Product Recalls

Battery Recall 2006

In cooperation with the US Consumer Product Safety Commission, Dell is voluntarily providing customers who purchased Dell-branded batteries with Sony-produced lithium cells with free replacements for the following models:
• Dell Latitude™
• Dell Inspiron™
• Dell XPS™
• Dell Precision™

Dell asks customers with affected models to check the Dell Battery Program site even if their battery was not part of the original recall. Dell will voluntarily replace affected batteries at no charge. Under rare conditions, it is possible for these batteries to overheat, which could pose a risk of fire. [Announced August 15, 2006] Click here for more information.

*Update September 29, 2006
As part of the recall process, Dell continues to require its suppliers to revalidate the data which led to the recall. This has resulted in a revised list of battery serial (identification) numbers.

*Update October 30, 2008
The U.S. Consumer Product Safety Commission announced that certain notebook batteries manufactured by Sony have been recalled and Dell is listed among other system manufacturers in that announcement because it received some affected units - fewer than 300 worldwide. Sony has provided additional information to Dell relating to the company's 2006 recall of Sony lithium-ion batteries, expanding the number of potentially affected units by approximately 15,000.

*Update September 17th, 2009
Dell received additional information relating to the company's 2006 recall of Sony lithium-ion batteries, expanding the number of potentially affected units by approximately 18,000.


2005 Notebook Battery Recall

In cooperation with the U.S. Consumer Product Safety Commission, Dell is voluntarily providing the Customers who purchased certain batteries for use with some models of Dell Latitude, Dell Precision and Dell Inspiron notebook computers with a free replacement battery. Click here for more information. [Announced December 16, 2005]


AC Adapter Recall

In cooperation with the U.S. Consumer Product Safety Commission, Dell is voluntarily providing the Customers who purchased certain AC Adapters that were sold for use with some models of Dell Latitude, Dell Precision and Dell Inspiron notebook computers (Part Numbers 9364U, 7832D and 4983D) with a free replacement AC adapter. [Announced October 8, 2004] Click here for more information.


1700/1700n Printer Recall

In cooperation with the U.S. Consumer Product Safety Commission, Dell is voluntarily providing the Customers who purchased the 1700/1700n printer (from June 8th, 2004 - August 18th, 2004) a free replacement printer. [Announced September 7, 2004] Click here for more information.


Auto-Air Power Adapter Recall

In cooperation with the U.S. Consumer Product Safety Commission, Dell is voluntarily providing the Customers who purchased the Auto-Air Power Adapter (Part Number W1451) a free retrofit kit. [Announced July 1, 2004] Click here for more information.


Battery Recall 2001

In cooperation with the U.S. Consumer Product Safety Commission, Dell is voluntarily recalling certain batteries that were sold for use with some models of Dell Inspiron notebook computers. These batteries are subject to overcharge, potentially causing them to overheat, release smoke and possibly catch fire. Please note only the described batteries are part of the recall and not the notebook computers themselves. The systems and/or batteries were shipped to customers between Jan. 7, 2000 and March 21, 2001. [Announced May 3, 2001] Click here for more information.

Battery Recall 2000

In cooperation with the U.S. Consumer Product Safety Commission, Dell is voluntarily recalling certain batteries that were sold for use with some models of Latitude and Inspiron notebook computers. These batteries can short circuit, even when the battery is not in use, potentially causing them to become very hot, release smoke and possibly catch fire. [Announced October 13, 2000] Click here for more information.