Knowledge Base

How to Find Warranty Status and Information


Table of Contents:

  1. Warranty Status and Warranty Extension
  2. Warranty Plans Description
  3. International Warranty Support
  4. Expired Warranty Service

This article provides information on "How to Find Warranty Status and Information"


1. Warranty Status and Warranty Extension

In order to find out the warranty status of your Dell system please go to the Dell Warranty Support Site, enter your tag in the box provided and click Submit. Fill out the captcha to view warranty information. If you have multiple Dell products, visit My Products and Services to see details for all in one place. This is the My Products and Services link and can provide quick access to warranty info for up to 10k tags that can be up uploaded via a CSV file. This link requires a My Account login to access the tool. If the tags are already in a CSV file, the upload and display of warranty information should only take 5 to 10 minutes. Once displayed the results can be downloaded into a CSV or Excel file for use off line. Additionally we have Multiple Service Tag Lookup from eAPIS: http://en.community.dell.com/dell-groups/supportapisgroup/ (English-only). For Details, please review Developer.dell.com.

You will see that warranty expires at 11:59 PM GMT on the End date of your warranty period. To convert GMT to your local time, use any of the online timezone guides easily found by an internet search. As a general rule, select the closest major city that you know to be in the same time zone as you then based on the Time Zone Offset (hours), add or subtract the number of hours to your local time.

PLEASE NOTE:
If your area is in Daylight Saving/Summer time, the Time Zone Offset referenced will be one hour less. GMT is also referred to as Coordinated Universal Time or UTC.
EXAMPLE:
Your location is near Berlin.
Your warranty expires on: End date (GMT time zone) is July 10, 2015 until 11:59 PM GMT.
The Time Zone Offset (hours) is: GMT +1.
Your warranty expires on: End date (Berlin time) is July 11, 2015 until 12:59 AM.

REFERENCE TABLE (in English)

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2. Warranty Plans Description

For a detailed look at what services the warranty on your system has and what support you are entitled to, please go to the Service Contracts Page for Consumer Customers.

Select The Country your system was purchased in from the list provided. A new page will open with all of the warranty Service Options available in your region.

Alternatively you can go to the Commercial Customers page which will give you ways to either check your invoice for terms and conditions or can take you to a service to get you a copy of your invoice.

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3. International Warranty Support

International support may be available for your system.

There are three methods for engaging technical support when travelling internationally:

  • Call the call center of the country in which you're travelling.
  • Call the call center of your home region while abroad.
  • Call the International Queue at 512-728-7424 - toll call. If in the US or Canada, call 800-285-1653 - toll free.

For further information and International Support Telephone Numbers please go to the Dell Support Site International Services Page for an up to date contact sheet.

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4. Expired Warranty Service

Troubleshooting and repair of out of warranty systems may be possible on a chargable basis. Contact technical support for assistance.

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Article ID: SLN153567

Last Date Modified: 06/03/2016 09:39 AM


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