Knowledge Base

How to Find Warranty Status and Information


Table of Contents:

  1. Warranty Status and warranty extension
  2. Warranty Plans Description
  3. International Warranty Support
  4. Expired Warranty Service

Article Summary: This article provides information on Warranty Status and Information for your Dell System


1. Warranty Status and warranty extension

In order to find out the warranty status of your Dell system please go to the Dell Support Site and enter your tag in the box provided and click on Submit.

The Warranty on your system will now be displayed advising of the type of warranty as well as expiration dates. Clicking on the Warranty Tab will also provide additional information on your warranty.

The warranty screen will show your registered Country / Ship Date as well as any service warranty packages purchased with the system.

(The start and end date of the warranty services may not be displayed until the system is verified - please see verification check details below.)

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2. Warranty Plans Description

For a detailed look at what services the warranty on your system has and what support you are entitled to, please go to the Service Contracts Page for Consumer Customers.

Select The Country your system was purchased in from the list provided. A new page will open with all of the warranty Service Options available in your region.

Alternatively you can go to the Commercial Customers page which will give you ways to either check your invoice for terms and conditions or can take you to a service to get you a copy of your invoice.

You may be asked for verification check before some warranty information and options are displayed.

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Type the code as displayed onscreen in the box and press submit to progress.

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Please take time to familiarize yourself with your specific warranty and the terms and conditions applied to it.

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3. International Warranty Support

The Dell International Services program offers the security of knowing you can receive service support when you travel with your Dell Commercial laptop outside your home country. To qualify for international service you must purchase the Next Business Day On-Site Response Service.

There are three methods for engaging technical support when travelling internationally:

  • Call the call centre of the country in which you're travelling

  • Call the call centre of your home region while abroad

  • Call the International Queue at 512-728-7424 - toll call. If in the US or Canada, call 800-285-1653 - toll free.

The call centre that you contact will perform a problem diagnosis. If repair is needed, the phone technician will arrange for service by contacting the Dell call centre in the country where the customer is located. A dispatcher will contact the customer and arrange for service.

For further information and International Support Telephone Numbers please go to the Dell Support Site International Services Page for an up to date contact sheet.

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4. Expired Warranty Service

If your warranty has expired we can still help at Dell Technical Support.

For a low cost, the technician will diagnose the problem to determine if there has been a hardware failure with your:

  • Dell PC

  • Factory installed accessories such as Dell-branded monitors, keyboards, speakers, docking stations, Printers etc.

After diagnosis by a Dell technician you will receive a quote for the repair, and in case you accept and proceed with payment we will contact you to schedule a convenient time to come to your location for repair.

Please go to the Dell Support Site, Select the Country you wish to see information on and click on the Support Tab - Home or Work, depending on your warranty, then click Warranty to bring up all of the Warranty Options for your system.

For detailed information on Out Of Warranty Support for your region, select Expired Warranty Service.

If you would prefer to diagnose the issue for yourself, help is available by clicking on the Product Support Tab when you entered your service tag.

Here you can run diagnostics on your system as well as search the Dell Knowledge Base Articles for any issues.

Please check out the article below for more information on this.

Please go to the Dell Support Site, Select the Country you wish to see information on and click on the Support Tab - Home or Work, depending on your warranty, then click on Parts, then View All Parts for a complete list of parts available for upgrade or repair for your system.

Alternatively there a section on your support page that deals with parts and upgrades and links to the appropriate pages for your system. Enter your Service Tag or select Scan your System, to ensure that the parts suggested for any replacement or upgrade is specific to your system.

Example of icons for system upgrades

Note: Please be aware any out of warranty troubleshooting done with a technician is chargeable.

The diagnosis is only as good as your ability to help the technician troubleshoot your system.

There may be secondary issues that won't be detected until your primary issue is resolved.

These secondary issues will not be covered under your initial quote, unless they were mentioned at the time of the first quote.

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If you require further assistance or wish to give us feedback, please engage your regional Twitter technical support team.




Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN153567

Last Date Modified: 11/17/2014 09:48 AM


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