Situation - Mechanical Block or Other Mechanical Type Error Reported
Another Situation - Error Reported After Chassis or Library Replacement
Solution - General Troubleshooting Steps and Possible Solution
Mechanical Block or Other Mechanical Type Error Reported
Typical Mechanical Block or Other Mechanical Type Errors
If there is a mechanical block or another type of a mechanical type of error - the TL2000 / TL4000 library will display it from the front display panel or LCD.
Additionally, it will show the error from the RMU (Remote Management Unit), or Web Interface.
These errors can be seen as some of the following:
NOTE: An example of this would be of the following: 8D 07 - Sled Blocked. Error during sled movement to rotation position.
Error Reported After Chassis or Library Replacement
General Symptoms if the TL2000 / TL4000 Chassis is Replaced
If the TL2000 / TL4000 Tape Library Chassis is replaced, there is a possibility that it will fail to initialize. Any activity that exercises (uses) the library's picker results in a Mechanical error message.
The library may also report an unusual status for the tape drives such as "Unsupported" or "Writing" in the Remote Management Unit, or Web Interface.
Additionally, the Display or Operator Control Panel (OCP) remains on the pre-initialization status screen that shows the library firmware revision, number of tape drives, etc.
General Troubleshooting Steps and Possible Solutions
NOTE: At any point during these steps, you run into difficulty, doubt or other technical issues, please contact Dell Technical Support for assistance. Possible Causes
Some of the possible causes of mechanical type issues, can be of the following:
The tape library is not racked, and sitting on top of another device within the rack.
Another device or server is sitting on top of the library within the rack.
If it is a new or moved tape library, has the shipping lock has been removed? If not, the shipping lock is located on top of the library.
If the tape library is setting on a shelf in a rack, the feet have not been installed.
If the rack rails are not installed properly, or too tightly - it can cause the bow of the library not to occur. Or it can slightly twist the frame of the library.
There is an obstruction in the picker path - such as media, or other debris.
Or as mentioned before, the tape library (or chassis) was replaced.
Troubleshooting and Possible Solutions
General troubleshooting step and possible solutions are as follows:
Typical Steps if the TL2000 / TL4000 Chassis was Replaced:
If the TL2000 or TL4000 chassis was replaced, use the following process:
The preferred method of recovering from this condition is to install the original LCC (Library Control Card) in the replacement chassis.
After the replacement chassis is installed, remove the LCC that came with the replacement chassis and insert the LCC from the original library chassis.
Once the original LCC is installed and the library is powered on, the VPD will be copied from the LCB to the replacement chassis’ picker.
If the message “VPD Selection” (VPD - Vital Product Data) is displayed at the Operator Control Panel, carefully highlight the “VPD from Controller” option before selecting OK. This will copy VPD from the controller to the replacement library enclosure.
If this does not resolve the issue, see the User's Guide listed below on how to "Installing Your Drive(s) in the Replacement Library Enclosure"
If this does not resolve the issue, please contact Dell Technical Support for assistance.
Typical Steps for TL2000 / TL4000 Mechanical Errors:
If the tape library is new or has been moved, make sure the shipping lock has been removed from the top of the library.
If the tape library is not racked, try installing the rails that came with the library. See the User's Guide on how-to install the rack mounts:
Put the magazine(s) back into the library (preferably empty), and power on the library.
If a mechanical error message comes up at this point, call Dell Technical Support.
If possible, gather a "dumpall" or "Service Dump" log from the RMU / Web Interface. This log can be obtain using the following menu: Service Library > View Logs > Save Service Dump
NOTE: Make sure that all Pop-Up blockers are turned-off for this process. Please consult your web browser's help section to turn-off this feature, if necessary.
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.
Article ID: SLN155569
Last Date Modified: 06/21/2013 12:00 AM
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