Knowledge Base

Replace the imaging drum and reset the life counter on Dell 1700, 1710, 1720, 2230, 2330, 2350, 3330 and 3335 laser printers


Article Summary: How to replace the imaging drum and reset the life counter on Dell 1700, 1710, 1720, 2230, 2330, 2350, 3330 and 3335 laser printers

Table of Contents:
  1. Obtain replacement part
  2. Fit replacement part
  3. Reset life counter



1.   

 Obtain replacement part 

   

The imaging drum, also known as PC Kit or photoconductor, is a consumable part and must be replaced every 30,000 pages. As the part is consumable, like toner cartridges, replacements must be purchased and are not eligible for warranty replacement for end of life messages.

When the drum is close to end of life 17xx and 22xx printers will blink the low toner indicator light, 23xx and 33xx printers will display the message Replace PC Kit Soon.  The printer should continue to function normally.

When the drum is fully at end of life the 17xx and 22xx printers will blink the toner low and error lights, 23xx and 33xx will display the message Replace PC Kit. The printer will no longer function until the drum is replaced and counter reset.

Replacement drums can be purchased from the Dell website.


Back to Top


2.   

 Fit replacement part 

   

To replace the imaging drum:
  1. Remove any packing material from the replacement drum.
  2. Open the printer front door by pressing the button on the side of the printer chassis.  For 17xx and 3335 printers the button is on the left, for 22xx, 23xx and 3300 printers the button is on the right.

    Front door being opened on a 1720dn printer.

  3. Pull on the blue handle to remove the toner cartridge and imaging drum together.

    A hand is shown pulling on the blue toner cartridge handle.

  4. Press the button on the imaging drum frame to separate the toner and drum.

    A button on the imaging drum frame, below and to the left of the blue toner cartridge handle, is 
	shown being pushed down.

  5. Fit the existing toner cartridge into the new drum.
  6. Fit the assembled toner and drum to the printer, close the front door.

Back to Top


3.   

 Reset life counter 

   

When the imaging drum is replaced the life counter must be manually reset.

To reset the life counter:
  1. With the power switched on, open the front door. Models with LCD screens display Close front door, models with LED indicator lights have the error light on solid.
  2. Press and hold the cancel button (red X). Models with LCD screens display Resetting PC Counter, models with LED indicator lights cycle the lights off and on. Release the cancel button at this point.
  3. When complete, models with LCD screens display Close front door, models with LED indicator lights have the error light on solid.
  4. Close the front door, the printer will restart automatically.
  5. After restarting the printer is ready for use.

Back to Top

If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.

 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN142828

Last Date Modified: 02/14/2014 12:00 AM


Rate this content

Accurate
Useful
Easy to understand
Did this article solve your problem?
Yes
No
Send us feedback
CAPTCHA
Change the CAPTCHA codeSpeak the CAPTCHA code
 
Enter Captcha Code
There is an error with an entry. Please try again entering your CAPTCHA code.
Feedback shows invalid character, not accepted special characters are <> () \
Sorry, our feedback system is currently down. Please try again later.