Knowledge Base

OptiPlex Windows 8 Upgrade Product Support


Article Summary: This article defines issues with supported OptiPlex systems immediately after upgrading to Windows 8, and the solutions for those issues if available.

Table of Contents:

  1. 580
  2. 790
  3. 990
  4. 7010
  5. 9010 AIO
  6. 9010
  7. 390
  8. 3010
  9. XE
  10. 3011 AIO
  11. 9020 MT
  12. 9020 SFF
  13. 9020 USFF
  14. 9020 AIO
  15. XE2 MT
  16. XE2 SFF
  17. Return to Windows 8 Upgrade Checklist


580

OptiPlex 580 systems have been tested for support of Windows 8 upgrade. The OptiPlex 580 does support upgrade to Windows 8, with the following product-specific issues directly after upgrade:



Problem: ATI Graphics Control Panel disappears after upgrading to Windows 8.

Solution: Be sure to update your video driver from the Dell Drivers and Downloads website prior to upgrading to Windows 8.


790

OptiPlex 790 systems have been tested for support of Windows 8 upgrade. The 790 does support upgrade to Windows 8, with the following open issues directly after upgrade:



Problem: Cannot run 3DMark 11 after upgrading to Windows 8.

Solution: Be sure to update your video driver from the Dell Drivers and Downloads website prior to upgrading to Windows 8.


Problem: System hangs when you restart after upgrading to Windows 8 and plug in a USB drive.

Solution: Be sure to update your system BIOS from the Dell Drivers and Downloads website prior to upgrading to Windows 8.


Problem: Video is garbled on the main display when you open Pinball FX2.

Solution: Be sure to update your video driver from the Dell Drivers and Downloads website before upgrading to Windows 8.


Problem: System flashes a white screen when resuming from hibernate.

Solution: Be sure to update your video driver and Intel Rapid Storage Technology driver from the Dell Drivers and Downloads website before upgrading to Windows 8.


990

OptiPlex 990 systems have been tested for support of Windows 8 upgrade. The 990 does support upgrade to Windows 8, with the following open issues directly after upgrade:



Problem: Monitor's resolution is abnormal when you change the display mode.

Solution: Be sure to update your video driver from the Dell Drivers and Downloads website prior to upgrading to Windows 8.


Problem: Program Compatibility Assistant error for ATI Catalyst software after upgrade.

Solution: Be sure to update your video driver from the Dell Drivers and Downloads website before upgrading to Windows 8.


7010

OptiPlex 7010 systems have been tested for support of Windows 8 upgrade. The 7010 does support upgrade to Windows 8, with the following open issues directly after upgrade:



Problem: Write-back cache and 'disk data cache' status cannot be changed in Intel Rapid Storage Technology user interface.

Solution: Be sure to update your Intel Rapid Storage Technology driver from the Dell Drivers and Downloads website before upgrading to Windows 8.


Problem: No black bars on the right and left at 1600x1200 resolution with OHGA3.

Solution: Be sure to update your video driver from the Dell Drivers and Downloads website before upgrading to Windows 8.


Problem: Wrong information in WLAN DW1530 Network adapter.

Solution: Be sure to update your wireless driver from the Dell Drivers and Downloads website before upgrading to Windows 8.


9010 AIO

OptiPlex 9010 AIO systems have been tested for support of Windows 8 upgrade. The 9010 AIO does support upgrade to Windows 8, with the following open issues directly after upgrade:



Problem: LAN transfer rate is too low via 10MB hub.

Solution: Be sure to update your wireless driver from the Dell Drivers and Downloads website before upgrading to Windows 8.


Problem: Cannot execute Bluetooth services after pairing with another device.

Solution: Dell recommends uninstalling your Bluetooth software before upgrading to Windows 8. After the upgrade is complete, be sure to reinstall your Bluetooth driver from the Dell Drivers and Downloads website.


Problem: If you uninstall the Intel Rapid Storage Technology driver from Device Manager, a blue screen appears.

Solution: The Intel Rapid Storage Technology is considered a critical boot path driver and uninstalling it is not supported. Be sure to update your Intel Rapid Storage Technology driver from the Dell Drivers and Downloads website before upgrading to Windows 8.


Problem: You cannot adjust the brightness using the Windows 8 video driver.

Solution: Be sure to update your video driver from the Dell Drivers and Downloads website before upgrading to Windows 8.


9010

OptiPlex 9010 systems have been tested for support of Windows 8 upgrade. The 9010 does support upgrade to Windows 8, with the following open issues directly after upgrade:



Problem: Write-back cache and 'disk data cache' status cannot be changed in Intel Rapid Storage Technology user interface.

Solution: Be sure to update your Intel Rapid Storage Technology driver from the Dell Drivers and Downloads website before upgrading to Windows 8.


Problem: No black bars on the right and left at 1600x1200 resolution with OHGA3.

Solution: Be sure to update your video driver from the Dell Drivers and Downloads website before upgrading to Windows 8.


Problem: Wrong information in WLAN DW1530 Network adapter.

Solution: Be sure to update your wireless driver from the Dell Drivers and Downloads website before upgrading to Windows 8.


390

OptiPlex 390 systems have been tested for support of Windows 8 upgrade. The 390 does support upgrade to Windows 8, with the following open issues directly after upgrade:



Problem: Dell Data Protection Encryption causes a system hang when upgrading to Windows 8.

Solution: Dell Data Protection Encryption is not supported on the OptiPlex 390. Uninstall DDPE.


Problem: System flashes a white screen when resuming from hibernate.

Solution: Be sure to update your video driver and Intel Rapid Storage Technology driver from the Dell Drivers and Downloads website before upgrading to Windows 8.


3010

OptiPlex 3010 systems have been tested for support of Windows 8 upgrade. The 3010 does support upgrade to Windows 8, with the following open issues directly after upgrade:



No product-specific problems identified directly after upgrade.


XE

OptiPlex XE systems have been tested for support of Windows 8 upgrade. The XE does support upgrade to Windows 8, with the following open issues directly after upgrade:



No product-specific problems identified directly after upgrade.


3011 AIO

OptiPlex 3011 AIO systems have been tested for support of Windows 8 upgrade. The 3011 AIO does support upgrade to Windows 8, with the following open issues directly after upgrade:



No product-specific problems identified directly after upgrade.


9020 MT

OptiPlex 9020 MT systems have been tested for support of Windows 8 upgrade. The 9020 MT does support upgrade to Windows 8, with the following open issues directly after upgrade:



Problem: On systems using Bitlocker encrypted drives with USB password keys, Windows 8 may now require the user to enter the Bitlocker password.

Solution: This is due to a change in how Bitlocker enrolls users in Windows 8. The process no longer includes the application for automatic recovery on the USB key as part of the default enrollment process. This application allows Bitlocker to use the password on the key to automatically allow access to the drive. The user can still optionally configure the USB key for automatic recovery, but it is not the default behavior.


9020 SFF

OptiPlex 9020 SFF systems have been tested for support of Windows 8 upgrade. The 9020 SFF does support upgrade to Windows 8, with the following open issues directly after upgrade:



Problem: On systems using Bitlocker encrypted drives with USB password keys, Windows 8 may now require the user to enter the Bitlocker password.

Solution: This is due to a change in how Bitlocker enrolls users in Windows 8. The process no longer includes the application for automatic recovery on the USB key as part of the default enrollment process. This application allows Bitlocker to use the password on the key to automatically allow access to the drive. The user can still optionally configure the USB key for automatic recovery, but it is not the default behavior.


9020 USFF

OptiPlex 9020 USFF systems have been tested for support of Windows 8 upgrade. The 9020 USFF does support upgrade to Windows 8, with the following open issues directly after upgrade:



Problem: On systems using Bitlocker encrypted drives with USB password keys, Windows 8 may now require the user to enter the Bitlocker password.

Solution: This is due to a change in how Bitlocker enrolls users in Windows 8. The process no longer includes the application for automatic recovery on the USB key as part of the default enrollment process. This application allows Bitlocker to use the password on the key to automatically allow access to the drive. The user can still optionally configure the USB key for automatic recovery, but it is not the default behavior.


9020 AIO

OptiPlex 9020 AIO systems have been tested for support of Windows 8 upgrade. The 9020 AIO does support upgrade to Windows 8, with the following open issues directly after upgrade:



No product-specific problems identified directly after upgrade.


XE2 MT

OptiPlex XE2 MT systems have been tested for support of Windows 8 upgrade. The XE2 MT does support upgrade to Windows 8, with the following open issues directly after upgrade:



Problem: On systems using Bitlocker encrypted drives with USB password keys, Windows 8 may now require the user to enter the Bitlocker password.

Solution: This is due to a change in how Bitlocker enrolls users in Windows 8. The process no longer includes the application for automatic recovery on the USB key as part of the default enrollment process. This application allows Bitlocker to use the password on the key to automatically allow access to the drive. The user can still optionally configure the USB key for automatic recovery, but it is not the default behavior.


XE2 SFF

OptiPlex XE2 SFF systems have been tested for support of Windows 8 upgrade. The XE2 SFF does support upgrade to Windows 8, with the following open issues directly after upgrade:



Problem: On systems using Bitlocker encrypted drives with USB password keys, Windows 8 may now require the user to enter the Bitlocker password.

Solution: This is due to a change in how Bitlocker enrolls users in Windows 8. The process no longer includes the application for automatic recovery on the USB key as part of the default enrollment process. This application allows Bitlocker to use the password on the key to automatically allow access to the drive. The user can still optionally configure the USB key for automatic recovery, but it is not the default behavior.


Return to the Windows 8 Upgrade Checklist

Once you have identified that your system supports an upgrade to Windows 8, be sure to return to the Dell Windows 8 Upgrade Checklist to continue on the path to Windows 8.

Return to the Windows 8 Upgrade Checklist


 


Article ID: SLN146254

Last Date Modified: 06/14/2013 12:00 AM


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