This article will help you recover your system from Hard Drive (HDD)or BIOS password protection.
If your computer is already powered off, please follow the instructions below to return to the password prompt:
Your computer might display the message in several different methods depending on the computer and BIOS type that you have.
Explore the tabs below to find the corresponding method for your system type
You will see three gray bars on a white background are displayed. The second gray bar displays a message similar to (Figure 1).
Figure 1: Hard Drive Password Prompt
When you are prompted for the password (Figure 1), type the Hard Drive or BIOS password that you might have set on your computer.
When unsuccessful, you will be prompted with an error message again.
You will see the message 'Enter HDD Password' on a blue box with a black background similar to (Figure 2).
When you are prompted for the password (Figure 2), type the Hard Drive or BIOS password that you might have set on your computer.
When unsuccessful, you will be prompted with the message 'HDD Password Invalidate. Press Any Key' (Figure 3).
Press Any Key and repeat steps 1-3 until you see a message similar to (Figure 4).
You will see a message 'Harddisk Security SATA Port 0 Lock' similar to (Figure 5).
Press Enter key to proceed to the password prompt (Figure 6)
Type the password that you might have set on your computer and press the Enter key once.
When unsuccessful, you will prompted with the 'Harddisk Security SATA Port 0 Lock' similar to Figure 5 again. Repeat steps 1 & 2 until you see a message titled System Disable (Figure 7).
Make a note of the unique ID under System Disable and your system Service Tag.
You will see a message 'Enter System Password' similar to (Figure 8).
Type the password that you might have set on your computer and press Enter key once.
If unsuccessful, you will prompted with the message 'Invalid Password'. Press Enter key to try again.
On three unsuccessful attempts, you will be prompted with the message 'Invalid Password. HDD is Locked'.
Make a note of the Service Tag and the Hard-drive S/N mentioned on top of the screen.
On contacting Dell Technical Support you will be asked to confirm the below for security reasons:
Please have the full error message along with your system Service Tag information as this is required to create the release code.
Click here to open the Dell Support contact website.
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Once Dell Support has provided the master password, you will enter this at the prompt and then press Ctrl + Enter to complete the process. The master hard drive password will automatically clear the hard drive password.
If the computer responds with the message Invalid Password, press the Enter key and continue to enter the same password three more times. After the fourth attempt the BIOS should accept the master password, clear the password, and allow access to the hard drive.
Article ID: SLN142655
Last Date Modified: 12/13/2017 03:49 AM