My Account

My Account — Frequently Asked Questions
How can I create “My Account” on Dell.com?
  • To create “My Account” on Dell.com, perform the following steps:
    1. Click on the following link: My Account.
    2. Click “Create an Account.”
    3. Fill in the required fields.
    4. Click “Complete Registration” at the bottom of the form.

What is "My Account" used for when accessing Dell.com or Support.dell.com?
  • The “My Account” online is a tool that allows you to:
    1. View current orders or order history.
    2. Check order status.
    3. Print a copy of an invoice.
    4. Other personalized features for your specific Dell orders.

How do I change my password for "My Account" on Dell.com?
  • To change your password, perform the following steps:
    1. Log into My Account.
    2. Click the link named “Email and Password” that is listed under the “My Account Settings” section.
    3. Type your new password in the “New Password” box and in the "Confirm Password" box
    4. Click “Update.”

What do I do if I have forgotten "My Account" login password?
  • If you have lost or misplaced your “My Account” password, you can have it sent to you by email.
    1. Visit the My Account sign-in Web page.
    2. Click Forgot Password?
    3. Type your email address in the Email Address box. This must be the email address currently registered in your “My Account” profile.
    4. Click “Continue."

Why am I not allowed to change the "My Account" password more than once?
  • As an added security feature, our system only allows for one password change request every 24 hours.
  • If you need to have your password reset, try back after 24 hours from your latest request. 

Can I consolidate separate "My Account" registries into one?
  • You cannot automatically consolidate or combine multiple “My Account” registries into one.
  • You can manually update one of your “My Account” profiles to include the separate customer and order numbers from the other accounts.
    1. Click the following link: My Account.
    2. Type your user name and current password, and then click Sign In.
    3. Under "My Orders" (first option on the right side), click "Order Status."
    4. Click "Find Missing Orders" (option on the bottom left side).
    5. Fill in the required fields.
    6. Click "Add Customer Number."

My email address has changed, how do I update my records?
  • To change your email address for “My Account,” perform the following steps:
    1. Log into My Account.
    2. Click “Email and password.”
    3. Type your new email address in the Email Address field.
    4. Click “Update.”

Why am I getting the error message "This email address already exists" when I attempt to register to "My Account?"
  • "This email address already exists"
    • This error indicates that there is an existing “My Account” profile created using the same email address.
    • You can use the “Forgot Password” link to retrieve the password associated with the email.
  • “This Customer Number is already tied to another member's profile”
    • This error indicates you already have an existing account using that Customer Number.
    • Try to log into the existing account. You can request your original “My Account” password if you have forgotten it.

Why don't my most recent orders appear in the “My Account” profile?
  • If you ordered online without first signing into your “My Account’ profile or did not notify your Dell Representative of your “My Account” customer number, your order may not be automatically listed.
  • You will need to add your recent order to your “My Account” profile.
    • You will need to add your recent order to your “My Account” profile.
    • Click the following link: My Account.
    • Type your user name and current password, and then click Sign In.
    • Under "My Orders" (first option on the right side), click "Order Status."
    • Click "Find Missing Orders" (option on the bottom left side).
    • Fill in the required fields.
    • Click "Add Customer Number."
  • To help ensure that details of your future orders appear in your “My Account” profile, follow these guidelines:
    • Ordering online: Sign into your “My Account” profile before ordering online.
    • Ordering by phone: When you're ordering by phone, tell the Dell representative the Customer Number for your “My Account” profile, and ask that they use it to place your order.

Do you need further assistance?
Please contact our Dell Customer Support experts.