Knowledge Base

How to Find Warranty Status and Information



For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product refer to the expanding sections.

Most of this information is also available on our WARRANTY and SUPPORT SERVICES page.


  • Warranty Status - Is your Dell product covered under warranty, check its warranty status and warranty expiration date by entering your Service Tag or let our automated tool detect the Service Tag for you.
  • How to use My Account on Dell Support Site for Support Services - The My Account tool is a great resource for managing the Dell products you own and accessing personalized results. Also purchase warranty or service extensions (if available in your country) and monitor the status of service calls.
  • Warranty Management - This video shows you how to to tell if your Dell warranty or service contract about to expire? In just a few short steps you can rest assured knowing your Dell product is protected.
  • Extend or Upgrade Your Warranty - Dell warranties can be renewed to cover Dell-branded hardware repairs or replacement parts.
    Note: Not all countries offer warranty renewals and extensions, refer to Table 1 for a list of countries that does offer warranty renewals and extensions.
    Countries that Offers Warranty Renewals and Extensions
    Austria
    Belgium
    Brazil
    Canada
    China
    Czech Republic
    Denmark
    Finland
    France
    Germany
    Greece
    India
    Ireland
    Italy
    Japan
    Luxembourg
    Malaysia
    Netherlands
    Norway
    Poland
    Portugal
    Singapore
    Slovakia
    South Africa
    South Korea
    Spain
    Sweden
    Switzerland
    Taiwan
    Thailand
    United Kingdom
    United States
    Table 1: Countries That Offer Warranty Renewals and Extensions
  • Refer to the Service Contracts Page for Consumer Customers, for a detailed look at what services the warranty on your computer has and to what support you are entitled.
    Notes:
    1. You will be taken to a page in English where you can select your region and country, the information about your warranty will be in the local language.
    2. Click Featured Agreements for a list of the different kinds of warranties and services that may be available to you.
  • Alternatively you can go to the Commercial Customers page, which will give you ways to either check your invoice for terms and conditions or can take you to a service to get you a copy of your invoice.
    Note: You will be taken to a page in English where you can select your region and country, the information about your warranty will be in the local language.
  • Warranty and Ownership Transfer - You may request a warranty and/or ownership transfer if you have recently purchased or received a used Dell product, sold or given away your Dell product, are moving/moved to another country and need coverage in that region, or own a product manufactured by a company that Dell has recently acquired. You may also request permanent address changes for your Dell products with a service tag.
  • Retail Registration - When you bought a computer through a retail seller, you need to register your Dell computer to receive warranty support.
  • For more information, refer to Dell Knowledge Base article Ownership Transfer and Retail Registration Guide.

International support may be available for your computer.

There are three methods for engaging technical support when travelling internationally:

  • Call the call center of the country in which you're travelling.
  • Call the call center of your home region while abroad.
  • Call the International Queue at + 001 512-728-7424 (toll call, English only).
Note: For more information and International Support Telephone Numbers, refer to the Dell International Services page for an up to date contact list.

Dell is here to help, even after your warranty has expired.

  • For useful tips and guidance on arranging an 'out of warranty' repair for your Dell computer, for more information, refer to Dell Knowledge Base article How to Arrange 'Out of Warranty' Repair on your Dell System.
  • Dell Warranty Status and Repair: Watch this video for a brief overview of Dell warranty information and out of warranty repairs, for your product. Learn about important details and learn where to go to find out more within the Dell website.
Refer to the following resources for more information:
  • WARRANTY and SUPPORT SERVICES: On this page you can check your warranty status, renew the warranty, transfer ownership, or register your Dell product.
  • Dell Warranty Information: Watch this video for a brief overview of Dell warranty information for your product. Learn about important details and learn where to go to find out more within the Dell website. This video focuses on the North American regions of the US and Canada. For FAQs go to http://pilot.search.dell.com/warranty.



Article ID: SLN153567

Last Date Modified: 07/20/2017 02:28 PM


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