of a touchpad should be showing).
        • When the Dell Touchpad tab is not listed, it means the utility that enables and disables the touchpad is not installed and you will not be able to enable the touchpad without a external mouse. Refer to Dell Knowledge Base article Drivers and Downloads FAQs for more information on downloading the drivers (the Dell Touchpad Driver/Utility is listed under Mouse, Keyboard & Input Devices).
      2. Press the Tab key once, and then press the Spacebar.
      3. Press the Tab key once (the minimum icon should have the outline of a box around it).
        Note: Should you lose your place in the steps below, start over by pressing the Tab key until the the minimum icon has an outline of a box around it.
      4. Press the Down arrow key twice (the Default button should have the outline of a box around it).
      5. Press the Spacebar (the Touchpad on/off toggle should light up).
      6. Press the Down arrow key once.
      7. Press the Right arrow key twice.
      8. Press the Up arrow key once.
      9. Press the Left arrow key once.
      10. Press the Spacebar (the Save button should turn from blue to black and your touchpad should now be active).
Note: After following the preceding steps and the touchpad still does not work correctly, refer to the Touchpad Diagnostics section below.
  1. Press and hold the Windows (Windows Button) key, and then press the q key.
  2. In the search box type Touchpad.
  3. Touch or click Mouse & touchpad settings.
  4. Look for a Touchpad On/Off toggle.
    • When there is a Touchpad On/Off toggle option.
      1. Touch or click the Touchpad On/Off toggle, to toggle the touchpad on or off.
    • When there is not a Touchpad On/Off toggle.
      1. Touch or click Additional Mouse Options at the bottom of the screen.
      2. Touch or click the Dell Touchpad tab.
        Note: When the Dell Touchpad is not listed, it means the utility that enables and disables the touchpad is not installed. Refer to Dell Knowledge Base article Drivers and Downloads FAQs for more information on downloading drivers (the Dell Touchpad Driver/Utility is listed under Mouse, Keyboard & Input Devices).
      3. Touch or click the Touchpad on/off toggle, to toggle the touchpad on or off.
      4. Touch or click Save.
Note: After following the preceding steps and the touchpad still does not work correctly, refer to the Touchpad Diagnostics section below.
  1. Press the Windows (Windows Button) key.
  2. In the search box type Touchpad.
  3. Using the up or down arrows, highlight Dell Touchpad, and then press the Enter key.
    Note:: When the Dell Touchpad is not listed, it means the utility that enables and disables the touchpad is not installed and you will not be able to enable the touchpad without a external mouse. Refer to Dell Knowledge Base article Drivers and Downloads FAQs for more information on downloading drivers (the Dell Touchpad Driver/Utility is listed under Mouse, Keyboard & Input Devices).
  4. Press the Tab key once (the minimum icon should have the outline of a box around it).
    Note: Should you lose your place in the steps below, start over by pressing the Tab key until the the minimum icon has an outline of a box around it.
  5. Press the Down arrow key twice (the Default button should have the outline of a box around it).
  6. Press the Spacebar (the Touchpad on/off toggle should light up).
  7. Press the Down arrow key once.
  8. Press the Right arrow key twice.
  9. Press the Up arrow key once.
  10. Press the Left arrow key once.
  11. Press the Spacebar (the Save button should turn from blue to black and your touchpad should now be active).
Note: After following the preceding steps and the touchpad still does not work correctly, refer to the Touchpad Diagnostics section below.
  1. Press the Windows (Windows Button) key.
  2. In the search box type Touchpad.
  3. Touch or click Dell Touchpad.
    Note: When the Dell Touchpad is not listed, it means the utility that enables and disables the touchpad is not installed. Refer to Dell Knowledge Base article Drivers and Downloads FAQs for more information on downloading drivers (the Dell Touchpad Driver/Utility is listed under Mouse, Keyboard & Input Devices).
  4. Touch or click the Touchpad on/off toggle, to toggle the touchpad on or off.
  5. Touch or click Save.
Note: After following the preceding steps and the touchpad still does not work correctly, refer to the Touchpad Diagnostics section below.

When performing the preceding steps and the touchpad still does not work correctly, refer Dell Knowledge Base article Resolve Hardware Issues Using ePSA or PSA Diagnostics and Guide to Error Codes.

  • The test will determine if the touchpad is detected at a hardware level below the Operating System (OS). When it is detected, it means the OS or installed software is preventing the touchpad from working. You can use a restore point to take the OS to a time the touchpad worked (in Windows 10 it is called refreshing the OS). If that does not work you may need to reinstall your OS. For more information, refer to Dell Knowledge Base article How To Restore or Reinstall Microsoft Windows on a Dell Computer.
  • When an error is reported during the test, write down the error and the validation code as seen. Then on another internet device, browse to the SupportAssist Pre-Boot System Performance Check page to submit the issue.




Article ID: SLN114937

Last Date Modified: 11/22/2016 03:33 PM


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