Knowledge Base

Installing Windows 7 Printer Drivers in Windows 8 or Windows 8.1


This article provides information on how to install Windows 7 printer drivers in Windows 8 (8.1)


Note: If you are viewing this article using the Internet Explorer located on the Start screen, please view this article using the Internet Explorer located on the Desktop screen for better results.
  1. Make sure the printer software is uninstalled.
    1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.

    2. Click Search

    3. Click Control Panel.

    4. Click Hardware and sound.

    5. Click View Devices and Printers.

    6. Right-click your printer (if your printer is not listed proceed to Step 2).

    7. Click the Driver tab.

    8. Click the driver(s) you want to remove.

    9. Click Remove device



  2. Make sure to have the latest Windows 8 (8.1) updates installed, for more information refer to Microsoft Knowledge Base article Windows Update Procedure.



  3. Install the printer's drivers in the Windows 7 compatibility mode.

    Note: Most Windows 8 (8.1) versions that Dell sells are 64 bit, so select the Windows 7 64 bit version driver, if a 64 bit version is not available and you have Windows 8 64 bit installed, this process will not work.

    For Inkjets

    1. From the Desktop screen open Internet Explorer and browse to the, Dell Product Support Page.

    2. Enter your printer's Service Tag to get a concise list of drivers for your specific product model. Click Submit to continue. For information on how to locate your printer Service Tag refer to Dell Knowledge base article How to Find the Service tag on a Dell Printer.
      Note: When the Service Tag is not available:
      1. Click Printers.
      2. Click Mono Laser Printers, Color Laser Printers or All-In-One Inkjet Printers.
      3. Select your printer model (the model number of your printer is shown on the front of the printer).

    3. Click Drivers & downloads.
    4. Select the desired Operating System from the drop-down menu.
    5. Click Drivers for OS Deployment.
    6. Click Download under the desired file to start the download immediately or you can add it to a download list to download multiple files at the same time.
      Note:
      • The printer download includes the drivers and software that supports basic functionally of the printer. It does not include the extra software that was included on the CD's that came with the printer such as Optical Character Reader (OCR) software due to copyright restrictions.

      • By downloading, you accept the terms of the Dell Software License Agreement.
    7. Click Save.

    8. Make note of the file name and decide where to save the file, and then click Save.
      Note: Make sure the box next to Close this dialog box when download completes is not checked.
    9. When the download is completed, click Open Folder.

    10. Right-click the file name, then click Properties.

    11. Click the Compatibility tab.

    12. Click Change settings for all users.

    13. Check the box next to Run this program in compatibility mode for:.

    14. Using the drop-down menu select Windows 7.

    15. Click Apply, then click OK.

    16. Click OK.

    17. Right-click the driver file, then click Run as administrator.

    18. The User Account Control window may appear, if so click Yes to start the installation and follow the prompts that appear to install the printer software and driver.

    For Laser Printers

    1. From the Desktop screen open Internet Explorer and browse to the, Dell Product Support Page.

    2. Enter your printer's Service Tag to get a concise list of drivers for your specific product model. Click Submit to continue. For information on how to locate your printer Service Tag refer to Dell Knowledge base article How to Find the Service tag on a Dell Printer.
      Note: When the Service Tag is not available:
      1. Click Printers.
      2. Click Mono Laser Printers, Color Laser Printers or All-In-One Inkjet Printers.
      3. Select your printer model (the model number of your printer is shown on the front of the printer).

    3. Click Drivers & downloads.
    4. Select the desired Operating System from the drop-down menu.
    5. Click Drivers for OS Deployment.
    6. Click Download under the desired file to start the download immediately or you can add it to a download list to download multiple files at the same time.
      Note:
      • The printer download includes the drivers and software that supports basic functionally of the printer. It does not include the extra software that was included on the CD's that came with the printer such as Optical Character Reader (OCR) software due to copyright restrictions.

      • By downloading, you accept the terms of the Dell Software License Agreement.
    7. Click Save.

    8. Make note of the file name and decide where to save the file, and then click Save.
      Note: Make sure the box next to Close this dialog box when download completes is not checked.
    9. When the download is completed, click Open Folder.
      Note: For files that are in a Zip format, perform the following steps:
      1. Right-click the file and select Extract All.
      2. Click Extract.
    10. Right-click the file name, then click Properties.

    11. Click the Compatibility tab.

    12. Click Change settings for all users.

    13. Check the box next to Run this program in compatibility mode for:.

    14. Using the drop-down menu select Windows 7.

    15. Click Apply, then click OK.

    16. Click OK.

    17. Right-click the driver file, then click Run as administrator.

    18. The User Account Control window may appear, if so click Yes to start the installation and follow the prompts that appear to install the printer software and driver.




Article ID: SLN130710

Last Date Modified: 08/20/2014 01:16 PM


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