Knowledge Base

Performing a Soft or Hard Reset on a Dell™ Axim™ - KB Article - 276885

Reasons to Perform a Soft Reset

  • The Axim is experiencing problems.
  • The Axim is locking up, or the screen freezes.
  • The Axim does not synchronize with a computer.
  • A reboot is needed after a software or settings change.

Perform a Soft Reset on the Dell™ Axim™

The soft reset will reboot the Axim. Any file that is open at that time may be lost, but all saved data and programs will remain.

  1. Turn on the Axim.

  2. Use the stylus to press the reset button until it clicks. See Figure 1, Figure 2, or Figure 3 for the location of the reset button on the Axim models.

Figure 1: Reset
Button on Axim 5

Figure 2: Reset Button on
Axim 3 and 30

Figure 3: Reset Button on
Axim 50 and 51

Reasons to Perform a Hard Reset on a Dell™ Axim™

  • You want to delete all stored data.
  • You forget your password and need to clear it.
  • The Axim is experiencing problems and you have already performed a soft reset.

Perform a Hard Reset on the Dell™ Axim™

Performing a hard reset of the Axim erases all data. Please make sure that any data you want to keep is backed up.

  1. With the Axim turned on, press the reset button until it clicks (Figure 1).

  2. Press the power button.

  3. Release the reset button.

  4. Release the power button.

  5. When you see the prompt on the screen, press the contacts button to reset the Axim to factory defaults. You can also choose to press the Mail button if you need to cancel the reset process (Figure 2).

Figure 1: Axim Reset Button (From Left to Right: Axim 5, Axim 3 and 30, Axim 50 and 51)

Figure 2: Contacts and E-mail Buttons (From Left to Right: Axim 5, Axim 3 and 30, Axim 50 and 51)

Numbers reference images above:
Contacts Button
E-mail Button

Dell™ Axim™ Additional Information

Support Options

For more troubleshooting assistance, click one of the support options below.

Dell Community Forum - Dell Axim Message Boards

Get answers from Dell customers helping each other.
E-mail Dell
Communicate by e-mail with a Dell Representative.


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN109003

Last Date Modified: 11/14/2010 12:00 AM

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