Knowledge Base

Troubleshooting Scan and Copy Functions on the Dell V525w and V725w AIO Inkjet Printers


Article Summary: This article explains how to troubleshoot problems with scanning and copying on the Dell V525w and 725w all-in-one inkjet printers.

 

Table of Contents:

 

  1. Copier or Scanner Does Not Respond
  2. Poor Copy or Scanned Image Quality
  3. Partial Copies or Scans of Documents or Photos
  4. Scan Was Not Successful
  5. Scanning Takes Too Long or Freezes the Computer
  6. Cannot Scan to a Computer Over the Network
     



Before you troubleshoot the scan and copy problems, try these solutions:


  • Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet.

  • Make sure the printer is turned on.

  • Make sure the printer is securely connected to the computer, print server, or network access point.

  • Check the printer for error messages and resolve any errors.

  • Check for paper jam messages and clear any jams.

  • Check the ink cartridges and install new cartridges if necessary.

  • Turn the printer off, wait about 10 seconds, then turn the printer back on. Make sure the printer is not in sleep mode. Press and hold the power button for three seconds to turn off the printer.


 

Issue 1: Copier or Scanner Does Not Respond

  • Set your printer as the default printer in the computer's printer settings.

  • Remove and reinstall the printer software.

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Issue 2: Poor Copy or Scanned Image Quality

  • Clean the scanner glass.

  • Adjust the scan quality from the printer software.

  • Review the tips for copying, scanning, and improving print quality in the User's Guide.

  • Use a clearer version of the original document or image.

  • Make sure the document or photo is loaded face down on the scanner glass in the correct corner.

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Issue 3: Partial Copies or Scans of Documents or Photos

  • Make sure the document or photo is loaded face down on the scanner glass in the correct corner.

  • Make sure the size in the scan settings fits on the loaded paper.

  • Make sure the original size setting matches the size of the document you are scanning.

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Issue 4: Scan Was Not Successful

  • Check the USB connection:
    1. Check the USB cable for any obvious damage. If the cable is damaged, use a new one.

    2. Firmly plug the square end of the USB cable into the back of the printer.

    3. Firmly plug the rectangular end of the USB cable into the USB port of the computer. If you still have problems, try another USB port on the computer.


  • Restart the computer.

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Issue 5: Scanning Takes Too Long or Freezes the Computer

  • Close other software programs that are not being used.

  • Restart the computer.

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Issue 6: Cannot Scan to a Computer Over the Network

  • Make sure the printer and the destination computer are connected to the same network.

  • Make sure the printer software is installed on the destination computer.

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Article ID: SLN129389

Last Date Modified: 07/16/2014 04:18 AM


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