This article describes general troubleshooting of computers that are powering up correctly and passing the Dell BIOS screen at boot-up, but do not successfully boot to Microsoft Windows 8
In many cases a computer will not attempt to hand off control to the operating system. If you power the computer on and you see a Dell logo screen with a bar at the bottom, and that bar fills up completely and disappears, then your computer has successfully completed POST.
Microsoft has developed comprehensive repair and recovery troubleshooting in the event that your computer cannot start Windows correctly, but does start the Windows boot process. If your computer restarts to a Recovery page with a blue screen, this troubleshooting content may be right for you.
Tools used in this troubleshooting include System Restore, Automatic Repair (formerly Startup Repair) and System Refresh.
To learn more about Microsoft repair and recovery processes, click the link below:
Try searching for additional solutions on the Web.
Click on your preferred search engine below, then describe your problem, including any specific error messages.
To determine if your computer is experiencing a hardware problem, run the Dell Online Diagnostics.
If you are unable to boot the system to access the Dell Online Diagnostics, use the Dell Pre-boot System Diagnostics.
If your computer is set to first attempt to boot to another device, this may cause issues with successfully booting to Windows. To reset your comptuer's BIOS to factory defaults, perform the following steps:
A piece of hardware may be interfering with the normal boot process of Windows. Try unplugging all devices from your computer, including:
The only devices you should leave attached to your computer are your monitor, mouse and keyboard, if the computer is a desktop.
Your computer may be affected by a virus or other malicious software. Dell recommends strengthening your PC against malicious attacks by keeping your antivirus software up-to-date.
View our Virus and Spyware Removal Guide
If the previous troubleshooting could not resolve your issue, it may be necessary to restore your computer to factory settings. To restore your computer's operating system and software to the original factory settings, refer to the options below to restore or reinstall your operating system:
Article ID: SLN115652
Last Date Modified: 08/18/2014 03:18 PM