Order Change and Returns

Can I change my order?
  • Once you summit your order, it immediately enters our order processing system so it is not possible to change the order in any way once it has been submitted.
  • If you need to place an additional order, please contact a Dell sales representative at 1-800-999-3355 or visit us at www.dell.com

Can I cancel my order?
  • Before Production/Packaging: It is only possible to cancel your order before the production and packaging process starts.
  • After Production/Shipped Orders: Orders that have already started the production process or that have shipped cannot be cancelled. If the order is no longer needed you will need to request a Return.
  • If you need further assistance, Please contact our Dell Customer Support experts.

Can I Return my order?
  • You can return products that you bought directly from us within the timeframe set by Dell’s Return Policy.
  • If your order has an error, or if you want to return your order for another reason, don’t refuse delivery of your order as this will increase the time it takes to credit your account.
  • If you would like to return your order, accept the delivery and request a Return:
    • Online: You can request a Return Online.
      • You can also access a direct link to the Online Returns tool from your Online Order Status as soon as your order is delivered.
    • Customer Care: If you need assistance processing your Return, please contact our Dell Customer Support experts.

Will my shipping fees be refunded if I request a Return/Will I be charged a Restocking Fee?
  • Shipping charges are not refundable.
  • When you return your system, we’ll credit your account for the price of the system, minus the initial shipping and handling and any applicable restocking fees.
  • For information about returning Dell products, including detailed information about restocking fees and shipping, see the Dell’s Return Policy

Do you need further assistance?