Shipping and Delivery

Where can I find my Order Number and Customer Number?
  • Your Order Number and Customer Number are sent to you in the Order Confirmation document via email after your order is processed. Please be sure to check your Spam mailbox to see if your email filters have identified the email from Dell as spam.
  • Find your Customer and Order Number online 24/7.

Where can I check the Status of my Order?
  • By Phone: You can check the status of your order 24/7 through our automated order status at 1-800-433-9014. You will need your 9 – digit order number.
  • Online: Your Online Order Status provides you with the most current status of your order as well as access to key features that help you manage your order.
    1. Confirmed Status – Your order is being processed and has not shipped. You will have access to information and actions such as:
      • Estimated Delivery Date
      • Ability to request SMS Text messages and add additional email addresses to be notified when your order ships.
      • All the details of your order
    2. Shipped Status – Your order, or part of your order has shipped. The shipping details will be listed for you including:
      • Ship Date
      • Tracking Numbers/Carrier Links when your order has been shipped
      • Details on each box or package that is shipping
    3. Delivered Status – Your order, or part of your order has been delivered. You will be able to see the Delivery details, Carrier tracking links, as well as available actions such as:
      • Online Invoice Copy
      • Online Packing Slip Copy
      • Online Returns Request
  • Customer Care: Need further assistance? Please contact our Dell Customer Support experts.

What is the Estimated Delivery Date and how is it determine?
  • Estimated Delivery date is the date that Dell expects your order to reach you. This estimation is calculated based on 3 key factors:
    1. Payment method - The amount of time it takes for authorization of the payment is varies for different forms of payment such as Credit Cards, Pay Pal, and a Dell Preferred Account.
    2. Production/Packing time - This is the time that it will take to assemble and/or pack your order for shipment. The length of time is influenced by the production build time and/or product availability.
    3. Shipping Option Selected – It is important to note that this is specifically the estimated time it will take your order to reach you AFTER it has shipped.
  • You can view the latest estimated delivery date information with the Online Order Status Tool.

Why do I have multiple Order Numbers or Packages for my Order?
  • Multiple Order Numbers: Depending on what products you ordered and their production times or availability, your order maybe split into multiple orders and the products may have different Estimated Delivery Dates.
    • You can view the status of all the order numbers associated with your order by searching Online Order Status with the DPID (Dell Purchase ID) listed on your Order Confirmation email.
  • Multiple Packages: Depending on the products you ordered, they may require multiple boxes or packages to safely ship your product. Each of these packages will have Tracking Numbers and Carrier Tracking links listed on your Online Order Status.

I chose Next Day, or 2 Day shipping, why don’t I have my order?
  • The shipping method you chose at the time of purchase is applied AFTER your order has completed production/packaging.
  • The Estimated Delivery Date communicated to you at the time of purchase provides you an estimate of when the product will reach you.
  • Your Online Order Status provides you with the most current status of your order as well as access to key features that help you manage your order.

Why is my order delayed?
  • There are several reasons that your order maybe delayed:
    1. Payment Processing: If we are unable to process your payment, this will delay the start of production of your order.
    2. Shipping Method: Please note that shipping method you chose at the time of purchase is applied AFTER your order has completed production/packaging. Your order may not be delayed. The Estimated Delivery Date communicated to you at the time of purchase provides you an estimate of when the product will reach you.
    3. Part Shortage: Dell may experience part shortages on popular products or when our suppliers experience delays.
    4. Weather/Natural Disasters: These delays may impact Dell’s part suppliers or your order after it ships.
  • Your Online Order Status provides you with the most current status of your order as well as access to key features that help you manage your order.
  • Delayed Online Orders: If there was a delay in an order placed online, it is important to note that you will be contacted by Dell to consent to the delay in your order. If you are unable to consent to this delay, Dell is required by Federal Trade Commission regulations to cancel your order.
  • Need further assistance? Please contact our Dell Customer Support experts.

Which shipping methods and carriers are available?
  • You chose the shipping method at the time you purchased your order (Next Business Day, 3-5 Business Days, etc).
  • Dell partners with industry leading carriers for each shipping option, and we will use the most appropriate carrier to deliver your order. Tracking Numbers and Carrier Links will be provided on your Online Order Status when your order ships.
  • Please note, the shipping method you chose at the time of purchase is applied AFTER your order has completed production/packaging.
  • The Estimated Delivery Date communicated to you at the time of purchase provides you an estimate of when the product will reach you. Your Online Order Status provides you with the most current status of your order.

Do I need to sign for delivery?
  • Most of our shipments contain valuable items, so our carriers are required to obtain a signature upon delivery for equipment ordered.
  • If you are not available to sign for the delivery, you can arrange for another adult to accept the delivery on your behalf – as long as it is at the same address.

Can I change my delivery address?
  • As soon as you have submitted your order, the delivery address is verified.
  • To help prevent fraud, we cannot change the delivery address after your order is submitted and verified.
  • If you won’t be available to accept delivery, you can arrange for another adult to take delivery on your behalf — as long as it’s at the same address.

Do you need further assistance?