There are several reasons that your order maybe delayed:
Payment Processing: If we are unable to process your payment, this will delay the start of production of your order.
Shipping Method: Please note that shipping method you chose at the time of purchase is applied AFTER your order has completed production/packaging. Your order may not be delayed. The Estimated Delivery Date communicated to you at the time of purchase provides you an estimate of when the product will reach you.
Part Shortage: Dell may experience part shortages on popular products or when our suppliers experience delays.
Weather/Natural Disasters: These delays may impact Dell’s part suppliers or your order after it ships.
Your Online Order Status provides you with the most current status of your order as well as access to key features that help you manage your order.
Which shipping methods and carriers are available?
You chose the shipping method at the time you purchased your order (Next Business Day, 3-5 Business Days, etc).
Dell partners with industry leading carriers for each shipping option, and we will use the most appropriate carrier to deliver your order. Tracking Numbers and Carrier Links will be provided on your Online Order Status when your order ships.
Please note, the shipping method you chose at the time of purchase is applied AFTER your order has completed production/packaging.
The Estimated Delivery Date communicated to you at the time of purchase provides you an estimate of when the product will reach you. Your Online Order Status provides you with the most current status of your order.
Do I need to sign for delivery?
Most of our shipments contain valuable items, so our carriers are required to obtain a signature upon delivery for equipment ordered.
If you are not available to sign for the delivery, you can arrange for another adult to accept the delivery on your behalf – as long as it is at the same address.
Why do I have multiple Order Numbers or Packages for my Order?
Multiple Order Numbers: Depending on what products you ordered and their production times or availability, your order maybe split into multiple orders and the products may have different Estimated Delivery Dates depending which factory / hub product is fulfilled and shipped.
You can view the status of all the order numbers associated with your order by searching Online Order Status with the DPID (Dell Purchase ID) listed on your Order Confirmation email.
Multiple Packages: Depending on the products you ordered, they may require multiple boxes or packages to safely ship your product. Each of these packages will have Tracking Numbers and Carrier Tracking links listed on yourOnline Order Status.
Can I change my delivery address?
As soon as you have submitted your order, the delivery address is verified.
To help prevent fraud, we cannot change the delivery address after your order is submitted and verified.
If you won’t be available to accept delivery, you can arrange for another adult to take delivery on your behalf — as long as it’s at the same address.