Knowledge Base

Dell System Detect: Common Questions

What is Dell System Detect?

Dell System Detect (DSD) is an application that runs on your Windows-based PC or tablet with your permission and interacts with the Dell Support website so that we can provide a better and more personalized support experience.

How does Dell System Detect work?

There are three main actions that you can take on Dell Support that use the DSD application. When you take one of these actions, you will either be prompted to download and install DSD if it is not already installed or the application will automatically start and install the latest version before completing the action.

  1. Detect Product
    This is the most common use of Dell System Detect. At various points on the Dell Support website, you have the option to have your product detected so that Dell can provide targeted support. When you click Detect Product, the application runs on your system and detects your Service Tag. Dell then uses the Service Tag to look up product information, such as your system configuration and warranty end date, to provide a product-specific support experience.

  2. Detect Drivers
    Once you’ve identified your product, you have the option to run a "System Analysis" on the Driver & downloads tab of the Product Support page. When you click System Analysis, DSD looks at which drivers are installed on your system and compares it with the latest available drivers. This is the most accurate way to determine which drivers are out of date on your system. Once the scan is complete, you can choose to "autoinstall" the updates with the DSD application. Similarly, DSD is used when you choose to download drivers from your downloads list or any time the driver size is greater than 2GB.

  3. Run Diagnostics
    You also have the option to "Run a diagnostic" on the Diagnostics tab of the Product Support page to detect and solve common hardware and software problems. When you click Run Diagnostic, the DSD application acts like a bridge between the online and desktop diagnostic applications. DSD helps invoke Dell diagnostic tools (SupportAssist) in the right mode and manages the progress and communications protocol between the tools seamlessly.

How do I uninstall Dell System Detect?

Windows 8.1
  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
  2. Type control panel in the search box, and then tap or click Control Panel.
  3. Under View by, select Large Icons, and then tap or click Programs and features.
  4. Tap or click Dell System Detect, and then tap or click Uninstall.
  5. Follow the instructions on the screen.
Windows 7
  1. Open Programs and Features by clicking the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features.
  2. Right-click Dell System Detect and select Uninstall.
  3. Follow the instructions on the screen.

Article ID: SLN117738

Last Date Modified: 03/27/2015 08:51 AM

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