Knowledge Base

Windows 10 Wireless Networking Usage and Troubleshooting Guide for the Home



For help with setting up, connecting, sharing files, photos, music and troubleshooting your wireless network refer to the expanding section and follow the steps and refer to the links.


In order to connect to the Internet wirelessly certain hardware and services are needed which are listed below. Without any one of these items connection to the internet is not possible. The range from the router typically will be limited (less than 200 feet or 60 meters).

  • Wireless Network Adapter - This is a device that can be installed inside the computer or into a USB port. If you do not know if you have a wireless card installed contact the manufacture of the computer to find out.

  • Wireless Broadband Router - The router is used to connect all of your computers to a network, and to the Internet.

  • Broadband Internet Service Provider (ISP) - Telephone (DSL) and Cable TV companies usually offer Internet service.

Note: When setting up your wireless network try to locate the wireless router somewhere close to the middle of the house or office, when possible. At least place the wireless router as high as possible to bypass interference.
  1. Your Broadband Internet Service Provider (ISP) will either come to your residence or business and set up the Broadband Modem or send you a do-it yourself kit.
    Note: When using the do-it yourself kit, follow the instructions provided for setting up the Broadband Modem or contact your ISP. Most likely you will need to contact your ISP anyway to set up a user name and password (when using DSL), or register your Broadband Modem (when using cable).

  2. Once the Broadband Modem is set up and working remove the network or USB cable that is connecting the computer to the Modem.

  3. Turn off the Broadband Modem for at least three or more minutes (this is necessary to make the Broadband Modem find the wireless router later).

  4. After the three or more minutes is up, attach the wireless router with the supplied network cable and turn the Broadband Modem back on.

  5. Refer to the documentation that comes with your wireless router for installation instructions.
    Note: For more information on setting up you wireless router refer to the manufacture's website (Table 1).
    Manufacture Website Link
    Linksys External Link
    D-Link External Link
    Netgear External Link
    2Wire External Link
    Belkin External Link
    Apple External Link
    SMC External Link
    TRENDnet External Link
    TP-Link External Link
    Cisco External Link
    Ubiquiti External Link
    Table 1: Common Wireless Router Websites

  6. During the initial set up of the wireless router the network name (SSID) and Wi-Fi Security (network) key should be changed for security reasons, for additional information refer to the Securing Your Wireless Network section.

Note: The following steps are for Windows 10, for other Operating Systems visit our Networking and Wireless Support Center.
  1. Move the computer to within 3-9 feet (1-3 meters) of the router (if possible).
    Notes:
    • Moving the computer closer to the router will help eliminate sources of interference which may cause slow and intermittent connections, and to make sure the wireless hardware is working correctly.
    • When your computer only connects correctly to the internet while the computer is close to the router, it means you are probably experiencing interference issues. For more information on what causes interference, refer to the Dell Knowledge Base article How to Identify and Reduce Wireless Signal Interference.

  2. Touch or click the network icon (Available Networks or Network Icon), either in the taskbar or in the hidden icons area Windows 10 Hidden Icons Arrow (both are located in the lower right-hand corner of the screen).
    Note: Make sure the wireless antenna is on, For more information refer to Dell Knowledge Base article How to Turn the Wireless on a Dell Notebook On and Off (Wi-Fi, Bluetooth and Mobile Broadband).

  3. Look for a listing that has the most white bars next to it (it may be necessary to scroll up or down to find it).

  4. Touch or click the network with the most white bars (Available Network), and then touch or click Connect.
    Note: When there is more than one listing with the same number of white bars or the listing reads as "Hidden network or Other Network", refer to the Getting the Wireless Network Name Directly from the Wireless Router tab, within the Securing Your Wireless Network section, for instructions to get the wireless network name from the wireless router directly.

  5. Enter the network security key if prompted, and then click Next.
    Notes:

  1. Move the computer to within 3-9 feet (1-3 meters) of the router (if possible).
    Notes:
    • Moving the computer closer to the router will help eliminate sources of interference which may cause slow and intermittent connections, and to make sure the wireless hardware is working correctly.
    • When your computer only connects correctly to the internet while the computer is close to the router, it means you are probably experiencing interference issues. For more information on what causes interference, refer to the Dell Knowledge Base article How to Identify and Reduce Wireless Signal Interference.

  2. Touch or click the network icon (Available Networks or Network Icon), either in the taskbar or in the hidden icons area Windows 10 Hidden Icons Arrow (both are located in the lower right-hand corner of the screen).
    Notes:
    • Make sure to unplug any network (Ethernet) cable or undock before performing the steps, otherwise the wireless icon may not appear correctly.
    • When you cannot find the wireless icon, reboot the computer. When it still does not show, download and install the latest drivers. For more information, refer to How to Download and Install the Latest Dell Wireless Network Adapter Driver section.

    This icon means that your computer is connected to the wireless network. When you cannot get to the internet, refer to the Resolving Not Able to Get to the Internet tab.

    This icon means that the wireless antenna is on, but you are not connected to a wireless network. For information on connecting to your wireless network, refer to the I want to connect my computer or tablet to my existing wireless network section.

    This icon means that the wireless antenna is off.

    To turn the wireless antenna back on:

    1. Touch or click on the Network icon (Network Icon Off).

    2. Touch or click the panel labeled Wi-Fi (the panel should turn from gray to blue and should look like Figure 1).
      What the Network Icons Should Look Like
      Figure 1: Wireless Icons Example Settings
    3. When your network icon does not change to Available Network, refer to the I want to connect my computer or tablet to my existing wireless network section.

    This icon means that the computer is in Airplane mode and that all the wireless communication devices including Wi-Fi, Mobile Broadband, Bluetooth, GPS, near field communication (NFC) and any other type of wireless communication are turn off.

    To turn the communication devices back on:

    1. Touch or click on the Network icon (Network Icon Airplane Mode).

    2. Touch or click the panel labeled Airplane mode (the panel should turn from blue to gray).
      Note: When Airplane mode still cannot be turned off, refer to Dell Knowledge Base article Resolving Not Being Able to Turn Off Airplane Mode.

    3. When the panel labeled Wi-Fi is still gray, touch or click the Wi-Fi panel (the panel should turn from gray to blue and should look like Figure 1).
      What the Network Icons Should Look Like
      Figure 1: Wireless Icons Example Settings
    4. When your network icon does not change to Available Network, refer to the I want to connect my computer or tablet to my existing wireless network section.

When you have not done so, please perform the steps on the Resolving Wireless Connection Issues tab first.

  1. Run the Network Troubleshooter.
    1. In the search box type, troubleshoot
    2. Touch or click Troubleshooting (Control panel).
    3. Touch or click Network and Internet.
    4. Touch or click Internet Connections.
    5. Touch or click Next and follow the prompts.

  2. Turn off and then turn on all the devices on the network to reboot and synchronize them, for more information refer to the Turn Off and Then Turn on All the Devices on the Network tab.

  3. Make sure the most current wireless drivers, computer BIOS and router firmware are installed.
    Note: When the affected device has no Wireless connectivity to download a driver or BIOS, you will need to do one of the following to get the driver on the affected device:
    • Connect the affected device to your router using a network cable (when that is an option).
    • Use another device that does have Internet connectivity to download the driver and use a USB Flash drive to transfer the driver to the affected device.
    • For tablets, use the USB cable that came with the tablet to transfer the driver to the tablet, which was downloaded to another device that does have Internet connectivity.
    • For more information on downloading and installing the most current BIOS version, refer to the Dell Knowledge Base article What is BIOS and How to Download and Install the latest BIOS?
      Notes:
      • When you have upgraded from Windows 7 or 8(8.1) to Windows 10. It is recommended that you update to the most current BIOS available for your computer before installing any Wireless device drivers.
      • The most current BIOS is located in the BIOS subsection.

    • For more information on downloading and installing the most current wireless drivers, refer to How to Download and Install the Latest Dell Wireless Network Adapter Driver section.
      Note: The network adapter drivers are located in the Network subsection.

    • Update the wireless router's firmware to the latest available, refer to the wireless router documentation or contact the wireless router manufacturer, links are provided in Table 1.
      Note: To update the router firmware you will need to have a computer connected to your wireless router (this may be by means of a network cable or another computer that is connected wirelessly).
      Manufacture User Name Password
      Linksys External Link
      leave blank admin
      D-Link External Link
      admin leave blank
      Netgear External Link
      admin password
      2Wire External Link
      None unless one was set up. None unless one was set up.
      Belkin External Link
      None leave blank
      Apple External Link
      Use the AirPort utility
      SMC External Link
      Admin smcadmin
      Table 1: Wireless Manufacture Links, Router Default User Names and Passwords

  4. Make sure the wireless adapter is transmitting at its highest level. For more information, refer to the Configure the Wireless Adapter Settings for Optimal Performance tab.

  5. Run the Network Adapter Diagnostics available on the Dell Support site.
    Notes:
    • When the affected device has no Wireless connectivity, for this process to work, a network cable will have to be connected between one of the LAN ports on the back of the wireless router and the LAN port on the computer. Refer to the Dell Knowledge Base article Manuals and Documentation for your Dell Product, for information on how to get the manual for your computer, which will provide you the location of the of the RJ45 or USB-C port on your computer.
    • A small program may need to be downloaded and installed, follow the prompts.

  6. SupportAssist, detects issues and sends you alerts based on your device, This application gives you access to everything you need to take the guesswork out of maintaining PCs and tablets. For more information on how to obtain and install SupportAssist, browse to the SupportAssist for PCs and tablets page.
    Note: You may need to provide the Service Tag or Express Service Code of your Dell computer or select your computer model from a list.

  7. Refer to the following articles corresponding to the browser installed on your computer.
  8. For more information on resolving issues getting to the Internet, refer to Microsoft Knowledge Base article Fix Network Connection Issues in Windows 10 for advanced troubleshooting steps such as the resetting the TCP/IP stack. External Link

  1. Disconnect the power from the broadband modem and leave the broadband modem disconnected for at least 3 minutes.

  2. Shut down all the computers that are connected to the network.

  3. Disconnect the power from the wireless router.

  4. Verify that a network cable is connected from the Broadband Modem into the Internet or WAN port on the wireless router.

  5. Verify that no USB cables or serial cables are connected to the Broadband Modem.

  6. Connect the power to the broadband modem. Wait for at least 2 minutes for the Broadband Modem to initialize.
    (If the Modem does not establish an Internet connection successfully, unplug the Modem. Wait for at least 5 minutes, then plug in the Modem.)

  7. Connect the power to the wireless router. Wait for at least 2 minutes for the wireless router to initialize.

  8. Turn on the computer and try connecting to the Internet.
    Note: When you still cannot connect to the internet, check to see if other computers are able to get on the internet, or connect this computer with a network cable directly to your router (when these are options). When no other computers or this computer connected directly to your router cannot get to the internet, you will need to contact your Internet Service Provider (ISP) or the manufacture of your router.

  9. When your computer still cannot connect to the Internet, refer to the Resolving Not Able to Get to the Internet tab, and continue with Step 3.

For information on finding which wireless adapter is installed in your computer, refer to Dell Knowledge Base Article, Which Wireless Networking Adapter is Installed in Your Dell Computer
For Intel Wireless adapters:
  1. In the Search box, type Device Manager.

  2. Touch or click Device Manager (Control Panel).

  3. In the Device Manager window, click the arrow sign next to Network Adapters.

  4. Double-tap or double-click the Intel PRO Wireless.

  5. Click the Advanced tab.
    Note: Depending on the Wireless Adapter installed these options may not be available.

  6. In the Property: box, click Roaming Aggressiveness and select 2. Medium-Low from the drop-down menu.

  7. In the Property: box, click lick Throughput Enhancement and click to select Enable: from the drop-down menu.

  8. In the Property: box, click lick Transmit Power and click to select 5. Highest from the drop-down menu.

  9. Click OK.

  10. Bookmark this article as a restart of the affected computer is needed at this time, and additional troubleshooting my be needed.

  11. Save any data, close any open program(s) and restart the computer.

  12. When your computer still cannot connect to the Internet, refer to the Resolving Not Able to Get to the Internet tab, and continue with Step 5.
For Dell Wireless adapters:
  1. In the Search box, type Device Manager.

  2. Touch or click Device Manager (Control Panel).

  3. In the Device Manager window, click the arrow sign next to Network Adapters.

  4. Double-tap or double-click the Dell Wireless WLAN Card.

  5. Click the Advanced tab.
    Note: Depending on the Wireless Adapter installed these options may not be available.

  6. In the Property: box, click to highlight AP Compatibility Mode, select Broader Compatibility under Value: from the drop-down menu.

  7. In the Property: box, click to highlight Minimum Power Consumption, select Disabled under Value: from the drop-down menu.

  8. Click OK.

  9. Bookmark this article as a restart of the affected computer is needed at this time, and additional troubleshooting my be needed.

  10. Save any data, close any open program(s) and restart the computer.

  11. When your computer still cannot connect to the Internet, refer to the Resolving Not Able to Get to the Internet tab, and continue with Step 5.
  1. Press and hold the Windows key (Windows Button), and then press the r key.
  2. In the Run box, type devmgmt.msc, and then press Enter.
    Note: The User Account Control window may appear, if so touch or click Yes.

  3. Touch or click the arrow to the left of Human Interface Devices.
  4. Touch and hold or right-click Airplane Mode Switch Collection, and then select Disable.
  5. Touch and hold or right-click Airplane Mode Switch Collection, and then select Enable.
  6. Touch or click the arrow to the left of Network adapters.
  7. Touch and hold or right-click your wireless network adapter (the description should include the word wireless), and then select Properties.
  8. Touch or click the Select Power Management tab, and uncheck the box next to Allow the computer to turn off this device to save power.
  9. Touch or click OK to save the changes.
  10. Restart the computer and check if Airplane mode can be turned off.
    Notes:
    • Turning off Airplane Mode does not automatically turn on Wi-Fi. When the panel labeled Wi-Fi is still gray, touch or click the Wi-Fi panel (the panel should turn from gray to blue and should look like Figure 1).
    • When Airplane mode still cannot be turned off after restarting the computer, proceed to Step 11.
      What the Network Icons Should Look Like
      Figure 1: Wireless Icons Example Settings

  11. Run the Network Troubleshooter.
    1. In the search box type, troubleshoot
    2. Touch or click Troubleshooting (Control panel).
    3. Touch or click Network and Internet.
    4. Touch or click Network Adapter.
    5. Touch or click Next and follow the prompts.

  12. Make sure the BIOS is updated to the latest version. For more information, refer to Dell Knowledge base article What is BIOS and How to Download and Install the latest BIOS?
  13. Make sure the most current wireless drivers are installed. For more information, refer to How to Download and Install the Latest Dell Wireless Network Adapter Driver section.

    Note: When the affected device has no Wireless connectivity, to download a driver or BIOS, you will need to do one of the following to get the driver on the affected device:
    • Connect the affected device to your router using a network cable (when that is an option).
    • Use another device that does have Internet connectivity to download the driver and use a USB Flash drive to transfer the driver to the affected device.
    • When neither of these options are available, perform the following steps (this process may remove your wireless profile, when it does, you will need to recreate the wireless profile that connects the computer to your wireless network. For more information refer to the I want to connect my computer or tablet to my existing wireless network section.

      1. Press and hold the Windows key (Windows Button), and then press the r key.
      2. In the Run box, type devmgmt.msc, and then press Enter, (the User Account window may appear, if so, touch or click YES).
      3. Touch or click the arrow to the left of Network adapters.
      4. Touch and hold or right-click your wireless network adapter (the description should include the word wireless), and then select Uninstall (do not check the box next to Delete the driver software for this device).
      5. Touch or click OK.
      6. Save any data, close any open program(s) and restart the computer (during the booting process the driver for the wireless adapter will be automatically installed).
Note: When the following steps do not resolve the issue, the Operating System on your computer has some sort of corruption. To explore the options on how to resolve any corruption, and when to use then, refer to the Dell Knowledge Base article Reset or reinstall Windows 10 on your Dell computer.

A Wi-Fi network name (SSID) is the name that your wireless router broadcast (like a radio station) that allows you to identify your wireless router from your neighbors.

The SSID that your wireless router has when you take it out of the box needs to be changed during the initial set up using the CD that came with the wireless router, it needs to be between 1 to 32 characters long. It is case sensitive, which means when you decide on the SSID you will have to put it in each computer exactly as it was put in the router.

It should not include your address, name or anything else that will identify who you are.

A Wi-Fi security (network) key is very similar to a door key, it protects yourself from unknown people getting on your wireless network.

Below is a list of the three types of wireless security offered for home and small business users as well as their strength in relation to the others.

It is recommended that the wireless network be configured with the highest level of security that the wireless devices have in common.

  • Wired Equivalent Privacy (WEP)
    Low protection

    WEP is one of the original security types. Every home wireless router supports WEP even the latest models to make it compatible with every wireless network adapter. While WEP is better than no security the network key used to encrypt the wireless data can be broken in as little as a few minutes.

  • Wi-Fi Protected Access (WPA)
    Medium protection

    WPA was developed to close the security holes that WEP has. It uses several mechanisms to prevent the network key from being broken but still uses the same encryption method as WEP.

  • Wi-Fi Protected Access 2 (WPA2)
    Highest protection

    WPA2 has been implemented has the highest form of security for home and small businesses. It takes the mechanisms used by WPA and uses a more secure encryption method.

WPA and WPA2

WPA and WPA2 uses letters (a-z, A-Z, 0-9) that are between 8 and 63 characters long. The key can be made up from any upper and lower case letters, numbers and the special characters (~!@#$%^&*()_+:;'"<>).

It is recommended that all three types of characters be used in the key and that they are used in a random order. This will make it very difficult for someone to guess the key.

WEP

WEP comes in two lengths 64bit and 128bit and in two forms ASCII and Hexadecimal. The key you create will include an additional 24bit header so the key you create is actually only 40bits or 104bits long. That's why a 64bit WEP key is also referred to as 40bit. ASCII are the numbers and letters we use every day, a - z, A - Z and the numbers 0 - 9. Hexadecimal is also known as machine code, when a computer is running a program it's being told what to do by Hexadecimal numbers. Hexadecimal uses the numbers 0 - 9 and the letters a - f.

Refer to (Table 1) for the number and type of characters needed to create a WEP key.

Key Length ASCII Hexadecimal
64bit 5 case sensitive characters
(a-z, A-Z, 0-9)
10 characters (0-9, a-f)
128bit 13 case sensitive characters
(a-z, A-Z, 0-9)
26 characters (0-9, a-f)
Table 1: WEP Key Creation

(There are free WEP and WPA key generators available on the Internet.)
Note: Once the security key is created, be sure to write it down and put it in a safe place.

The easiest way to find your wireless network name (SSID) is to put the computer and the wireless router 3-9 feet (1-3 meters) away from each other.

Do one of the following tasks:

Note: When you have a computer that is connected to the wireless router with a network cable, it is possible to get the wireless network name directly from the wireless router, refer to the Getting the Wireless Network Name Directly from the Wireless Router tab and follow the instructions.
  • For a notebook computer:
    1. Move the computer to within 3-9 feet (1-3 meters) of the wireless router.
      Note: Make sure the wireless antenna is on, For more information refer to Dell Knowledge Base article How to Turn the Wireless on a Dell Notebook On and Off (Wi-Fi, Bluetooth and Mobile Broadband).

    2. Touch or click the network icon (Available Networks or Network Icon), either in the taskbar or in the hidden icons area Windows 10 Hidden Icons Arrow (both are located in the lower right-hand corner of the screen).
    3. Look for a listing that has the most white bars next to it (it may be necessary to scroll up or down to find it) and write it down exactly as you see it.
      Note: When there is more than one listing with the same number of white bars or the listing reads as "Hidden network or Other Network", refer to the Getting the Wireless Network Name Directly from the Wireless Router tab, for instructions to get the wireless network name from the wireless router directly.


  • For a desktop computer:
    1. It may be necessary to move the wireless router within 3-9 feet (1-3 meters) of the desktop (you do not need to move or power off the broadband modem because Internet access is not needed at this time, but any other computer(s) that are connected to the wireless router will not be able to access the Internet during this process). Make sure the wireless router is powered on after moving it.
      Note: Make sure the wireless antenna is on, For more information refer to Dell Knowledge Base article How to Turn the Wireless on a Dell Notebook On and Off (Wi-Fi, Bluetooth and Mobile Broadband).

    2. Touch or click the network icon (Available Networks or Network Icon), either in the taskbar or in the hidden icons area Windows 10 Hidden Icons Arrow (both are located in the lower right-hand corner of the screen).
    3. Look for a listing that has the most white bars next to it (it may be necessary to scroll up or down to find it) and write it down exactly as you see it.
      Note: When there is more than one listing with the same number of white bars or the listing reads as "Hidden network or Other Network", refer to the Getting the Wireless Network Name Directly from the Wireless Router tab, for instructions to get the wireless network name from the wireless router directly.

    4. After finding your wireless network name, you will need to move the wireless router back to its original location and re-connect it to the Broadband Modem.

2Wire wireless routers provided by AT&T have the 10-digit WEP key located on the bottom of the 2Wire router inside brackets (for example [ xxxxxxxxxx ]).
  • Write down the 10-digit key, exactly as you see it.

For this process to work a network cable will have to be connected between one of the LAN ports on the back of the wireless router and the LAN port on the computer.

For more information on where the LAN port is located for your specific computer, browse to the Online User's Guide. Click the make and model of the computer and the preferred language. Click PDF next to Setup Guide and look for the section on Connecting the Network Cable.
  1. Touch and hold or right-click the network icon (Available Networks or Network Icon), either in the taskbar or in the hidden icons area Windows 10 Hidden Icons Arrow (both are located in the lower right-hand corner of the screen).

  2. Touch or click Open Network and Sharing Center.

  3. Touch or click Ethernet.

  4. Click Details.

  5. Locate and write down the IP address to the right of IPv4 Default Gateway.

  6. Open an Internet browser.

  7. In the address bar, type http://[Default_Gateway_ip_address], where [Default_Gateway_ip_address] is the IPv4 Default Gateway IP address (do not include the brackets).

  8. Log into the router. For some of the most common router user name and passwords, refer to Table 3.

Wireless router manufacturers typically keep the wireless Network Name or SSID under a page listed as Wireless, the method for getting to that page varies (please refer to the wireless router documentation or contact the wireless router manufacturer, links are provided in Table 3).

Be sure to write the wireless network name down, exactly as you see it.

When the common defaults do not work, it means that either someone has changed the default or your model of wireless router has a unique user name or password. Ask whoever may have set up the wireless router what is the user name and password, refer to the wireless router documentation or contact the wireless router manufacturer (links are provided in Table 3).

When all attempts to log in to the wireless router have failed, it will be necessary to reset the wireless router back to its defaults (like it was when first taken out of the box) to connect to the wireless router. Refer to the wireless router documentation or contact the wireless router manufacturer on how to reset the wireless router (links are provided in Table 3).

Before you reset the wireless router please note:
  • When you access the Internet through a DSL (phone) connection:
    • Contact you Internet Service Provider (ISP) for your username and password that allows you to connect to the Internet, you will need to re-enter that information into the wireless router.
    • No other computers connected to your network will be able to access the Internet until you re-enter your username and password that you got from your ISP.
    • After re-entering your username and password that you got from your ISP into the wireless router, no wireless computers will be able to access the Internet until you reconfigure the router and wireless computers (refer to the wireless router documentation or contact the wireless router manufacturer, on how to reconfigure the wireless router, links are provided in Table 3).
  • When you access the Internet through a TV cable provider:
    • No other wireless computers connected to your wireless router will be able to access the Internet until you reconfigure the router and wireless computers (please refer to the wireless router documentation or contact the wireless router manufacturer, on how to reconfigure the wireless router, (links are provided in Table 3).
Manufacture User Name Password
Linksys External Link

leave blank
admin
D-Link External Link

admin
leave blank
Netgear External Link

admin
password
2Wire External Link

None unless one was set up.
None unless one was set up.
Belkin External Link

None
leave blank
Apple External Link

Use the AirPort utility
SMC External Link

Admin
smcadmin

Table 3: Common Wireless Router User Name and Passwords

For this process to work a network cable will have to be connected between one of the LAN ports on the back of the wireless router and the LAN port on the computer.

  1. Touch and hold or right-click the network icon (Available Networks or Network Icon), either in the taskbar or in the hidden icons area Windows 10 Hidden Icons Arrow (both are located in the lower right-hand corner of the screen).

  2. Touch or click Open Network and Sharing Center.

  3. Touch or click Ethernet.

  4. Click Details.

  5. Locate and write down the IP address to the right of IPv4 Default Gateway.

  6. Open an Internet browser.

  7. In the address bar, type http://[Default_Gateway_ip_address], where [Default_Gateway_ip_address] is the IPv4 Default Gateway IP address (do not include the brackets).

  8. Log into the router. For some of the most common router user name and passwords, refer to Table 4.

Wireless router manufacturers typically keep the wireless Network Name or SSID under a page listed as Wireless, the method for getting to that page varies (please refer to the wireless router documentation or contact the wireless router manufacturer, links are provided in Table 4).

Be sure to write the wireless network name down, exactly as you see it.

When the common defaults do not work, it means that either someone has changed the default or your model of wireless router has a unique user name or password. Ask whoever may have set up the wireless router what is the user name and password, refer to the wireless router documentation or contact the wireless router manufacturer (links are provided in Table 4).

When all attempts to log in to the wireless router have failed, it will be necessary to reset the wireless router back to its defaults (like it was when first taken out of the box) to connect to the wireless router. Refer to the wireless router documentation or contact the wireless router manufacturer on how to reset the wireless router (links are provided in Table 4).

Before you reset the wireless router please note:
  • When you access the Internet through a DSL (phone) connection:
    • Contact you Internet Service Provider (ISP) for your username and password that allows you to connect to the Internet, you will need to re-enter that information into the wireless router.
    • No other computers connected to your network will be able to access the Internet until you re-enter your username and password that you got from your ISP.
    • After re-entering your username and password that you got from your ISP into the wireless router, no wireless computers will be able to access the Internet until you reconfigure the router and wireless computers (refer to the wireless router documentation or contact the wireless router manufacturer, on how to reconfigure the wireless router, links are provided in Table 4).
  • When you access the Internet through a TV cable provider:
    • No other wireless computers connected to your wireless router will be able to access the Internet until you reconfigure the router and wireless computers (please refer to the wireless router documentation or contact the wireless router manufacturer, on how to reconfigure the wireless router, (links are provided in Table 4).
Manufacture User Name Password
Linksys External Link

leave blank
admin
D-Link External Link

admin
leave blank
Netgear External Link

admin
password
2Wire External Link

None unless one was set up.
None unless one was set up.
Belkin External Link

None
leave blank
Apple External Link

Use the AirPort utility
SMC External Link

Admin
smcadmin
Table 4: Common Wireless Router User Name and Passwords

Refer to the Microsoft Knowledge Base article HomeGroup from start to finish, for information on how to create or join a homegroup, how to share files, photos, music, and more. External Link

  1. In the Search box, type HomeGroup.

  2. Click Find and fix Problems with HomeGroup.

  3. Click Next and follow the prompts.

OneDrive is free online storage that comes with your Microsoft account. Save your files there and you'll be able to get to them from any PC, tablet, or phone.

For more information, refer to Microsoft Knowledge Base article OneDrive on your PC. External Link

Refer to the Dell Knowledge Base article How do I download and install a device driver?, this article provides information on how to download drivers for the wireless network adapter installed in your computer.

Notes:
  • When the affected device has no Wireless connectivity, to download a driver, you will need to do one of the following to get the driver on the affected device:
    • Connect the affected device to your router using a network cable (when that is an option).
    • Use another device that does have Internet connectivity to download the driver and use a USB Flash drive to transfer the driver to the affected device.
    • For tablets, use the USB cable that came with the tablet to transfer the driver to the tablet, which was downloaded to another device that does have Internet connectivity.
  • The network adapter drivers are located in the Network subsection.
  • For help figuring out which wireless network adapter is installed in your computer, refer to the Dell Knowledge Base article How do I determine the hardware devices installed in my Dell PC?



Article ID: SLN297740

Last Date Modified: 09/07/2017 01:33 PM


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