Knowledge Base

Dell Backup and Recovery Compatibility issues with Windows 8.1


Table of Contents:

  1. Dell Backup and Recovery users might encounter errors and degraded or lost functionality in Windows 8.1
  2. Update Dell Backup and Recovery to Version 1.6.x.x

This article provides information on "Dell Backup and Recovery Compatibility issues with Windows 8.1".


Dell Backup and Recovery users might encounter errors and degraded or lost functionality in Windows 8.1

Dell Backup and Recovery users who have not updated to the latest version might encounter errors and degraded or lost functionality. Versions 1.0.0.x and 1.5.0.x of Dell Backup and Recovery are not compatible with Windows 8.1. Only version 1.6.x.x is compatible with Windows 8.1. It is strongly recommended that you should upgrade to the latest version to avoid compatibility issues.


Update Dell Backup and Recovery to Version 1.6.x.x

Dell Backup and Recovery users should update the application to version 1.6.x.x.

Version 1.6.x.x is expected to be available on or after 10/18/2013. You should check for updates at that time.

To check which version of Dell Backup and Recovery is currently installed:

 

  1. Open the application
  2. From the home page, click on the question mark in the upper right corner and then click "About":

 

  1. The version number will be displayed in a pop-up window

To update Dell Backup and Recovery via the internet:

 

  • Click on:

 

 

  • If an update is available for your version of Dell Backup and Recovery you will be given the option to update your software at this time.

 

If you wish for the system to automatically check for updates periodically in the future, simply check:

  • Depending on which version of Dell Backup and Recovery is installed, you may have to perform steps 1 through 4 above more than once in order to install the latest version. Dell Backup and Recovery users with version 1.0.0.x installed will have to update to version 1.5.0.x first, and then to 1.6.x.x.

The table below shows compatibility and updates required:



To install Dell Backup and Recovery if it is not already installed:

 

  1. Please ensure your device meets the minimum system requirements.
     
  2. Save all open files and close any open applications.
     
  3. Remove all previous Dell backup applications if installed (Dell Backup and Recovery Manager, Dell DataSafe Local, Dell Data Safe Online).
     
  4. Download Dell Backup and Recovery then run the Setup program.
     
  5. If you’re prompted to allow the program to make changes to your computer, click Yes.
     
  6. Follow the instructions on the screen
     
  7. If asked, please allow your system to be restarted
     
  8. After the system has rebooted, please allow the update to complete before using the application
     
  9. To open Dell Backup and Recovery, go to the start screen, type Dell Backup and Recovery in the search box and then click the Dell Backup and Recovery icon
Version 1.6.x.x is expected to be available on or after 10/18/2013. You should check for updates at that time.
Minimum System Requirements
  • Operating System: Windows 7, Windows 8, Windows 8.1
  • Processor: 1GHz or faster
  • System Memory (RAM): 1 GB (32-bit) or 2 GB (64-bit)
  • Hard disk space: At least 16 GB Free or greater




Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN284580

Last Date Modified: 08/28/2014 10:35 AM


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