Knowledge Base

FAQs - Dell Download Manager




General

How to use the Dell Download Manager?


What is the Dell Driver Download Manager?

The Dell Driver Download Manager is a tool that has been developed by Dell to speed up and enhance the process of downloading files on to your computer.


Why should I use the Dell Driver Download Manager?

The Dell Driver Download Manager offers a fast, more efficient, method of downloading files as well as offering the ability to pause and resume your downloads. When downloading large files, the Download manager tracks and confirms the completeness of your download and virtually eliminates an undetected file corruption from occurring.


Do I have to use the Dell Driver Download Manager to download files?

No, you can still choose to download files via your browser without using the Dell Driver Download Manager as long as you are downloading them one at a time. When you first begin to download a file you will be presented with a pop up screen offering the options to use the Driver Download Manager or Internet browser. If you choose Internet Browser you can download files as you normally would.

However, if you have built a list of drivers to be downloaded-by selecting multiple drivers and adding to your list, you WILL be required to use the Dell Driver Download Manager to download the list of files. You can always choose to switch back to using your browser for downloads by following the instructions in this FAQ.


How can I create an ISO image from my downloaded files?

Please note that the ISO feature is temporarily unavailable with Dell download manager. We are working to enhance and improve this ISO feature in the coming months.


Compatibility

What Operating Systems and web browsers support the Dell Download Manager?

The Dell Download Manager is available to use in other browsers, but is only certified and tested for the ones listed below.

Operating Systems:
  • Windows X
  • Windows Vista
  • Windows 7
  • Mac OS X 10.5+ (Intel)
  • Browsers:
  • Internet Explorer
  • FireFox
  • Safari
  • Chrome
  • Do I have to install something to use the Dell Driver Download Manager?

    Yes. If you have not already done so, you will be prompted to download and install the Dell Download Manager.

    Please see the Downloading and Installing drivers using the Dell Download Manager KB article for more details.


    Usage

    How to use the Dell Download Manager?

    After selecting the file(s) you wish to download, you will be prompted to choose your Download Method. Select "Use Dell Download Manager". This will trigger the download and install process.


    If I cancel the download process or if it fails, do I need to restart the download process again from the beginning?

    No you can restart the download process from the point it stopped if you are not behind a proxy. The Dell Driver Download Manager offers you the ability to save the progress of your download by adding an icon to your desktop. If you are behind a proxy, you have to start the download process from beginning.


    What are the system settings that can interfere with my ability to download software from the internet?

    You may need to adjust the following settings to successfully download software:

    If you have a firewall or anti-virus software installed, you may have to temporarily disable your computer’s firewall settings.
    If your browser displays a security warning, you may need to add Support.Dell.Com to your list of trusted sites.
    If Download Notifications are not enabled in your browser’s security settings, then your browser’s security settings may block downloads without displaying any notification.

    For additional information, refer to Downloading and installing drivers using Download Manager.
    Depending on internal firewall, You will need to have administrator rights access on your computer.


    Troubleshooting

    I chose Dell Driver Download Manager but now I no longer want to use it, what do I do.

    To make the pop-up screen display again so you can choose the browser option to download, empty the cookies for your internet browser. Choose the option for "Internet Browser" and ensure the Remember my Selection box is checked on the bottom right of the pop up window.

    For help deleting cookies in Internet Explorer, click here.


    How can I remove the Dell Driver Download Manager if I no longer want to use it?

    You can remove Dell Driver Download Manager by uninstalling it from Add/Remove Programs and deleting your browser cookies. For detailed instructions, refer to Step 2 of Dell KB Article 374623 - Troubleshooting Download Manager


    What happens if I use an operating system and browser that the Dell Driver Download Manager does not support?

    The Dell Download Manager is available to use in other browsers, but is only certified and tested for the ones listed above.


    What should I do if I am having problems using the Dell Driver Download Manager?

    To troubleshoot other issues using the Dell Driver Download Manager, click here.


    Article ID: SLN291859

    Last Date Modified: 12/15/2014 07:43 PM


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