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Dell Optiplex and Vostro Beep Codes and Error Messages.


Article Summary: Dell Optiplex & Vostro Beep Codes and Error Messages.


Table of Contents:

  1. Optiplex Beep Codes.
  2. Optiplex Error Messages.
  3. Optiplex 7010 & 9010 Beep Codes.
  4. Vostro Beep Codes.
  5. Vostro Error Messages.




Issue 1.


Optiplex Beep Codes.


The computer might emit a series of beeps during start-up if the display cannot show errors or problems. This series of beeps, called a beep code, can be used to help identify various problems.

Diagnostic Beep Codes
Code Cause
1-1-2 Microprocessor register failure
1-1-3 NVRAM
1-1-4 ROM BIOS checksum failure
1-2-1 Programmable interval timer
1-2-2 DMA initialization failure
1-2-3 DMA page register read/write failure
1-3-1 through 2-4-4 DIMMs not being properly identified or used
3-1-1 Slave DMA register failure
3-1-2 Master DMA register failure
3-1-3 Master interrupt mask register failure
3-1-4 Slave interrupt mask register failure
3-2-2 Interrupt vector loading failure
3-2-4 Keyboard Controller Test failure
3-3-1 NVRAM power loss
3-3-2 NVRAM configuration
3-3-4 Video Memory Test failure
3-4-1 Screen initialization failure
3-4-2 Screen retrace failure
3-4-3 Search for video ROM failure
4-2-1 No time tick
4-2-2 Shutdown failure
4-2-3 Gate A20 failure
4-2-4 Unexpected interrupt in protected mode
4-3-1 Memory failure above address 0FFFFh
4-3-3 Timer-chip counter 2 failure
4-3-4 Time-of-day clock stopped
4-4-1 Serial or parallel port test failure
4-4-2 Failure to decompress code to shadowed memory
4-4-3 Math coprocessor test failure
4-4-4 Cache test failure



Issue 2.


Optiplex Error Messages.


An Error Message may be displayed along with the accompanying beep code. Please refer to the table below for details on the error message.

Diagnostic Error Messages
Error Message Indication
Address mark not found
  • The BIOS found a faulty disk sector or could not find a particular disk sector.
Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support.
  • The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell and report the checkpoint code (nnnn) to the support technician.
Alert! Security override Jumper is installed.
  • The MFG_MODE jumper has been set and AMT Management features are disabled until it is removed.
Attachment failed to respond
  • The floppy or hard drive controller cannot send data to the associated drive.
Bad command or file name
  • Ensure you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.
Bad error-correction code (ECC) on disk read
  • The floppy or hard drive controller detected an uncorrectable read error.
Controller has failed
  • The hard drive or the associated controller is defective.
Data error
  • The floppy or hard drive cannot read the data. For the Windows® operating system, run the chkdsk utility to check the file structure of the floppy or hard drive. For another operating system, run the appropriate corresponding utility.
Decreasing available memory
  • One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
Diskette drive 0 seek failure
  • A cable may be loose or the computer configuration information may not match the hardware configuration.
Diskette read failure
  • The floppy disk may be defective or a cable may be loose. If the drive access light turns on, try a different disk.
Diskette subsystem reset failed
  • The floppy drive controller may be faulty.
Drive not ready
  • No floppy disk is in the drive. Put a floppy disk in the drive.
Diskette write protected
  • The floppy disk is write-protected. Slide the write-protect notch to the open position.
Gate A20 failure
  • One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
General failure
  • The operating system is unable to carry out the command. This message is usually followed by specific information—for example, Printer out of paper. Take the appropriate action to resolve the problem.
Hard-disk configuration error
  • The hard drive failed initialization.
Hard-disk controller failure
  • The hard drive failed initialization.
Hard-disk drive failure
  • The hard drive failed initialization.
Hard-disk drive read failure
  • The hard drive failed initialization.
Invalid configuration information – please run SETUP program
  • The computer configuration information does not match the hardware configuration.
Invalid Memory configuration, please populate DIMM1
  • DIMM1 slot does not recognize a memory module, the module should be re-seated or installed.
Keyboard failure
  • A cable or connector may be loose, or the keyboard or keyboard/mouse controller may be faulty.
Memory address line failure at address, read value expecting value
  • A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
Memory allocation error
  • The software you are attempting to run is conflicting with the operating system, another program, or a utility.
Memory data line failure at address, read value expecting value
  • A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
Memory double word logic failure at address, read value expecting value
  • A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
Memory odd/even logic failure at address, read value expecting value
  • A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
Memory write/read failure at address, read value expecting value
  • A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
Memory size in CMOS invalid
  • The amount of memory recorded in the computer configuration information does not match the memory installed in the computer.
Memory tests terminated by keystroke
  • A keystroke interrupted the memory test.
No boot device available
  • The computer cannot find the floppy disk or hard drive.
No boot sector on hard-disk drive
  • The computer configuration information in System Setup may be incorrect.
No timer tick interrupt
  • A chip on the system board might be malfunctioning.
Non-system disk or disk error
  • The floppy disk in drive A does not have a bootable operating system installed on it. Either replace the floppy disk with one that has a bootable operating system, or remove the floppy disk from drive A and restart the computer.
Not a boot diskette
  • The operating system is trying to boot to a floppy disk that does not have a bootable operating system installed on it. Insert a bootable floppy disk.
Plug and Play Configuration Error
  • The computer encountered a problem while trying to configure one or more cards.
Read fault
  • The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or the requested sector is defective.
Requested sector not found
  • The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or the requested sector is defective.
Reset failed
  • The disk reset operation failed.
Sector not found
  • The operating system cannot locate a sector on the floppy or hard drive.
Seek error
  • The operating system cannot find a specific track on the floppy disk or hard drive.
Shutdown failure
  • A chip on the system board might be malfunctioning.
Time-of-day clock stopped
  • The battery might be dead.
Time-of-day not set – please run the System Setup program
  • The time or date stored in System Setup does not match the computer clock.
Timer chip counter 2 failed
  • A chip on the system board may be malfunctioning.
Unexpected interrupt in protected mode
  • The keyboard controller may be malfunctioning or a memory module may be loose.
WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell
  • During initial startup, the drive detected possible error conditions. When your computer finishes booting, immediately back up your data and replace your hard drive (for installation procedures, see "Adding and Removing Parts" for your computer type). If no replacement drive is immediately available and the drive is not the only bootable drive, enter System Setup and change the appropriate drive setting to None. Then remove the drive from the computer.
Write fault
  • The operating system cannot write to the floppy or hard drive.
Write fault on selected drive
  • The operating system cannot write to the floppy or hard drive.
x:\ is not accessible. The device is not ready
  • The floppy drive cannot read the disk. Insert a floppy disk into the drive and try again.



Issue 3.


Optiplex 7010 & 9010 Beep Codes.


Starting from the D4 generation of OptiPlex models onwards (7010/9010/9010 AIO), the beep codes will be eliminated, replaced by a single memory error pattern.
Now only "no memory failure" conditions generate the beep code, the beep pattern is 1-3-2 (1 beep, then 3 beeps, then 2 beeps). This beep code tells you that the computer encountered a memory problem.

The new beep codes emit only memory failure symptoms. Occasionally, reseating the memory modules may fix the beep code errors.




Issue 4.


Vostro Beep Codes.


The computer might emit a series of beeps during start-up if the display cannot show errors or problems. This series of beeps, called a beep code, can be used to help identify various problems.

  1. 3 means 3-3-3-3...That is 3 beeps and 3 beeps and ...: Endless looping until user presses the power button to shut down the system.
  2. The delay between each beep is 300ms. The delay between each set of beeps is 3 sec, and the beep sound lasts 300ms.
  3. After each beep and each set of beeps, the BIOS should detect if the user presses the power button, if so, BIOS will jump out from looping and execute the normal shutdown process and power system.

Power LED Status (Flashing Amber) Beep Description Failure Coverage
1 BIOS ROM checksum in progress or failure. BIOS Chip System board failure, covers BIOS corruption or ROM error
2 No RAM Detected No memory detected
3 Chipset Error (North and South Bridge Chipset, DMA/IMR/Timer Error for Intel platform); Chipset Error System board Failure
(Power LED Blinking Amber)
Time-Of-Day Clock test failure.
Gate A20 failure
Super I/O chip failure
Keyboard controller test failure.
4 RAM Read/Write failure Memory failure
5 RTC Power Fail COMS battery failure
6 Video BIOS Test Failure Video card failure
7 CPU Failure CPU




Issue 5.


Vostro Error Messages.



AUXILIARY DEVICE FAILURE
  • The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program.
BAD COMMAND OR FILE NAME
  • Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.
CACHE DISABLED DUE TO FAILURE
  • The primary cache internal to the microprocessor has failed. Contact Dell Technical Support.
CD DRIVE CONTROLLER FAILURE
  • The CD drive does not respond to commands from the computer.
  • Reseat both the power cable & data cable.
  • If available, swap with a verified working optical drive and cable to test.
DATA ERROR
  • The hard drive cannot read the data.
  • Reseat both the power cable & data cable.
  • If available, swap with a verified working hard drive & cable to test.
DECREASING AVAILABLE MEMORY
  • One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
DISK C: FAILED INITIALIZATION
  • The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics.
DRIVE NOT READY
  • The operation requires a hard drive in the bay before it can continue.
  • Reseat both the power cable and the data cable.
  • If available, swap with a verified working hard drive in the hard drive bay.
ERROR READING PCMCIA CARD
  • The computer cannot identify the ExpressCard. Reinsert the card or try another card.
EXTENDED MEMORY SIZE HAS CHANGED
  • The amount of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the computer. Restart the computer.
  • Reseat the memory.
  • If available, swap with verified working memory of the same type and test.
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE
  • The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? " < > | -
  • Do not use these characters in filenames.
GATE A20 FAILURE
  • A memory module may be loose. Reinstall the memory modules and, if necessary, replace them.
GENERAL FAILURE
  • The operating system is unable to carry out the command. The message is usually followed by specific information-for example, Printer out of paper. Take the appropriate action.
HARD-DISK DRIVE CONFIGURATION ERROR
  • The computer cannot identify the drive type. Shut down the computer, remove the hard drive, and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics.
HARD-DISK DRIVE CONTROLLER FAILURE 0
  • The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive, and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics.
HARD-DISK DRIVE FAILURE
  • The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive, and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics.
HARD-DISK DRIVE READ FAILURE
  • The hard drive may be defective. Shut down the computer, remove the hard drive, and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics.
INSERT BOOTABLE MEDIA
  • The operating system is trying to boot to non-bootable media, such as a floppy disk or CD. Insert bootable media.
INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM
  • The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program.
KEYBOARD CLOCK LINE FAILURE
  • For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics.
KEYBOARD CONTROLLER FAILURE
  • For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics.
KEYBOARD DATA LINE FAILURE
  • For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics.
KEYBOARD STUCK KEY FAILURE
  • For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics.
LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT
  • Dell™ MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played.
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE
  • A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
MEMORY ALLOCATION ERROR
  • The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation.
MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE
  • A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE
  • A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE
  • A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE
  • A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
NO BOOT DEVICE AVAILABLE
  • The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device.
NO BOOT SECTOR ON HARD DRIVE
  • The operating system may be corrupted.
  • Contact Dell Technical Support for help on how to run FIXMBR
NO TIMER TICK INTERRUPT
  • A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics.
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN
  • You have too many programs open. Close all windows and open the program that you want to use.
OPERATING SYSTEM NOT FOUND
  • Reinstall the hard drive (see your Service Manual at support.dell.com). If the problem persists, contact Dell Technical Support.
OPTIONAL ROM BAD CHECKSUM
  • The optional ROM has failed. Contact Dell Technical Support.
A REQUIRED .DLL FILE WAS NOT FOUND
  • The program that you are trying to open is missing an essential file. Remove and then reinstall the program.
  • Windows 7:

    Click the Windows 7 start button > Control Panel > Programs and Features.
    Select the program you want to remove.
    Click Uninstall.
    See the program documentation for installation instructions.

  • Windows® XP:

    Click Start > Control Panel > Add or Remove Programs > Programs and Features.
    Select the program you want to remove.
    Click Uninstall.
    See the program documentation for installation instructions.
SECTOR NOT FOUND
  • The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See Windows Help and Support for instructions (click Start > Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive.
SEEK ERROR
  • The operating system cannot find a specific track on the hard drive.
SHUTDOWN FAILURE
  • A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics
TIME-OF-DAY CLOCK LOST POWER
  • System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, then immediately exit the program. If the message reappears, contact Dell.
TIME-OF-DAY CLOCK STOPPED
  • The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell Technical Support.
TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP PROGRAM
  • The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options.
TIMER CHIP COUNTER 2 FAILED
  • A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics.
UNEXPECTED INTERRUPT IN PROTECTED MODE
  • The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics.
X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY
  • Insert a disk into the drive and try again.
WARNING: BATTERY IS CRITICALLY LOW
  • The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet; otherwise, activate hibernate mode or shut down the computer.





Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN143065

Last Date Modified: 09/10/2014 10:19 AM


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