- Why have I been charged taxes?
- Did Dell receive my payment?
- How do I take advantage of my tax exempt status?
- Can I change the method of payment of my order?
- Why my order is on hold or taking too long to process my payment?
- Does Dell offer financial services?
- Where do I manage my account with Dell?
- How do I contact Dell Financial Services, reset my password, and find payment and account information?
- How do I contact Dell Financial Services to find payment information?
- Do you need further assistance?
Why have I been charged taxes?
Dell is required by law to collect sales taxes that apply to your order. Sales taxes vary, depending on where your order is being shipped and on the products that you bought.
Did Dell receive my payment?
As soon as we have received and processed your payment we will sent you an order confirmation email.
After that, your order will move to the next status and will be an order in production (Dell branded products) or getting ready for packaging (non-Dell branded products).
To check if we have processed your payment, please go to the Dell Order Status tool.
If your order is listed as “Order Processing,” we haven’t been able to process your payment yet.
If there’s any problem, we will sent you a notification with further instructions, so please check your email
regularly (including "Junk" and "Spam" mail folders).
How do I take advantage of my tax exempt status?
Unless a valid and correct tax exemption certificate applicable to the products ship-to location is provided to
Dell prior to Dell’s acceptance of the order, the customer is responsible for goods and services tax, sales and all other taxes associated with the order, however designated, except taxes on Dell’s net income.
If applicable, a separate charge for taxes will be shown on the invoice.
Can I change the method of payment of my order?
The only way to change your method of payment is to cancel your order before it ships and then place a new order.
Only orders placed through Dell Financial Services (DFS) can have the payment method changed without cancelling the original order.
If your order was placed through DFS, you can call Dell Customer Service within 45 days from the date of your invoice to change your payment method and have a new order number issued reflecting the new payment method. You’ll also need to complete a form that will authorize Dell to contact DFS to cancel the charges and transfer them to the new form of payment.
Why my order is on hold or taking too long to process my payment?
If you receive an Order Held email, it means that we couldn’t obtain authorization to process payment for your order.
To protect your security and privacy, your card issuer cannot provide information about why your payment was declined.
Please follow the email instructions and contact your card issuer. After the payment issue is resolved, your order will continue to the next step. Please check your email regularly (including "Junk" and "Spam" mail folders) for any communication from Dell.
It is not unusual for this to happen, and the most common reasons are listed below:
- Card issuers may flag any unexpected activity on your account, such as online orders or high value purchases, regardless of the amount of funds available; they will require your verbal authorization.
- Cards have limits on how much money can be charged or accessed in a single day. Regardless of available funds in the account, your card issuer may require you to request a higher purchase limit to complete the transaction.
How do I contact DFS, reset my password, and find payment and account information?
Our DFS customer service team is ready to assist you; for more information, click here.
Do you need further assistance?
Please contact our Dell Customer Support experts.