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Activation issues with McAfee Antivirus


Article Summary:

Activation issues with McAfee Antivirus


What is happening?

Some Dell™ and Alienware™ customers who purchased McAfee Anti-virus with a 15/24/36 months subscription shows only a 30-day subscription even after activation.

Reason

Some Dell customers may find that after purchasing a 15, 24, or 36 month subscription for McAfee Security Suite that the expiration date displayed in the SecurityCenter is only for 30 days. McAfee Customer Service can correct your subscription information.

Solution




Contact McAfee Customer Service Desk service desk over the phone 866-622-3911. Hours of Operation: 6AM - 6PM PST, 7 days a week.

Please have your Dell order number or customer number ready when calling so that they can quickly assist you. Some other details they may need when you call are listed next:

· Customer First Name

· Customer Last Name

· Primary Email Address

· Secondary Email Address

· Date Of Shipment

· Dell/Alienware Service Tag

· Dell Order Number

· Dell Customer Number

· Subscription Period (in Months)

· Customer Location – Country

For more information you can refer to this McAfee KB Article

 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN147289

Last Date Modified: 04/05/2012 12:00 AM


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