Knowledge Base

Computer Will Not Boot to Microsoft Windows 8 or Windows 8.1


Table of Contents:

  1. Specific Windows 8 No Boot Issues
  2. Verify the Computer Finishes Initial Power-Up (POST)
  3. Repair your Windows 8 Operating System
  4. Check for Specific Error Messages
  5. Run a Computer Diagnostic
  6. Rest the BIOS to Default Values
  7. Unplug All External Devices
  8. Virus and Malware Troubleshooting
  9. Restore the Operating System to Factory Settings

 

This article is for Microsoft Windows 8.
Click below to change the operating system.

 


This article describes general troubleshooting of computers that are powering up correctly and passing the Dell BIOS screen at boot-up, but do not successfully boot to Microsoft Windows 8


Specific Windows 8 No Boot Issues


Step 1: Verify the Computer Finishes Initial Power-Up (POST)

In many cases a computer will not attempt to hand off control to the operating system. If you power the computer on and you see a Dell logo screen with a bar at the bottom, and that bar fills up completely and disappears, then your computer has successfully completed POST.

Click Here if Your Computer Does Not Complete POST


Step 2: Repair your Windows 8 Operating System

Microsoft has developed comprehensive repair and recovery troubleshooting in the event that your computer cannot start Windows correctly, but does start the Windows boot process. If your computer restarts to a Recovery page with a blue screen, this troubleshooting content may be right for you.

Tools used in this troubleshooting include System RestoreAutomatic Repair (formerly Startup Repair) and System Refresh.

To learn more about Microsoft repair and recovery processes, click the link below:

Windows 8 Repair and Recovery Troubleshooting


Step 3: Check for Specific Error Messages

Try searching for additional solutions on the Web.
Click on your preferred search engine below, then describe your problem, including any specific error messages.

Search Dell   Search Microsoft   Search Google   Search Bing  


Step 4: Run a Computer Diagnostic

To determine if your computer is experiencing a hardware problem, run the Dell Online Diagnostics.

If you are unable to boot the system to access the Dell Online Diagnostics, use the Dell Pre-boot System Diagnostics.


Step 5: Reset the BIOS to Default Values

If your computer is set to first attempt to boot to another device, this may cause issues with successfully booting to Windows. To reset your comptuer's BIOS to factory defaults, perform the following steps:

  1. Restart the computer.
     
  2. At the Dell logo during restart, tap the key repeatedly until you see Entering Setup in the top right corner of the screen.
     
  3. Depending on the BIOS, you may need to press a key listed at the bottom of the screen to load default settings. For example, on the Inspiron N5110.
     
  4. Press ESC to exit the BIOS, and be sure to selectSave and Exitto save your changes.

Step 6: Unplug All External Devices

A piece of hardware may be interfering with the normal boot process of Windows. Try unplugging all devices from your computer, including:

  • Printers
  • Scanners
  • Media Card Readers
  • Small Media cradles (iPod, PDA, MP3 player, etc.)
  • Digital Cameras and Video Recorders
  • USB storage devices
  • CDs or DVDs from all optical drives

The only devices you should leave attached to your computer are your monitor, mouse and keyboard, if the computer is a desktop.


Step 7: Virus and Malware Troubleshooting

Your computer may be affected by a virus or other malicious software. Dell recommends strengthening your PC against malicious attacks by keeping your antivirus software up-to-date.
View our Virus and Spyware Removal Guide


Step 8: Restore the Operating System to Factory Settings

If the previous troubleshooting could not resolve your issue, it may be necessary to restore your computer to factory settings. To restore your computer's operating system and software to the original factory settings, refer to the options below to restore or reinstall your operating system:





Article ID: SLN115652

Last Date Modified: 08/18/2014 03:18 PM


Rate this content

Accurate
Useful
Easy to understand
Did this article solve your problem?
Yes
No
Send us feedback
CAPTCHA
Change the CAPTCHA codeSpeak the CAPTCHA code
 
Enter Captcha Code
There is an error with an entry. Please try again entering your CAPTCHA code.
Feedback shows invalid character, not accepted special characters are <> () \
Sorry, our feedback system is currently down. Please try again later.

Thank you. Your feedback has been sent.