Support for problems with a Dell Order - products missing, wrong, damaged or Dell cancelled order
Where can I find my Order Number and Customer Number?
Your Order Number and Customer Number are sent to you in the Order Confirmation document via email after your order is processed. Please be sure to check your Spam mailbox to see if your email filters have identified the email from Dell as spam.
If your order has been incorrectly cancelled, or cancelled without notification, please Contact Customer Support for assistance.
Your order maybe have been cancelled for one of the following reasons:
Payment Issue: We either have not received your payment or have not been able to process your payment successfully.
To reorder this product, please contact your payment provider to authorize the payment and contact a Dell sales representative at 1-800-999-3355 or visit us at www.dell.com to place your order again.
Product Availability: The product you’ve ordered is no longer available or there was a part shortage.
Your original order number may have been cancelled and a new order number created. You can check to see if your order is under a new order number by checking your Order Status online with your Customer Number.
If a new order has not been created and your order has been incorrectly cancelled, Contact Customer Support for further investigation or if you want to place this order again, please contact a Dell sales representative at 1-800-999-3355 or visit us at www.dell.com.
Delayed Notifications: Federal Trade Commission regulations require your consent for Orders placed online that experience a delay. If you were unable to respond to the consent request, we were required to cancel your order.
If you would like to place this order again, please contact a Dell sales representative at 1-800-999-3355 or visit us at www.dell.com.
What do I do if my order arrives and something is missing or wrong?
If your order has arrived and something is missing or wrong, please make sure you check the items that you have received against the information on your Packing Slip and/or your Order Confirmation document.