Order Change and Returns

Order change and returns — Frequently asked questions

 


Can I change my order?

Before placing your order, please make sure you have included everything you need as we cannot make any changes once the order has been submitted.
If you have forgotten something, simply visit our website to place another order. Click on the Shop tab on the main menu.

 

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Can I cancel my order?

It is only possible to cancel your order before we start to manufacture or pack it.

To check if it’s still possible to cancel your order, please go to the Dell Order Status tool.
If your order is listed as "In production" or "Shipped," it’s no longer possible to cancel it.
Please contact Customer Care if your order is listed as "Pre Production" and you want to cancel it.

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How can I return my Dell order?

If you wish to return your order, please submit the Returns form within 14 working days of delivery and we will arrange the return. If more than 14 working days have passed since your delivery, please contact Customer Care. Please note that this policy applies to Home customers only.
 A charge will be payable to cover the cost of collection – but we will simply deduct this from your refund.
The cost of collection varies depending on the product being returned, however as a guide.

Product being returned                              Charge applied
Desktops & Laptops                                    £20 excl. VAT
Electronics, Printers & Accessories              £10 excl. VAT

However, no charge will apply if you are returning an order because it arrived damaged, or was the wrong order. If your product was damaged or wrong, please click here.

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If I return an order to Dell, will the shipping charges be refunded?
When you return your order in line with the above, we'll credit your account for the price, minus a minimal charge to cover the cost of collection, as above. Shipping charges will not be refundable.

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Do you need further assistance?

Please contact our Dell Customer Support experts.

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